55 New Montgomery St Ste 515, San Francisco, CA 94105
No coupons available
06/04/2008Provided by Citysearch -
As a new mother, who works full-time, cleaning is definitely something that I'm willing to pay to have someone else take care of. I wanted to find a service I can trust in my home as well as one which uses Green products.
I tried one company which advertised Greeen products, but told me after they got there that they can't guarantee anything will be clean, unless they use bleach. (Which is ridiculous!) I called a couple other places, but found out that they were only agencies and that they don't do any checks on the cleaners they send out because they are not actually employees of the company. (Which is also ridiculous!)
Then a friend recommended Marvel Maids and I called to get a quote over the phone - Their prices are resonable for what your getting and they were so professional that I booked the appointment.
I think that many people have one bad experience and get on the computer to write a horrible review, but don't do anything if they were happy with the service.
I think that it is just as important to let everyone know when you have a Great experience with a company.
Marvel Maids does a great job cleaning my home! The cleaners are very professional, they use Only Green cleaning products, and i like the fact that they also take care of their staff with great pay and even benefits.
I would recommend them to anyone looking for a Trustworthy Cleaning Company.
04/16/2008Provided by Citysearch -
I was very disappointed. I don't mind paying the higher rate, but I expected quality work. They quoted $180.00 for 1 hour of work to clean my 1br/1ba apartment -- and it is small! We've lived here for three years and it needed a good cleaning, especially after our baby was born last year.
They took almost 2 hours! They didn't tell me about their 24-hour re-clean policy, which is in some paperwork they have you sign when they arrive. Apparently, you can call and have them return within the same day to do the work they were supposed to do in the first place! Otherwise no refund of any kind.
Even though they didn't dust or vacuum any of the rugs, they still wanted to charge me for the extra time.
Definitely not a happy customer and would not recommend Marvel Maids.
03/24/2008Provided by Citysearch -
I never write reviews, but thought I'd take the time to review this company because i was extremely disappointed.
I called around several cleaning companies to find someone to do a move-out, deep-clean. I went with Marvel Maids because they were professional and courteous on the phone. I also liked that they said if i wasn't satisfied, I could give them a call and they would come back and take care of the problem. After the cleaning team left my apt., i inspected the job and found that the oven didn't meet up to my standard of ""clean."" There was still very dirty. No problem, i thought; I'll just call them and have them come take care of it. Wrong. I just called them and she told me it was my fault because i didn't pre-clean the oven. I mentioned that I wasn't satisfied with the job and that the contract said ""satisfaction guaranteed."" She told me that with the oven wasn't part of that because it was a self-cleaning oven and the cycle takes too long for the cleaners to clean. She did offer to send someone out for $60/per hour. Other than that, i thought the service was ok. They missed cobwebs in the corners of the rooms and they didn't dust the picture rail that goes throughout the apt.
Also be aware that they charge by the hour. The cleaners were in my apt. for 2 hours and 10 mins and i was charged for 2 hours and 30 mins. So instead of rounding it down to 2 hours, i was charged more. If the fee would have been about $75 to $100 cheaper, i would have been pleased, but for $300, i expect the oven to be cleaned and the cobwebs and dust removed and if i was unsatisfied, to honor their guarantee and come back to take care of the issue.
03/12/2007Provided by Citysearch -
I hired Marvel Maids to clean my condo on a bi-weekly basis. The company set me up for a Monday morning 8AM schedule. I was asked for my credit card number and informed that unless I called to cancel two business days before the cleaning, I'd be charged no matter what. They quoted me $155 per cleaning and that works out to about $100 per hour. Pretty spendy for maid service. If they do a good job and show up on time, I guess it's not outrageous, but at that price, I expect a top-quality product.
The maids came a little late, but they did a good job, used good materials, wore uniforms, were friendly and worked fast. I was told that I'd receive a confirmation call the Friday before my next cleaning appointment to confirm it. That call never happened. I called the company on Saturday and left a message saying I was expecting the cleaners at 8am the following Monday.
I scheduled my entire day around the next appointment only to find out that Marvel Maids had not scheduled me until between 10:00 and 11:00 am. When they didn't show up at 8am as promised, I called them. They said they'd been trying to reach me. They'd written down the wrong phone number.
They agreed to reschedule for the next day at 8am. So it cost me time both days because they made a mistake. Note...while they don't mind charging you if YOU make a mistake, it's probably no surprise that they don't offer you any compensation when THEY make a mistake.
If you hire them, be triple certain that you go over the details with them. Otherwise you could end up like me, wasting a bunch of time. By the way, the whole reason I hire a maid is to SAVE time.
05/20/2006Provided by Citysearch -
Having been a realtor for several years I have come to appreciate the value of a business or individual that can actually back up their promises. Marvel Maids have come through with flying colors!!! Their staff is efficient and a pleasure to work with. I have been completely comfortable in recommending them to friends and clients. They have also passed on the good word about this company. One day the whole city will sparkle do to word of mouth! Remember to give credit where credit is do!
I have never seen such a well run company in the cleaning industry! The staff showed up when promised and delivered way beyond my expectations! They are a little more expensive than some, but from what they said, they pay their employees well and it shows! They are in my house every week now.
I called Marvel Maids because a friend recommened them to me. I was a little hesitant because I have not been happy with other companies here in the past. I have to say that when they left, my home was sparkling clean! The cleaners spoke english and were very polite and acommodating. I asked them to do a couple of extra things that I originally didn't want done, and they were happy to do it. I just couldn't believe how pleasant the whole experience was. I have since signed up to have them come every two weeks and they have done a great job every time. It's so nice to have a reliable cleaning service finally.
I would Definitely recommend them to anyone!!
04/19/2006Provided by Citysearch -
We scheduled with this service, after much rearranging of our workdays. I left my credit card on file, as requested, since there is a 48 hour cancellation policy. I was clear that a cancellation on my part would mean the $200 fee would end up on my credit card. An hour and a half before they were supposed to clean, we got cancelled because, the receptionist Kaylee told us, ""we sent the cleaners home otherwise they would be sitting around for an hour with nothing to do"". So much for the very one-sided cancellation policy. Apparently an afternoon of our time taken off from work doesn't figure into their cancellation policy. I hope I never hear of this place again.
After doing a good deal of research amongst different cleaners, I decided to go with Marvel Maids. I was assured that their service was far superior to others. After using them now for a few months, I have been very disappointed. They charge 2-3 times that of others, and the results are poor. I have had to clean my home after their ""superior"" cleaning every time. In speaking with others it seems that they service has deteriorated in the past year. All this at $250 per cleaning.
07/18/2005Provided by Citysearch -
Upon trying to schedule an appraisal for my 700 square foot apartment, the manager did not want to hear the size of my apartment, or the areas which needed to be cleaned (just the bathroom and kitchen, plus dusting). When he heard that it was a one-time cleaning, he informed me that the cost was $160 -- more than any of the other 5 places I'd called (including a natural cleaning product service), and refused to refer anyone else based on the criteria I mentioned following his price. This service is NOT recommended for small apartments/small cleaning jobs!
12/04/2002Provided by Citysearch -
Have you ever noticed how its easier to see dirt in someone elses home? I have to admit that when I called Marvel Maids & asked for a cleaning, (the first professional cleaning my home has had), I was a little insulted when they told me that it would take 2 people 4 hours each to clean my little house. I watched those two cleaners like a hawk, and I must admit that they worked really hard to get the job done. In retrospect I can say that I was a little blind to my own dirt. My advice would be to allow their booking staff to guide you. Don't let your pride get in the way. They're professionals, thousands of cleanings have given them reliable data on how long it takes.. Trust to their reason & experience, and you wont be disappointed
Marvel Maids. What a find! I love the fact that the Marvel Maids cleaners arrive sans all that heavy equipment, instead cleaning my house with the same tools and products I carefully selected; they use my products on my house, exactly as I would do (if I actually had the time to clean my own house). The cleaners may not be the same people each time they come, but they are all well trained and polite. And, the cost is VEY competitive.
I've been using cleaning services for over 10 years and Marvel Maids is easily the best company I've dealt with.
Their customer service is very professional, and their cleaners are a delight. Very well turned out, business-like and fast. They went to work without delay, getting to places I hadn't thought of, erasing stains on my carpet and upholstery and assisting with some long outstanding projects.
Another important point - their cleaners are actually employees - not contractors like other companies!
Excellent value for money. I couldnt recommend them more.
06/25/2002Provided by Citysearch -
I just had a cleaning since moved into the new apartment. Our new apartment had some spots left that could use some more cleaning. So I called Marvel Maids since they seemed to do business here in Bay Area for long time. When they came and cleaned my place, those spots I saw were gone at the end of the day, and boy, it looked like going into a brand new house! Smelled nice, too. And I ened uo hiring them regularly. I'd recommend them to do yours as well...because they do A+ service.