I had just purchased a house, and wanted to have the floors cleaned before moving in, so I checked out Angies list and bought a coupon for this company that covered 4 areas of cleaning. I called them to receive an updated quote for the extra game room, hallway, and staircase that would also need to be cleaned, and scheduled an appointment a few days later. I received a call a few minutes before the service was to be done letting me know that they were going to be a few minutes late and were on their way, but stuck in traffic. No problem, I work from home and was going to be there all day anyway. Two guys, probably in their 20's, show up and put on plastic booties to keep the carpets clean as I give them a tour of what needs to be done. One of them uses a measuring tape to get the dimensions of each room, while the other comes to me to try to up-sell additional services. These services included Scotch-Guard treatment and Deodorizer/fragrance treatments. These were left out of the quote I was given over the phone, and are meant to force you into an impulse buy because you don't have any time to think about whether you actually want these things, or if they are worth it. They tell me it will take about 1.5 to 2 hours to complete the cleaning, and show me an updated price. I was using an Angies list coupon for 4 areas of cleaning, so I understood that the price would be a little higher, as I was quoted a more realistic price on the phone. After declining the up-sells, the main guy looks visibly irritated and just walks away to one of the rooms to work with the other guy in cleaning, and doesn't say a word to me again until I am forced to call him later. In less than 45 minutes, they are all packed up and ask me to sign the invoice and cut them a check. Did they cut corners to save time or did they overestimate how much they had to clean, and therefore, my bill? I offer them a bottle of water, I write the check, and off they go. I start walking around the house to inspect the job they did, and I notice that there is a bright pink stain in one of the rooms that is only visible when you are inside the room and the door is closed. I immediately called them up and asked if that part of the room was cleaned. They acknowledged that they saw the stain there and that they were not able to get it out. That's something that they should have mentioned before they left! I realized that I didn't even have a receipt for the cleaning, which was all contained in the invoice that I signed for them. I also started feeling suspicious about the math that was done to calculate the price. On the phone, I asked the guy to send me a copy of the receipt. He said they could mail it, but I recommended he snap a picture with his phone and email it to me. About 30 minutes later I received an email from him with no contents and no receipt. I immediately replied back to let him know that the file did not go through, and tried to call back but he did not answer. I called the main office and asked them to send me a copy of the receipt, and they said they would mail it to me. The woman at the office said that they didn't have a scanner to be able to scan it and send to me, so I would have to wait for it in the mail. Two weeks later, I call them up after not receiving any mail from them. They tell me that they will print it out and mail it to me right away! It's now two weeks after that, and I still don't have a copy of my receipt. I'm very unhappy with the service. The pricing is very subjective, and the cleaners appear to be incentivized to up-sell worthless upgrades to you. They don't tell you when they see stains that they didn't get out, and they don't provide you with a receipt for your purchase or make it easy to get a copy of it. I will not be using Masterclean again.
Carpet cleaning of three rooms/900 square feet, including stairs, landing and hallway. The stairs and landing were extra and were discussed and priced at the time I made the appointment. I chose Pro Kleen Carpet Cleaning because they were offering an San Diego carpet cleaning Special and their scores were very good. I called and made an appointment that was about three months from the date I called. I told them I wanted additional cleaning done that went beyond the three-room/900 square feet special they were offering and was told what the extra cost would be. It was acceptable. The owner called the day of the carpet cleaning appointment to tell me they were on their way. I appreciated that since the appointment had been made three months earlier. They arrived and we walked walked around and looked at the work to be done. There was one problem spot where a plant had been over-watered several times and stained the carpet. I was told of the probable outcome of the cleaning of that spot, and why. They did not try to sell me additional San Diego carpet cleaning services, such as pre-spotting and stain guard. However, they did pre-spot one place in the bedroom and did not charge me for it. The plant water stain came out much better than expected. They explained the special way they cleaned that stain and that if handled the same way in the future the stain would probably be completely gone. Overall, the job done was very well done. The one thing I would mention is that there was some water spotting on the wall underneath the stairs. The stairs are unusual in that they are open tread and I think that some of the spray overshot the open stair and landed on the wall below. I easily wiped it up and this did not detract from my overall satisfaction with the San Diego carpet cleaning. In fact, they did an excellent job cleaning some very soiled stairs and the landing. I found the owner and associate very personable and professional. They did an excellent job and I recomend them.
I really needed my carpets cleaned before I moved out of my rental unit. I needed it done professionally for the terms of my lease and I wanted the most out of my deposit back. I had some spots on my carpet as a result of having a pet and being careless with spilling some things. I was worried they wouldn’t come out. However, the technician from Alexander managed to make my carpet look spotless again, at a very reasonable price. I was attracted to them for their prices and I’m glad they don’t compromise service and quality because of that. I got all of my deposit back after I moved out too – thanks a lot.
My living room carpet/rug was in bad shape. I have two little dogs and well you know how that story goes. Mr. Higens was awesome. He contacted me the day before to confirm cleaning. He also followed up 15min before scheduled arrival. Mr. Higens came in and gave me a fair and honestly great quote. After that, he got right to work. He was quick, careful and thorough. My carpet looks fantastic and smells great. I would recommend him to anyone for a routine cleaning or deep clean. I will definitely be calling again.
My carpet has not looked this good since shortly after it was installed several years ago. I have used many carpet cleaning services and have also done the work myself, but from now on I will be calling on Higens Carpet & Upholstery Cleaning. They could not have been more obliging or professional. They worked me into their very tight schedule and took the time to do a beautifully thorough job. I am so happy with the results. I will definitely be calling on them again.
If you have a pet that has made a mess in your house or some other carpet catastrophes make UK Carpet Cleaning your first call. UK Carpet Cleaning is every pet owner’s best friend! Owner Richard Midgley is extremely knowledgeable and thorough. When he finished cleaning my home in Poway, the odors and stains were gone. Even the red wine stain disappeared and did not come back. Simply excellent and a 5-star company
I have to say, I have had many of the "Big Name" carpet companies clean my carpets. Higens Carpet Cleaning was by far the best. He did a very professional assessment and was able to get all of the stains out of my white carpet, including pet stains and odors. I would highly recommend this company to everyone I know.
In my opinion this is the best carpet cleaner I've ever use. I would happily refer this company to my friends and family. The gentleman who did the work was friendly and courteous. Beyond that he did a great job with my carpets that were in desperate need of a good cleaning. That's again pacific shores!
Alexander's cleaned the carpets at my parents house last week and my mom called me raving about the wonderful job they did. She told me how nice the service men were and she is so happy with her nice clean carpets! Thanks to Alexander's Carpet Care for their kindness and wonderful service.
Our carpet was extremely filthy with stains and dirt and they were very straightforward about what to expect and didn't try to sell us any extras we didn't need. It came out so much better than we had hoped at first and we are very happy with that. We will call them again.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.