Villa Caterina Residential Hotels
1654 Columbia St, San Diego, CA 92101
(619) 232-3400Add Hours
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One of the first things that customers and people in general expect out of a business (or people in general) is good customer service.
I have to say that from what I know, Villa Caterina has HORRIBLE customer service.
I worked a few hundred yards from this place and noticed the chairs and tables they had out front of it's main door. I am in the market for new patio furniture and liked what I saw, so I thought I'd ask them where they purchased the pieces at.
Well, the older gentleman who works there did offer to take my name and number, talk to the owner, and call me back with that info.
Fast forward two months of me dropping in on them every week or two to check if they have an answer, and still nothing.
He said he and she (the owner) is busy. Well, how long or hard is asking one simple question? The answer is less than 10 seconds.
I made one last visit to this place before my work moves, but sure enough, he was still too busy to ask.
I came from the Midwest about a year and a half ago and what I am slowly finding out is that people are just not considerate out here in California.
I would stay far away from this place if this is how they treat human beings.
There are PLENTY of other faboulous places to stay or live in Little Italy.
And if they ever do call me, I will make sure to delete or ammend this post...but until then...VERY dissapointing!