National Car Rental
3280 N Harbor Dr, San Diego, CA 92101
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I enjoy the experience with National mostly because of the time saved in renting a car and getting underway while other people are still waiting in line at other rental agencies. I upgraded and dropped off the car at another site without any problems or extra fees. We were treated like a royalty at both sites.
I arrived at about 8 PM on Tuesday, January 17 at the Rental Car Facility at San Diego Airport with a National Car Rental reservation. I am an Executive Club member but usually pick a car from the Emerald Aisle to get a reasonable size car (e.g., Nissan Altima) instead of a big car or SUV. On this occasion, the Emerald Aisle was empty but there was one Nissan Altima in the Executive Aisle; clearly I grabbed it and left for my hotel. The check-out was quick and easy, as is usually the case with National. The next morning, I "discovered" that the car was brand new. It had 5 miles on it when I left airport rental facility. When I turned it in, it had 43 miles on it. The man who checked me in was as pleasant and helpful as he could be. Among other things, because the gas tank still said full, he did not add a gasoline charge. The final bill was within 4 cents of the estimate in my reservation e-mail. It is hard to imagine a more pleasant car rental experience. I will certainly continue to rent from National at San Diego Airport in the future.
I rent from National about 120+ days a year and have been an Emerald member for almost 10 years. They have always provided superlative service and make it easy to pick-up your rental. Now, if the hotels and airlines can make their service match, traveling would be a breeze!
I love the efficiency I experienced in this car rental process! Went straight to the rental site, didn't have to sign/initial 40 lines on a form, was sent straight to pick from a huge selection of really nice mid-sized cars (no Hugos!) including Dodge Chargers! Drove the car to the exit, checked out and was out of there in literally 5 minutes. When we dropped it off, I opened my door and a man handed me my receipt and said, "Have a great day!" Best car rental experience I've ever had.
National usually has a good selection of cars for the Emerald Club, including small SUVs, mini-vans, sedans, and most recently pickups (love that). Cars are like new, but it helps to check it out before driving off. Little things like windows that need cleaning can drive me crazy. The people are always friendly and helpful.
This was my first experience using National. I did not know how to use the Emerald Club. The person at the rental aisle just pointed to 2 cars and said, "Pick one". The car had a rattle in the vent or radio speaker that was annoying. The handle in the front door had black grease in it and I had to put a kleenex in the well so I didn't have a sticky hand each time I opened and closed the door. I was not impressed with the car and it was supposedly an upgrade.