In mybook® Car Collection (edit)

Added to your car collection.
Removed from mybook!

We took this business out of your car collection.

Lexus San Diego

(4 Reviews)

4970 Kearny Mesa Rd, San Diego, CA 92111

(888) 632-5276

CLOSED NOW
Today: 11:00 am - 5:00 pm
Tomorrow: 9:00 am - 7:00 pm
6
YEARS
IN BUSINESS
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Add to mybook

This listing has been
added to mybook.

This listing has been
removed from mybook.

Sponsored Links

Visit our dealership to experience the difference of Penske Pure Price.

Business Description
Lexus Kearny Mesa is an automobile dealership. It offers a range of Lexus models that includes IS 250, IS 350, ES 350 and LS 600. The dealership also provides pre-owned cars of a variety of makes that includes Mazda, Ford, Mercedes-Benz, BMW, Subaru, Jaguar, Toyota, Nissan, Acura, Cadillac and Volvo. Lexus Kearny Mesa is part of the Penske Automotive Group, which operates more than 300 automobile dealerships worldwide. The group is listed on the New York Stock Exchange. Lexus Kearny Mesa is located in San Diego.
BBB Rating
A+
BBB Rating and Accreditation information may be delayed up to a week.
BBB Accredited businesses follow the BBB Code of Business Practices and pay a fee for accreditation review and monitoring. Accreditation is not a BBB endorsement or evaluation of the business’ product quality or competency in performing services.

BBB Rating and Accreditation information may be delayed up to a week.
Hours

Regular Hours

Extra Phones

Fax: (858) 279-7312

Brands
Lexus
Payment method
all major credit cards
Neighborhoods
Kearny Mesa, Eastern San Diego
Categories
New Car Dealers, Automobile Parts & Supplies, Used Car Dealers, Auto Repair & Service, Automobile Inspection Stations & Services, Automobile Body Repairing & Painting, Automobile Accessories

Coupons

No deals available. Claim this business to add deals.
Claim this business

Reviews

Hi there!
Rate this business!
First-classBetter than mostAbout what I expectedNot the worst...Disappointing
Click to Rate
Share Review

Like this review? Share it on your social network to get the word out!

Scott B.

06/29/2016

Overall
Expertise
Professionalism

Took my car in for air bag recall but it need the motor and transmission mounts also. Told the to go ahead. In doing the repair, they had to change the oil filter, but never rechecked or refilled the oil after changing the filter. I found out about a week later when I took it in for an oil change. The dealer looked into it and charged me for a filter, but no oil. They admitted the error and said they are sorry!!! Really, the old wasn't register on the dip stick and could have ruined my car engine. Poor mechanics and poor service managers for doing nothing about it. If you change the oil filter, draining some oil, you need to check it and add as needed. They didn't. Poor quality service, I will never go there again for anything.



Avoid there service department.

ChefSandy

05/12/2012

Provided by Citysearch - 
Overall
Bought a new car from Bob Zepeda

Review was for Bob Zepeda, haggle free pricing and was pretty much pain free purchase. Services here are just expensive.

StillStunned

05/13/2010

Provided by Citysearch - 
Overall
Complete Fraudulent Experience

If I could rate this business with a half star I would only because it holds the name Lexus. I took my 2003 RX300 in for regular service on May 3rd. I happen to take very good care of my vehicle and have only had to replace tires and brakes over the past 7 years. I was the second person to drop off my car that morning and the invoice claimed it would be ready by 10:00AM. I'm a patient person, so I waited until 2:00PM to inquire on its status. Once the service person was tracked down, I was told the car was finished, however, they were waiting for the ""inspection report."" When he called me back, he said my vehicle was in need of a new transmission gasket pan and right side axle seal due to leaking transmission fluid. I was given a quote of $580.

Already knowing that many dealerships are pricey with their estimates, I chose not to have the items replaced. When I picked up my vehicle, I was presented with a colorful packet of the service done and their ""pass/fail"" findings. Color photographs were even provided of the under carriage of some random Lexus car showing the transmission gasket pan and axle seal.

I called another auto service business closer to my home and asked for an estimate for the described work recommended by Lexus Kearny Mesa. They said they could get me original Lexus parts and quoted me $403. Needless to say, I was elated at the prospect of saving $177.

I dropped off my vehicle at the auto shop Friday, May 7th. Within 30 minutes, I received a call from their office manager. I held my breath as I prepared for the worse. He told me, ""There is absolutely nothing wrong with your car."" There is a light layer of dust on the pan gasket and axle seal, but no leak or damage. I was stunned by this news. When I went in to pick up my vehicle, it was still raised up on the floor hoist. Steve wanted to show me exactly what Lexus was referring to. I saw it with my own eyes! It also provided the answer to why I never saw any fluid on my garage floor.

I expressed my complete shock and utter disgust over almost being taken for $580 by Lexus Kearny Mesa. I was thrilled and grateful to know there were still honest, hard working, ethical businesses still around! Had I taken my vehicle into the second business for the regular service, I also would have saved an additional $100.

I am so stunned, disappointed and sickened by what almost happened to me. I worked hard to obtain my Lexus, which I love. $580 may be a drop in the bucket to some, but hard working people should be able to expect honest, dependable service. I do not appreciate being taken advantage of, as I'm sure you don't either.

Oh, and if you live close to Ramona, I wholeheartedly suggest RAE Automotive Service Company Inc. at 415 9th Street. They are my heroes!

godliness

02/24/2009

Provided by Citysearch - 
Overall
Poor referral service

I was referred to United Stereo who damaged the body my car during installation and also the alarm installed did not work and caused more damage so I had to repir the damage and remove the alarm as it cannot be compatible with my alarm. I was referref by this dealer to irreputable United Stereo in Vickers St!!!

Sponsored Links
We just redesigned yp.com! Do you like it?
× Not a Fan

× Thank You!

Feedback