Kearny Mesa Toyota A Unitedauto Dealership
San Diego, CA 92111
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They promised me a car on delivery Sept 7th for $24, 000 on the phone. When I got there, the games began:
Why do you allow your sales force to destroy your brand? I spoke with "Troy" on the phone at Kearny Mesa Toyota in San Diego, CA. He quoted a price for Prius, I repeated his price, he confirmed it and asked me to come in immediately to leave a down payment. I did. I arrived within 15 minutes. Then, they made me sit in the sales area for 20-plus minutes. While I was there, I called other dealerships and got quotes.
Finally, a salesman comes out and gives me the routine that "Troy," they very same Troy who just asked me to rush over, is at lunch. He does the fake phone call to Troy and then the fake "let me check with my manager." The kicker was, nearly 25 minutes after waiting, the bait-and-switch guy gives me the price and it is $949 more than quoted by "Troy."
Do you think Troy doesn't know the sticker price? Do you think $949 sounds different on the phone than in the sales room? The sales manager, all the while, stood behind but watched the interaction, ready for the fake intervention.
We've all seen this tactic again and again. The worst part is you disrespected my time by dragging me out on
something you promised on the phone, but never intended. Why would you think anyone would want to get into a financial transaction that begins and ends with a lie? It totally destroys the Toyota brand and my question to you, Toyota of Kearney Mesa is: Is it worth $949 to you to treat me this badly? It isn't to me. I left and will never return.
Stay as far away from this dealership as you possibly can.
The sales staff at Kearny Mesa Toyota has very poor customer service skills. My father went in to their dealership through a promotion that they were running, but also to look at their Toyota Sequoias, which my aunt had been eyeing to buy for some time. Their promotion was deceptive, their sales staff were not helpful, and my father was treated horribly.
Luckily my father was able to find a friendlier and more honest GMC dealer, and my aunt is now the proud owner of a brand new Yukon XL.