American Airporter Shuttle Inc.
120 Willow St, San Francisco, CA 94109
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Showed up early, which would be great great if they didn't rush us. Then picked up amother passenger even though it was supposed to be private, made to wait 15 min for the other passenger. Blaring rap music, windows left open in cold rain and still asked for private rate!
The charge is supposed to be $17 for the first passenger and $10 for additional. We didn't know the rates the first time we took it. We were charged $34 and then gave a tip. We found the rates from their site after. On the way back we were charged the $27 (2people) and were charged three times. We got two overdraft charges because of their mistake. It took over a week to refund the money and wouldn't refund the overdraft charge. Their excuse was that it happens all the time so they can't refund that. I couldn't believe it.
02/17/2009Provided by Citysearch -
I travel frequently and thereby have need for a ride to the airport frequently. I can always count on these guys to pick me up on time and with short notice. They are GREAT! I will certainly continue to use you guys for my trip to the airport. Thanks again!!
San Francisco, CA
08/08/2007Provided by Citysearch -
I was riding my bike and one of their drivers crashed into me as I was crossing the cross walk. Not only will they not pay for the damage they also are the rudest people I ever dealt with. There are other alternative shuttles which are must friendlier than this company. DO NOT USE!
09/07/2005Provided by Citysearch -
Driver Showed up an hour earlier than the time quoted by dispatcher
Dispatcher continued to argue
Driver got lost for an hour after the early pick-up
Driver would not roll up window t 4:00 AM
Company would not fax receipt
Company advertises it will pick you up from airport but then you call and they say, NO we can't do that ??????