7027 Friars Rd, San Diego, CA 92108
Neiman Marcus San Diego
Wheelchair Accessible: Yes
Bike Parking: Yes
12/19/2009Provided by Citysearch -
I just had one of the worst shopping experiences of my life at San Diego Neiman Marcus. I needed to return some items I got as a gift and the sales associates and manager made it a night mare. Apparently they said they didn't sell one of the items in their store and if it's not in their ""Book"" it doesn't exist. I told them it was purchased at the Newport Beach store and the manager said I could have gotten them anywhere and refused to take it back. It was bought with the other items I was returning. I had to insist and go round and round with this manager of the lingerie department about calling the Newport Beach store and confirming it was purchased only days ago at the Newport Beach store by the person who purchased it, but it took arguing with her for almost 20 minutes for her to do that. In the meantime she was rude, hostile and discourtious. No custmor service. This woman isn't fit to deal with public. I also called the other store in Newport Beach and got the manager of the dejpartment the item was purchased at and she also confirmed that it was purchased there by one of my family members and they had the charge record of it. I wasn't trying to get cash back. All I wanted was a credit that would be used. at their store which would put the same money spent orignially back to them. The manager at the SD store finally acknowledged reluctantly that I could return them. She did not apologize at all for the inconvience and her rude and nasty behavior.
But at a store like Neiman's I shouldn't have to be treated badly and rudely and basically called a liar. I reported this manager's awful behavior to her manager and have yet to get a call back.
I encourage everyone to go to Nordstroms or Bloomingdales, which have the same merchandise, and they have awesome customer service and really care about their customers.