I was going to rent from them,I called a few times and they were nice and polite so I put in my order. It was on a Friday, I called back about 10 mins later to see about changing it to oney son liked better and this time they where very rude, shot with answers and unhelpful with my questions. So rude that after I for off the phone I decided to start looking for a new company. I found one I liked better with same prices and even gave military discount. So I called back and got VM and left a message that I wanted to cancel and to call me back Monday to confirm they got my message. I also text them that I wanted to cancel. Two weeks went by and I didn't hear anything. So this past Thursday I called to reconfirm they cancelled my order and they said they did. Saturday morning comes and at 7 am someone from their company is banging on my door and ringing like crazy. I answer thinking it's the new company I hired and was consfused as with both I had my order set up for 10 am and was like why are u here so early hang on let me get my husband.wgen we get back downstairs the guy is gone. I'm still thinking it is the new company I hired so I call asking him why they we're here so early and why they left. He assured me it wasn't them (he sounded half asleep himself) and when they came at 10 it was def not the same person so that is how I figured out it was someone from Brian's jumpers that showed up at my door at 7 am. I almost feel they did it in purpose to be spiteful as I start earlier we never had anything scheduled for anything before 10 am delivery As I am a disabled vet with terrable insomnia. Horrible company. Penguinsup is way better and same price plus they give you the military discount.
The bouncy house was beautiful (big castle), but it deflated THREE times (I will post pic) while 20 children were playing in it. All the parents run, we lift the plastic while others launched in to check for kids. A child can die suffocated that way. My husband called. The owner explained we should have called him when the THREE facts happened. I am flabbergasted: call while...? Please! No where in the contract it is written to call in case of deflation. BTW, hile you are afraid your child or a friend's child can be in danger or after when they are all screaming, the least think one think is to call Brian. I said my peace. None of my 30+ guests will ever rent from Brian's jumper. It this review gets deleted, it will be on yelp, Groupon if Brian's advertise there and outside my kids and my friend's kids schools. *of course no money back.
This place is not worth the $$$, drive or the venue. We went to a wedding on 7-22-17 and the A/C wasn't working. The venue was for 250+ people, so it made it sooooo extremely hot with no A/C, and it took forever to get water from the catering service. Plus the food wasn't even warm or tasty when it arrived. The food was supposed to be served at 6:30 and it didn't get serve till 8:30.The restrooms were really nasty; there were no hand towels or toilet paper and they never stopped by and clean it the whole time of the venue. Not the location you want to have your special day at
Muy bonito lugar un ambiente agradable estacionamiento amplio, pueden traer su propio alcohol, cuentan con servicio de banquetes
Thank you for being a big part of our success at our grand open house! We appreciate it and hope to work with you again in the future.
It has honestly been a pleasure working with you! The ceremony was perfect! Thank you so much!
Platinum provided all of the equipment for my wedding. They were AWESOME. Their equipment was clean and they were on time. They charged me about $1000 less than Classic quoted me, and their stuff was nicer.
"Thank you so much for everything. Your services have been superb so far and I can see why my coordinator referred you. Thank you so much!!!!"
Thank you so much for your incredible customer service and proven excellence! Have a great day!
Thank you so much Marcia, and Amy, we really appreciate working with you, and recommended Platinum Party Rentals to anyone looking for rentals!