Sales rep sat behind the desk texting. No help
I went in today to exchange a skirt that was too large, which given to me as a gift. The tags were still attached and I had the original receipt, but it was past the store's 10 day exchange policy by 6 days and they denied me an exchange (the policy is on the receipt and I didn't buy the skirt so there is no way I could have known). I explained that I have young kids and needed to wait until someone could babysit them so I could come alone and shop. I nicely asked the manager to make an acception, and would probably have spent even more money in the store, but she was curt and unapologetic and refused to work with me. She had the opportunity to make a repeat customer of me (I am a PB local) but instead I will just be telling everyone about how awful the manager of that store is. This would never have happened at a department store, places like this give local business a bad reputation.
Awful service. The girl was hovering over us while my sister was trying to look through the clothing. The sales girl kept pulling the same type of clothing that my sister kept saying she didn't like, and when my sister touched a dress and looked at it the sales girl got offended that my sister didn't like any of the clothes she pulled but looked at the "most boring" thing in the store. First of all the sales girl had bad taste and looked as if she needed a shower! Second, don't be rude and insulting to the clientele, nobody likes that. Horrible store full of horrible people. We opted to go to the mall and shop at BeBe instead. Rather give our money to people who at least pretend to be nice to us and will be more accommodating in the process. Doesn't even deserve one star....
Although it was raining the day I visited Luella Boutique, it didn’t damper my experience there. The warm glow from the gorgeous centerpiece chandelier brightened things right up. It’s a tiny boutique on a quiet street, so it may be hard to notice unless you’re already walking down the block. Typically, the sales rack is parked outside, but due to the weather it was tucked away in the dry safety near the back of the store. The boutique possesses an atmosphere of femininity and classiness that allows the clothes to shine and the simple décor serve as an elegant backdrop.In true boutique style, there are only three or four sizes of each style, which is enticing to shoppers knowing that the piece they’re buying is something fresh and original. One popular style Lori carries features flowy, beach dresses from made by a Bali designer. Lori is actually a sales representative for this popular clothing called Indah. She also has other popular styles of to jeans and structured jackets that are once again a trend for fall. It is a boutique such as this that reveals the fashion eye of its owner. What lacks in store space can be made up with the quality of clothes and a more exclusive shopping experience, one similar to a trunk show or fashion runway exclusive.
For 365 days of the year, The Fabulous Rag is open to its customers looking for just the right party dress or an extraordinary bag for ordinary use. Instead of carrying mass replicas of the same dress style, each collection is hand selected by the owner and displayed in a highly creative way making the clothes look like part of the elegant decor, which makes it all the better for the customers when they all turn out to be for sale. The dress selection is impressive and the bags are beautiful in ways the fashion-minded can truly appreciate. You can tell when a store pays attention not only to what is current, but also for what is on the forefront of being in mainstream fashion. The Fabulous Rag has figured this out and is able to provide their customers with the very latest in styles and trends. The store carries dresses, both casual and formal, jewelry, scarves and bags. They receive shipments weekly, so there is always a chance to view new items as they're coming in and take advantage of any sales for any items on their way out.The beauty of the clothes matches the pretty decor of the store, creating the perfect mix of fancy and simple with dress designs that need no accessories, and accessories that can be worn to change any outfit.