PHW stands behind what they sell. In 2003 I had a customer who I sold a product to for the exterior of his house called Tex-Cote. It was installed in 1 week, and he was very satisfied. Jump forward to 2010- He was contacted by PHW to ask about doing other home improvements, he agreed to meet regarding his kitchen. Upon my arrival I asked him how Tex-Cote was holding up. He said "he was very happy with it, however ther was a small crack forming at the base of his wall". I lookat at it and there was a small crack and the color had shockingly really faded, not just there but all over. I told him I would get the service tech out to fix the crack, and then spoke with him about the kitchen. He was so happy with PHW, he ordered a new kitcken to be built. The next day I spoke with Will Redfield about the fade issue and was extremely concerned that all the jobs I sold years prior we're going bad. Will very casually explained that every product has a failure rate. I just happened to stumble opon one such issue. Will then asked me to go back to Ken and have him pick any color he would like his house to be, PHW was going to (at their expense) re-do the job. My client never actually complained about the fade, yet PHW was going to re-do it? I know, it sounds too good to be true. All companies wait for a complaint before acting. Some deny it a few times at first, or try to up sell the job to recoup some of the costs, but not in this case! The color was picked and the work was done. He was happily surprised we did what we did, and so was I. Now when I walk into a prospective customers home I know this company is the BEST BET for them and will stand behind what I sell and they install. I am a believer beyond belief. I have since had PHW install Tex-Cote on my house. If the company will put their money where their mouth is, so would I. Thank you Pacific Homeworks for not only being a good company, but for helping me support my family by giving me the success needed to do so, for many years now.
Over the summer we decided to start replacing our old windows with new energy efficient windows. A sales associate stopped by and gave his sales pitch. As a science teacher I was greatly impressed with the demonstration with the heat lamp and radiometer to show how well they block out the heat. With the price of the windows, we were only able to complete the windows along the front of the house, and a second window in the living room. It took less than a day for two men to come to our house and install 4 windows. Due to the age of the old windows, the workers had to cut up the glass to get them out. Although the process was messy, the men made sure to have drop cloths down and to clean up after themselves. Even with just having the windows that face the sun replaced, already we were able to tell a huge difference. Our kitchen and living room where the windows were installed says cooler (which is helpful in the summer time) and the noise from outside has greatly reduced. The noise reduction is a big thing when you have neighbors who likes to play their music louder than necessary. We are now in the process of installing the last window in our living room to finish off the room (it looks a little silly have one window different than the other two!) as well as replacing the french doors in our office. I am really excited to see what the french doors will look like, as well as the office staying cooler with an energy efficient door. I wish we had the money to complete the whole house all at once, but am very thankful that Pacific Homeworks are willing to work with us to install a couple windows at a time. Eventually we will have the whole house completed, and am happy that we are dealing with a company willing to work with us so we can instal the windows a few at a time instead of requiring us to complete the project all at once.
Our experience with Pacific Homeworks began with a simple phone call to set the appointment. My husband and I have two disabled children, are very busy during the week, and were happy that Pacific Homeworks was willing to set an appointment on the weekend. The sales agent spent quite a bit of time with us, answering our many questions, resolving our concerns, and ultimately obtaining financing for our roof repair. The extensive repairs that were required for our roof "tear down" began on schedule and to our surprise, took only one week to complete. The workers were courteous, friendly and very willing to adjust things to accommodate our family's special needs. This was important for my husband and I, as we have an autistic child whom could not tolerate the noise and activity we feared would be involved in roof repair. The team of roofers whom worked on our home took extra steps to make their work less of an invasion upon our son's life. Our autistic child had no complaints and even expressed how nice the workmen were. My husband and I were very happy with the high quality end result. Our once disheveled concrete tiles, dilapidated and improperly installed flashing, and water damaged eaves, in just one week, was transformed into a beautifully structured roof which is withstanding rain with ease, as it is meant to. We are planning to remodel one of our bathrooms and we feel very confident that we will be eliciting the help of Pacific Homeworks in the very near future! From the first appointment, where many options for repair were presented, through to the last inspection by the contractor, Pacific Homeworks has impressed my husband and I with their excellent customer service as well as their high quality performance. THANK YOU Pacific Homeworks!!!
We recently had some windows replaced by these folks. The original sales people were competent and seemed to know their products well. We took a chance despite noticing some negative reviews. I've had contract work before so was aware of possible pitfalls. However, these guys didn't let us down. They came when they said they would show up - they worked diligently on the project and cleaned up every last piece of debris when done. It was obvious they knew what they were doing with the installation and even explained a few things that had caused our problems with the previous window installation. The stucco person had to return a couple of times and someone called from the office almost daily to follow up on if he had come or not, and if we were pleased with the work when done. They already had their money, so their follow up was impressive. Great customer service, and the windows are everything the sales team promised - super insulators even in direct sun for hours. Yay! My only issue was a very pushy sales guy who called me once, after the work was complete, to try to line up more work. I called the main office to complain, and was immediately forwarded to someone in management. The following day another person called to follow up, wanting to know the details of my complaint so that they can speak with the salesman and make appropriate changes in their approach. I'm all about quality control and good communication, and they seem to have a good handle on theirs. I won't hesitate to ask for bids on future work that we'll be needing to have done. It appears their products are quality and I feel good about their workmanship and qualified personnel. I think they actually have it really together there.
I am excited to write this review about Recht G A Construction. Let me start by saying Gary is my cousin, but I felt like this review is defnitely warrented. Gary is awesome, great follow through. Excellent work, truly he's a dream if u know any one that ever needs a contractor he's the one to call. When Gary came out to my house he strategized on how to design our tiny crummy kitchen, making it bigger and making the space more user friendly for our family, taling about colors, and flooring, and granite. We had agreed on a price which he stayed with in. His guys were so nice they would not only show up, but they were considerate about the noise, since I work from home sometimes, and my neighbors have small sleeping babies. They showed up when they said they would, and cleaned up everything. Our kitchen looks absolutely incredible, the special touches that shows you not only does Gary really care about the quality of the job, but you can see his heart was in the work. We are considering selling our house and having a newly remodeling kitchen is very attractive to the new buyers, but man, we don't think we want to leave now, not sure about that. I have seen other work that Recht G A Construction has done and it's always really good. I feel very blessed to have an amazing contractor in the family, someone as talented and creative. Seeing our kitchen before it was awful, and it gives me great pleasure to brag, and write this review. I would never use another contractor for a project like this. Thank you, Thank you, Thank you.
I have had an excellent experience with everyone I have dealt with at this company. From the sales guy (Paul) to the measurement guy to the warehouse manager (Jose) and most impressively, the installation team of Dan And Robby. These guys were great. I can't say enough good things about them. Very good workers, they installed the 7 new windows and cleaned up after themselves in very short order. My situation was odd only in the sense that shortly after my initial purchase I became unemployed and so finances became an issue and I had to delay the actual installation of the windows for several months. The company was extremely patient with me while I worked out my financial situation. I also had some other structural concerns about the home itself, but those finally were finally resolved as well and the installation commenced immediately. My only regret was that I didn't complete the project much sooner than I did, but that is all on me and my procrastination and doesn't reflect poorly on the company at all. I am very happy with the 7 new energy efficient windows and look forward to enjoying them for many years to come. I live on a corner lot and I can already tell how much the noise level has been reduced considerably. I will continue to recommend this company to anyone who is looking to replace their windows.
I hired Pacific Homeworks to install a roof over my Patio in Ramona California. It gets very hot in the summer, and I wanted a high quality roof with ceiling lights so we can use the patio as living space year round. The roof and supporting structures are lovely, and I have got compliments from my neighbors about how pretty the new roof is, and how it looks so professional. They asked for the company name and phone number, so I guess they really did like it. The workmen were professional, efficient, and most courteous. They were actually really nice people. Best of all, the temperature is comfortable on my patio now, even with the hot sun we get here in Ramona. The roof is insulated and the cooling effect is awesome. I also had them replace my glass sliding door to the patio and that work was excellent. The difference in appearance of my house is amazing, and most days we no longer have to use the air conditioner. The workmen and salesman also gave me hints for things I can do myself to improve the house even more. They were really concerned that everything was done to my satisfaction, and they followed through on all promises. I am going to use Pacific Homeworks for other projects we have in mind.
I can compliment the staff and work crew here who were responsible in applying a new Coolwall Super Cote exterior on our home. The sales team Dan and Mike took extended time to explain the process to answer our myriad of questions. The crew who performed the work, Eleseo and Ivan were thoroughly knowledgeable, professional and friendly. They performed their tasks almost non-stop over the days it took to complete the job. And they took time to answer even more questions and kept me informed while explaining their techniques. Neighbors and passer-bys have complimented the new look of our home. It truly is a stand out in our College area. When homeowners like use invest in this kind of home improvement, it is an accolade to their team that we, as homeowners, and our neighbors, express their approval of our team work. We couldn't be more pleased with the quality of Eleseo and Ivan's work. They performed perfectly on the representation that Dan and MIke gave us. This has been a job well done. So I would recommend for those of you out there looking for some home improvement help to give Pacific Homeworks a call and check it out for yourself.
I had my bathroom remodeled through Envision Design. They removed my bathtub liner and replaced it with a stand-up shower. They installed tile on the floor and wall and a new vanity. The owner Scott that I worked with told me the process would take a week to 8 days. It took almost seven weeks. My plumber did a few things wrong caused most of the delays and had to fix them. I had to take a lot more days off of work to deal with the changes than I had anticipated. I should have let Envision Design hire the plumber and kept out of the process. Instead, I caused most of the delay. The tile guy made some mistakes; I had spoken with the project manager, and they sent him back out to fix the issues. My project manager did an excellent job, and the subcontractors were good. The electrical contractor was excellent, though. Looking back I would not have hired the plumber which caused a significant delay overall they did a bang up a great job; my bathroom looks amazing and modern, never thought I would enjoy going to the bathroom as much as I do now.
Love the Work Charco Has Done for Us! We had a room addition put into our home in 2010 and were so pleased that we called them again this past year to remodel our kitchen. We chose them in the first place through a referral who had a complete home remodel. They're house was so beautiful and we were very impressed. After looking at their website and portfolio of work we gave them a call. We met with the owner, Chuck. He has a wealth of experience. He listened to our needs and made his own recommendations and we were able to come up with a great plan. Throughout the process Chuck was available to answer questions and address any questions that we had. Our superintendent Roger worked well with us also and took care of anything we requested. The subcontractors and workers were clean and respectful. And the final product is gorgeous! I have my dream kitchen and am enjoying cooking even more! If you are looking to do a remodel call and ask for the owner, Chuck. He loves his wrk and he will take care of you.
There has perhaps never been a better tool for do-it-yourself home handymen than the internet. With detailed instructions and videos explaining how to perform a number of common maintenance and renovation tasks around a house, an untrained homeowner might be surprised at how much he or she can accomplish with a quick search online. But even with all of this information, there are still many jobs that lie far outside the scope of most DIY enthusiasts. General contractors are there to fill in this gap.
A general contractor specializes in seeing a home remodel or repair project through from start to finish. To do this, the contractor works with the client - whether they are a homeowner or business - to nail down the scope of the work. Then he or she will turn to one or more subcontractors for specific tasks, like equipment operation, design, electrical work or whatever else is needed.
In essence, general contractors could be thought of as middlemen between a homeowner or business owner and any number of specialists. To get their money's worth, many assume they should just "cut out the middleman" and hire specialists directly, but this often proves more difficult in practice. General contractors won't be completing an entire project by themselves, but should have a long list of dependable experts who can work together and accomplish any task. They might also serve as the manager on the site of a construction project, overseeing workers and providing guidance and assistance when needed. For larger projects, though, the contractor might only handle administrative matters and employ a foreman or other professional for on-site supervision.
There are many general contractors who also specialize in certain tasks themselves. There is usually at least one general contractor on hand to organize the construction of an entire home, for example. But general contractors could also help a homeowner add an additional bedroom, build an in-ground pool or complete a major landscaping project. They could also work with a business to add or improve office space, whether that means making more room or converting a commercial building from a nail salon to a restaurant. Basically, if it's a job that involves building or repairing, a general contractor probably knows how to get it done.
No matter what the exact job may be, a contractor will probably need to accomplish several other essential tasks in pursuit of the ultimate goal, which may include:
- Understanding and applying for building permits to meet local regulations
- Organizing a budget and adhering to it throughout the project
- Gathering all the necessary tools and equipment, from hammers and shovels to large excavators and generators
- Securing the construction site and equipment after work hours
- Working with personnel on-site to address any issues
- Keeping records of materials, labor and all other expenses
Every general contractor performing any kind of work on a project must be licensed to do so in their state. The guidelines for the specifics on licensing vary from state to state. Some states might only require registration of contractors, which is different from licensing. Registration typically means that there must be a written record of what work is being performed and by whom, but it does not guarantee professional knowledge. Licensing, on the other hand, involves an examination process to assess professional competence.
Whether your state requires licensing or registration of contractors, there should be a record of most professionals willing to complete certain projects in your area. Check your state or county website for more information. In states that require licensing, every licensed contractor's contact information is available online or from another public source.
Not every project needs to be completed by a licensed or registered contractor. If it's just a minor job that won't take more than a day or two, and will cost less than a few hundred dollars, it's likely not necessary to find a licensed or registered contractor. However, anything bigger or more expensive, or a project involving plumbing or electrical work, needs to be completed by a licensed or registered professional.
General contractors also must be covered by an insurance policy. This should include liability coverage for any property damage that could be inflicted in the course of a job. It should also include a worker's compensation policy in case anyone is injured on the job. Before hiring a contractor for anything, ask for written proof of this insurance to see exactly what is covered.
A number of trade associations for contractors in the U.S. exist. Some of the biggest include:
- Associated General Contractors of America: Represents more than 6,500 general contracting firms and more than 9,000 specialty contractors nationwide.
- Associated Builders and Contractors: Represents non-union contracting firms.
Most trade associations for general contractors will provide references for anyone looking to hire a contractor for a specific project. They may also provide a number of benefits for their members, including assistance with licensing, training, insurance and business development.
Hiring a General Contractor
No matter what you need accomplished, you want to choose a contractor who can get the job done right at a reasonable price. Obviously, this is easier said than done, but there are a few steps you can take to ensure you find a trustworthy general contractor.
Finding general contractors
The first, and perhaps most reliable, way to find a general contractor is to ask friends and family members for a recommendation. If you know anyone who has had major work done on their home, particularly if it's a similar job, ask them who they hired and if they were pleased with the result. You could also ask neighbors about who they've hired if you notice work being done on their house. Many remodeling contractors post signs in front of homes to advertise their services. As a general rule, it's rarely a good idea to hire a contractor who solicits work by going door to door.
If you are considering hiring a contractor without a personal recommendation, ask the contractor for references from past clients, and do as much background research on them as possible. Look for any complaints (or compliments) online to get a better idea of their track record. There are a number of websites specializing in connecting contractors with people or businesses who need work done. These sites may also allow past clients to submit their own reviews of the contractor.
Before hiring a contractor, make sure you are both in agreement on the project's budget. It's normal for most contractors to charge clients a premium not only for the labor expenses and zoning expertise, but for acquiring the materials as well. Be as clear and concise as possible regarding what you'll be purchasing yourself and what you will be paying the contractor to complete. Homeowners may be able to find a better deal on raw materials when they purchase these directly, but they first need to be sure they aren't buying the wrong things.
Don't forget to discuss how the project will be finalized and what will be done about cleanup. Plans for how the work site will be cleaned at the end of each day as well as at the conclusion of work need to be put in writing. An experienced general contractor should make every effort to keep the workspace clean and prevent dirtying or damaging any other area. Even so, talk with the contractor about the daily schedule, the logistics of transporting workers and equipment, and how cleanup will be handled.
As previously mentioned, you need to make sure to follow any state and local regulations regarding construction work, which includes hiring a licensed or registered general contractor. Ask the contractor for proof of their certification before signing anything, as well as their proof of insurance. You should also check your homeowners insurance policy to see if they offer coverage for contracted work. You may want to call your insurance provider and ask for more details on what your plan will and won't cover.
Perhaps the best way to feel safe about a contractor and the work being done is to hire a contractor you trust. This is why relying on personal references from friends and family is so important, and will often provide a great deal of peace of mind. If you aren't able to obtain a reference, work to conduct extensive research on the contractor as well as the work you are hiring them to perform. This should bring everyone's expectations into alignment and result in a safe work environment.
Before any money changes hands, there should be a contract to sign. Make sure the specifics of the work to be done and all costs are listed in the contract, right down to the most precise details. If you forget to have something included in the contract after signing it, there's rarely a chance of recourse.
Once the specifics of the job are nailed down, be sure to discuss the payment schedule with the contractor. This is important because paying too much up front offers the homeowner minimal leverage if the quality of work does not meet expectations or contractual specifications. Try to establish a reasonable pay schedule with the contractor, such as paying 10 percent of the total cost for each 10 percent of the work that is completed. It's a good idea to include this payment plan in the contract as well.
Finally, look into getting a lien release signed before work begins. If there is ever a dispute regarding payment over the course of the project, a contractor or subcontractor could place a payment claim, or lien, on your property. This can trigger a long legal process that may be frustrating. To avoid this, ask the contractor to sign a lien release, which is a legal agreement that states that any payment accepted is final. This can come in handy if a contractor has his or her own payment issues with their subcontractors. Signing a lien release form certifies that any payment made by a client to the contractor is enough to pay for any goods or services rendered. A lien dispute could also be prevented by performing due diligence prior to picking a contractor, as any contractor with good credit and a long track record of satisfied clients should have no trouble paying for materials and labor once all contract conditions have been met.
Once work is underway, it's never a bad idea to check up on the progress of the job, either by staying in touch with the contractor over the phone or visiting the site in person. If you work with a trustworthy professional, it's probably best to keep your distance and allow everyone to stay busy. If you want to keep an eye on things, make sure workers wear the right safety gear and that everything looks to be moving along according to schedule. Finally, once work is finished and you are satisfied, be sure to thank your contractor and tell friends or family members about your experience.