588 Camino Del Rio N, San Diego, CA 92108
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I brought my new Lincoln to Witt Lincoln for service and found the people friendly and very professional just as I expected based on my purchase experience which was the best I've ever experienced. I would recommend checking reviews on other sites they have a 4.5 rating and I can see why they are the best. I will keep coming to Witt for service and I'll tell all my friends too.
My very first experience with Witt's service department and I can only express my sheer disappointment and will never return. After calling in advance to schedule my first oil change and tire rotation I waited close to two hours for something so routine-I don't know why I bothered to make an appointment. There is nothing special about such service and this should never take two hours to complete. Yes this is considered free with purchase however, in the future I will gladly pay the modest charge to Sears or Pep Boys to get in and out within 45 min to an hour. Their coffee tastes just as good!
I was advised they were down a tech however, no one ever shared this information at the get-go nor did they bother to let me know as I was waiting. What I was advised is that this is normal it takes an hour and a half and up to two hours for this to be completed. Mr. Witt, I would imagine you would never wait that long with your busy schedule maybe you should consider the rest of us. Witt lost a new customer- my business goes to Manny Moe and Jack -ok so they don't wash the car but after waiting two hours, I didn't have time for Witt to spend another half hour wash it either!
08/08/2011Provided by Citysearch -
Witt Lincoln was one of three dealerships I went to. They were the only ones to give me a fair deal on my trade in ($4,000+ over the competitors) and an honest price on a new vehicle. No haggling, just the price that gave me a good deal and enabled the dealership to also make money. Thank you.
08/01/2011Provided by Citysearch -
This is my second lease from Lincoln Witt and both times have been the most positive car buying experiences. My sales representative name was Barry and he deserves major credit for getting my deal done considering my recent credit problems. I appreciate Lincoln Witt standing by me due to me being a loyal customer.
07/21/2011Provided by Citysearch -
I wanted to say thanks to you, Bob and Cathy for my experience purchasing a car with your organization. In reflection, I must say it was a very pleasant process. I appreciated your candor and follow-up with proper and timely persistence. Cathy was very pleasant and very efficient during the process (paperwork) when I as a customer am ready to just get going and drive off in the new car.
I am sure I will get to experience your service department, hopefully not for quite some time and then infrequently, but I have every expectation that the experience will continue. You have cultivated a culture of client service that is evident, at least to me.
I will not hesitate to refer people to your dealership.
07/19/2011Provided by Citysearch -
I'm extremely grateful for my entire experience at Witt Lincoln. Todd not only taught me about the MKX, ordered racks for the car, but he made sure the entire transaction took less than 2 hrs. Rudi was very informative & knowledgeable. Cathy made the finance part breeze by. Everyone... Todd, Rudi, Cathy, Libija (sp?), Scott and Ed were kind, helpful and made me feel as I was working with my own family and not a car dealership. Im sure I'm not mentioning everyone's names from behind the scenes (service guys and whoever Todd called to order my racks) but, everyone there is amazing! I will tell my family and friends to get a great product and experience at Witt Lincoln. Thank you!
07/14/2011Provided by Citysearch -
Witt Lincoln is a class operation. It is a pleasure to conduct business with Ed, Scott, Todd and the wonderful staff of Witt Lincoln. Thank you for always being there for your customers. As always Trish does a marvelous job. Thank you for being consummate professionals!!!