Jim's Auto Upholstery
7902 Armour St, San Diego, CA 92111
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They gave me a written estimate for a convertible top replacement. About an hour after they had the car, they called me and asked what price I had been quoted! When I told Brenda, she stated that could not be correct and they would not do the work for that price.
It was classic bait and switch, they figured they had the car, my day was shot and I would agree to pay more but I said no, if they could not honor the estimate I would come back and get my car. They had started removing the old top and since I was taking the car they would do nothing to put it back together! I was glad I got out of there with most of my old top.
They denied the written estimate, they told me I was kinda dumb and that they would never quote that price, etc., etc.
Looks to me to be total scam.
Based on a recommendation, I tried to do business with them but after dealing with Brenda I couldn't bring myself to do it. She was down right NASTY before they even started the work. After looking at reviews I noticed I wasn't the only one with that experience. 2 stars to be fair because I didn't use them. but customer service is a zero! Do yourself a favor, look somewhere else...
07/04/2011Provided by Citysearch -
Recommended by the Ford dealer and a friend as the best; their standards must be much lower than mine because these guys left my car dirty inside and the headliner doesn't match (color or material) the sun visors. Everything these guys do is on scratch paper; no computer in the office.
1) 08 Escape needed new headliner; falling apart after 3 years
a. called for appt on a Tues;
b. told to bring car on Fri morning between 7&8am
c. arrived 7am; stood in office for 10 min; another person pulled in and they were helped first
d. finally Gary looked at my car and said it would be done by noon
e. around 10am got a call from Gary the material for my car was on back order and they couldn
I've taken my Jeep here a couple of times, and quite frankly they do excellent work. If you had a bad run in with them, then it must be something on YOUR end. These guys can do anything, and I learned about them through word of mouth. I'll always take my soft top Jeep to them, no one else in SD knows how to deal with canvas quite like these guys do-so I highly recommend them.
12/23/2010Provided by Citysearch -
DO NOT GO HERE!!! This place provided me with the most AWFUL experince I have had...E! V! E! R!! My mom went there because of the small amount of leak with my convertible. She told them of her suspicion on the leak coming from the two tiny hole on the driver side and she paid them to get a new top. Come the rain, the car leaks so badly now that it practically rains inside the car! My pants got SOAKED just driving back to Jim's when the rain cleared up a little (7min drive). I started to explain how the leak is so much WORSE now and what did the owner do? She started cutting me off before I had a chance to finish even my first sentence and actually said, ""I don't have to listen to you"" and ""I don't have to deal with this."" Wow, here I was thinking that businesses were supposed to let you finish a sentence even AFTER they take your money. Boy, was I wrong. Oh, they told us to come back on Monday so they can spray water on the car to see where the water is coming in because she told me (while cutting me off) that the leak problem is the rubber sealing and cones that go over the clasp for the convertible. I TRIED to tell her that they should have told my mom BEFORE they took her money and gave her a new convertible top that the problem with the leak is NOT the top then we could have spent the money on the actual problem. I couldn't get this sentence out either because she just kept cutting me off saying, ""I don't have to deal with this."" She should really get out of the business of 'dealing' with people if she doesn't want people coming in expecting to be heard even after she's taken their money. Please please pay heed to the other reviews as well as mine and spare yourself the time and money and refrain from going anywhere near this business. It is very obvious from reading mine and other reviews that this business is simply dishonest and run by an indecent human being. By the way, when I told the owner that I felt they had taken advatange of us she actually SCOFFED.
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7902 Armour St
San Diego, CA 92111
Jim's Auto Upholstery
Category: Furniture Reupholstery
Neighborhood: Kearny Mesa
Horrible, horrible, horrible. Do not go here for you car needs. Please do yourself a favor never go here. Bad customer service. My wife and I were told by Brenda to get the @#$* out when we questioned the work. She did not want to deal with the issue. She was just flailing her arms saying PAY ME, PAY ME.
Did not do the work they promised. Did not call me to let me know what they were doing instead of what we arranged. We were to have the leather on my BMW seat put on another frame. They said it would fit. Never called to tell me. Just threw in the replacement seat and the seat belt doesn't even work. Now we have to remove the whole seat again to change the seat belts. Shoddy work and nasty people. Go to someone who takes pride in there work and stands behind it! I think there are still some shops out there like that.
I called around for prices for my Mustang top and the price that I was given was very good. I was able to bring my car in the next morning and it was done by lunch time. Plus it came with a warranty. They were very fast and friendly. I will tell all of my friends. GREAT JOB !!
12/06/2009Provided by Citysearch -
I went into Jims and thought that I had to get a whole new top for my car. And Brenda came out and said that I could just replace the plastic window and she gave me a price. Plus they were able to do it then and in 2 hours. They have very good customer service and would recommed them to everyone.