I walked into the store and walked over to a phone and I tried to pick it up and I could not do so. I then said to a sales man I want to look at this phone but it will not let me pick it up. He then said all you need to do is ask. He then proceeded to unlock the phone from its stand. What he should of said is I will need to unlock it for you to pick it up. I did not know he needed to unlock the phone. Then another sales man walked up to me and ask what he could do for me. For some reason I started thinking they thought I had no money to buy any thing there I was just wasting their time. I then left the store. I would never go back to this store.
I used to go to El Gallo to send Money To my Family In Mexico, But Suddenly The Company they use, "VIGO" Started to cancelled the money I Sent For my Family. ���� I DEFINITELY DO NOT RECOMMEND TO SEND MONEY WITH "VIGO"
Swindlers. WORST wireless phone experience EVER. In town from PHX over Labor Day week. Needed a new phone. Told me the out-the-door price for a new 4G phone was $140. Free & clear, reset my 2-year contract, DONE. Come to find out they switched my contract to month-to-month WITHOUT MY CONSENT so they could bill me the full price for the phone. Manager Rashaad Doiley is a MASTER at avoiding contact & responsibility for his dishonest business's practices. WILL NOT RETURN PHONE CALLS. Verizon's miraculous 360 Feedback process is a JOKE as I have heard NOTHING back from Verizon OR this business & been fighting this battle since BEFORE CHRISTMAS. Absolute horsesh!t. DO NOT BUY ANYTHING FROM THIS STORE. I unfortunately could not award NEGATIVE STARS.
I've been looking to buy a phone after I forgot mine in a taxi and we all know that if you forget anything in a taxi that you aren't getting it back. I found out about this place while driving on university Ave. I went in and right away they were helpful and friendly. They are the cheapest spot in town with great professional service.
OK Sting R. You want to call me and my brothers pot heads, How's this for a pot headed Moran Learn every phone price on every service plan on three separate carriers. Then quote them to skeptical, snotty and arrogant people like you, with enough persuasion to make them buy. Oh and by the way, you wouldn't think it very polite if I just cut off conversing with you so I could pick up the phone for someone who was calling ten times just so they could get their way. We were busy, ok. Busy !! You don't even know Gabrial that guy is a genius, he is an amazing brother. Oh and my "pot smoking " manager just got a high end job with Samsung because he's Intellegent as well! This is what really happened. You didn't get your way, because no one bent over backwards and rolled out the red carpet for you. So you came in and still didn't get your way so you whine and and complain on the internet about people you don't even know including me who have never done drugs in my life who served in the military honorably and try to help people that are angry and ungrateful and critical every single day then get labeled on the Internet by someone I never talked too. Shame on you. Shame on your coward ways don't ever come to our Costco,
Had a few questions so I decided to call the store rang about 10 times and no one answered decided to go in with my wife and a young guy with spike hair I want to say his name was Gilbert or Gustavo gabe Im not to sure was flirting with my wife infront of me as I was asking about the tmobile plans i received awful costumer service, was disrespected not to mention the people there smelt like weed including manager. I suggest a drug test for all employess! Do not recommend this place what's so ever
Stay away from this sprint store. Went to upgrade to the iphone for life for the 6. The store associate told me the only way for the other phone on my account to get the unlimited data (my mom had a 4 at the time) 60$ a month plan was if i purchased 200$ in accessories. Asked 3 times if he was sure since I had been a customer so long and he said yes that was the only way. After my visit i called the sprint line and the representative on the phone told me she didnt know why he would tell me that and that he didnt even make the change!! So she changed the plan and advised i go back to the store. When i called the mananger they gave me no explanation when i asked what happened and just said i could come return the accessories if i wanted to. They were so nonchalant about the whole thing like it was no big deal that someone lied to me im assuming because they would not tell me what happened. Manager was also rude and didnt apologize for the inconvenience of me having to drive all the way back to the store to return materials i never wanted in the first place! Dont go here you cant trust what they tell you, they dont want to help you and certaintly dont care about customer service...No wonder it was so empty
This store is very rude. Customer service is horribleThis store actually does not deserve any stars.Energy is really lacking in this store.Few customers and rude personnel
Stay far away! Deceptive business practices, fraudulent behavior, and failure to solve issues with hardware. Go to a REAL Verizon store or preferably order online. Worst customer service I have ever experienced.
I would not send my worst enemy to this business. Not because of the business itself but because of the people it employs. One in particular is the young man Kennith that did not even know how to set up my mobil modem and tried too make me feel like a fool when I told him that it required setting up before I could take it home to hook it up to my IPad. I then had to wait 20 minutes to talk to his associate who did get me set up and was very kind. Of the hour that I was in the shop 10 mins were spent discussing trading in my phone 15 mins activating my modem and 25 was spent being passed from one associate to another because of an employee who does not know his product and is very short with customers. He made another customer, who did not know how to operate his phone look like a total idiot instead of handling it kindly. I for one will not go back to this establishment if he is still working there or has not had extensive retraining in customer service and his product.