What a disaster National/Enterprise/Alamo is at SFOI arrived on a delayed flight, had rented with Enterprise this time and walked to the counter, it was 2 AM in the morning. I then followed the posted directions to go to the National desk.I lined up at National, only to have the obnoxious fellow working the desk scream at everyone in line that Enterprise people were supposed to go to Alamo. I then walked (5 feet) to the Alamo line thinking that the hollering was unnecessary.I stood in line at Alamo for 2+ hours while about 3 people got cars. The guy at the National counter had his feet up on a chair, and frequently sat and did nothing when no one was in his line, except to occasionally holler for any people that were Alamo to come on over to National…?!? He pulled 5+ people out from behind the line to leave Alamo and go to National, never helping anyone else that had been stuck there for hours. When I finally got to the front of the line, the person couldn't find my profile and was trying to get me to re-insert all of my information despite the fact that I reserved through my profile on the site. Reservation was transferred to Alamo, then to National. There were about 5 cars on the Executive aisle, 90% of which were minivans. I then returned the car a few days later thinking it was all over. Summarily got tough-guy email from Barry A Cusick, Admin notifying me that I never returned their car. (this 2 or 3 days after I returned it) and that I better contact them immediately. Notified Barry that their car was returned. I never got a response, but about 24 hours later I got an e-receipt with a big gas charge, despite the fact that I filled up right by the airport. Sent picture of receipt for gas, never received response. In fact, I've never received communication of any type from them. No apology, no refund for the gas, nothing. What a crazy dysfunctional office this is.
Left my Hertz #1 club number with the Concierge at the St. Regis Hotel in San Francisco to arrange to have a car delivered to the Hotel the following day. It was brought to the hotel at the appointed time, and the contract noted my personal preferences exactly. The car was picked up two days later. No hassle. Made the entire rental experience simple and satisfying.
Great service. Simple, quick, pro. Second time I am renting a SUV with Alamo and would recommand warmly. Isabelle (Paris, France)Service impécable. Rapide et pro. Ai déjà loué deux fois chez eux et recommande sans hésitation Alamo. Je reloue en aout prochain, et ce sera encore chez eux.
Iam so grateful that iam a member of Emerald Club, National. It's fast and easy, I just get off the plane where ever iam at, go to National jump in on any vehicle I want and drive away, even I forgot to do a Resovation. I highly recommend National Rental Cars...
I will always rent a car with National. They are very professional people and their customer service is excellent. All their staff are very courteous and eager to help you. I highly recommend National especially when you are in San Francisco Airport area
I always use National at SFO and a few other locations. They make it simple. First of all you have a written quote when you reserve so no surprises. The Executive selection always has great cars and I can switch up. Check out of the lot is super fast with the scanner. Staff have wonderful morale. I cannot believe it is the same ownership as Enterprise which I hate with a passion. National will be my provider of choice for a long long time. Way to go. Great system, great people, great management.
Per my Enterprise contract I booked and Intermediate car. When I picked up the car at SFO Airport, I was given a compact car (Make/Model: HYUN / ACCENT). I questioned the attendant about the car size, I was told I could upgrade to $ 20.00! On returning the car to San Jose Airport, I asked the attendant what category the car was the car I was given. “Compact” … I was given an $ 8.00 credit. When I rent a car I expect to receive the type of car I’m paying for!Date: Dec 20, 2016
Best location because they are more reasonable and they work with you , and they take care of their customers ,my number 1 location!!
First time in years I rented from Enterprise. What a surprise! Pleasant people, clean car and I could pick the one I wanted. Rented from San Francisco and check out people were amazing. When I brought it back, I checked in w Brandon, who was polite and couldn't have been nicer or more helpful. These guys rock. I will be back , Enterprise. Keep it up.
Excellent service, love to walk around and pick the car that I like. Not tied down to the measly car that a car rental will assign to you or you have to pay extra to rent a nicer vehicle.