Silver Cab Inc
3200 Adams Ave Ste 204, San Diego, CA 92116
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06/05/2011Provided by Citysearch -
I really wish I could give this company a half star but they don't give me the option. I was late for work today because of them!! Due to my work schedule on weekends I've been using them every Sat/Sun to pick me up for work. Usually it's Jonathan who picks up the phone and there hadn't been any problems with him. Today, David picked up my call and from the beginning I felt something was wrong. He greets me and immediately puts me on hold. I hadn't realized I was on hold until I start hearing the radio. He asks me where am I going to so I gave him the address. Then I gave him my home address. The whole conversation just felt weird due to the fact that he did not sound confident in what he was doing. After he said the cab was on its way he told me to wait 20 minutes. 20 minutes later and my cab was not there yet so I called back. It was this David guy again. He said that he asked for my address and that's where he sent the cab. I insisted that he asked where I was headed to first but he got upset and told me to choose another service and hung up on me.
I am so disappointed in this company!! Because of them, I no longer have a perfect attendance record at work.
DON'T GO WITH SILVER CAB BUT IF YOU MUST, HANG UP ON THIS DAVID GUY OR ASK FOR SOMEONE ELSE ON THE PHONE!!
Obviously, David is either one of the owners, or someone in the company who can afford to send business away when they screw up.
Long story short---you can read all this but -----don't use Silver Cab--call Yellow cab instead. When you are on your way to work or an appt----your time is important. We called 20 min ahead of time to Silver Cab because they are less than 2 miles from our home. Dispatcher said she only needed 15 min and someone would be there. 30 min later I called to see where cab was and she claimed I only called 10 min ago---I promptly informed her, cell phones log time called and it was 30 minutes ago. 2 more calls later and 15 more minutes and finally someone showed up. We had already called a second service after that last call and (yellow cab) showed up only 2 minutes after my husband left. It only took them 10 minutes. I appologized for not cancelling the yellow cab quick enough. We will never use silver cab again--but will use yellow cab instead. Yellow cab has been consistent twice. We only tried silver cab because they were so close to us. There is another site that shows out of 5 reviews---most are negative and even the good ones say it depends on what dispatcher you get. We don't want to take chances.