Apollo Heating & Ventilating
1005 Geneva Ave, San Francisco, CA 94112
Services: Heating and Air Conditioning Services
01/07/2011Provided by Citysearch -
I was referred to Apollo Heating by a friend and made an appointment for Friday afternoon. I waited patiently for the technician to arrive at the appointed time. After 1.5 hours, there was still no technician and no update from Apollo Heating. When I called to inquire about the status of my appointment, the operator said that the technician was still at another appointment but did not apologize for (1) the delay itself and (2) for not informing us about the status during our 1.5 hour wait. Moreover, I was treated to a litany of reasons why they are experiencing delays - demand is up, skilled labor is down, etc. Unfortunate but not an excuse for poor customer service. If you don't have the resources to deploy, then accept less appointments. Don't overcommit! Poor customer service. I would not recommend this merchant.
Apollo heating was excellent. They were affordable and professional. They were the only place that was open around Christmas time! It is a family operated place that has been around for 30 + years. The servicemen were friendly and didn't
overcharge me. I would highly recommend this place to anyone.