3485 Pickwick St, San Diego, CA 92102
|Mon - Fri:|
Services: Clear Drain Clogs, Leak Detection
04/02/2010Provided by Citysearch -
My name is David V. and I live in Chula Vista. I called SOS because my washing machine would not drain. They sent out Tony & let me tell you with a plumber like him they can not go wrong. He was the nicest guy & was very professional, courtious, & did top notch work. To top it off did not charge me an outrageous amount and the office calls back to make sure that i was satisfied with the work that was done. What a great company!!!
I CALLED SOS ON 03/08/10 FOR A WATER LEAK IN THE WALL BEHIND MY TOILET. JEFF CAME OUT WITHIN ONE HOUR, (MOST COMPANY'S SAID THEY COULD NOT GET THEIR FOR A LEAST 4 HOURS & SOME SAID THE NEXT DAY). WHEN JEFF GOT THERE HE WAS THE MOST PLEASANT PERSON TO TALK TO & FOUND THE PROBLEM RIGHT AWAY. THE TOTAL COST WAS VERY REASONABLE AND HE CLEANED UP ALMOST BETTER THEN IT WAS WHEN HE GOT HERE. GREAT SERVICE!! LINDA S ON GALVIN AVE.
On 03/09/2010 I called SOS because I needed my outside main shut off valve replaced. They were able to send Mike within one houir after I called & he did a fantasic job. The pipe that my shut off valve was connected too was old & deteriorated so he had to follow the pipe until he found a good section of pipe. He had to replace not only the valve, but some pipe and fittings and he was their for a little over 3 hours, but only charged me $209. What a great deal!!!!! They are my go to plumbing company for all my plumbing needs.
I called this company 2 days ago (on Saturday) for a bath tub drain issue. The plumber came out 4 hours later, even though they promised 1 hour later, and tried selling me a re pipe. I politely declined and he got upset. He charged me 390 dollars for snaking my drain. He was only there 45 minutes. I asked him why the charge was so excessive and he told me that it is their weekend charge. I called this company yesterday and one of their dispatcher's told me that they do not charge extra on the weekends. I explained my situation and when the manager got on the phone, he said that they could no longer issue me a refund, but theywould give me an extra discount next time I use them. Yeah right, like I would ever use them again.
I am the G.M. for S.O.S Rooter, in response to the above complaint I would first apologize if this situation occured. We have been in business serving the San Diego County for over 35 years and we strive to offer the most professional service at a fair market price. We do not claim to be the cheapest nor the most expensive. I have tried to research this customer and can find no call we went to or did on Saturday. I will ask this customer to again call me and I will definitly rectify any concerns. I have managed for 17 years and pride my self on customer service. Again S.O.S. is the leading Sewer and Drain company in San Diego County and we will continue to do what is required to provide you the public with fair and honest service. We know that being #1 requires 7 days 24hrs a day practice. We are committed to staying on top.
The "plumber" came out and with his sales tactic tried to sell me a re pipe for 12,000 dollars. I got another estimate from a reputable company for 6,000 dollars. They basically tried ripping me off but I am not stupid. Maybe because I am an older man. The other company that came out told me that SOS Rooter had been on the Turko files for ripping people off. Please do not use. Their "plumber" was unprofessional and very arrogant towards me.
In response to above complaint I only ask that the customer get in contact with me, the GM and i will discuss this situation, to classify a company as a rip off with out having any work done is alittle unfair, and you can rest assure we know of no Turko report on S.O.S. Again I will state we are not 100% perfect and we do daily strive to stay the #1 plumbing, Sewer and Drain Cleaning Co. in San Diego County. It's not easy alot of people take shots at you, but if you ever feel we have not served you with the utmost professionalism, I am available 24 hrs a day 7 days aweek. thank you
02/11/2008Provided by Citysearch -
The pipe that drains from my kitchen sink was clogged solid and I'd spent most of the weekend failing to snake it. In the small hours of a Monday morning I called for SOS Rooter using the online request feature. At 8:15 a.m. they phoned me to say their man would be with me in an hour. At 9:20 a.m. the man had cleared the blockage with his electric snake. The charge was $285 and the $20 discount made it $265.