Jim's Auto Upholstery
7902 Armour St, San Diego, CA 92111
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They gave me a written estimate for a convertible top replacement. About an hour after they had the car, they called me and asked what price I had been quoted! When I told Brenda, she stated that could not be correct and they would not do the work for that price.
It was classic bait and switch, they figured they had the car, my day was shot and I would agree to pay more but I said no, if they could not honor the estimate I would come back and get my car. They had started removing the old top and since I was taking the car they would do nothing to put it back together! I was glad I got out of there with most of my old top.
They denied the written estimate, they told me I was kinda dumb and that they would never quote that price, etc., etc.
Looks to me to be total scam.
Based on a recommendation, I tried to do business with them but after dealing with Brenda I couldn't bring myself to do it. She was down right NASTY before they even started the work. After looking at reviews I noticed I wasn't the only one with that experience. 2 stars to be fair because I didn't use them. but customer service is a zero! Do yourself a favor, look somewhere else...
I've taken my Jeep here a couple of times, and quite frankly they do excellent work. If you had a bad run in with them, then it must be something on YOUR end. These guys can do anything, and I learned about them through word of mouth. I'll always take my soft top Jeep to them, no one else in SD knows how to deal with canvas quite like these guys do-so I highly recommend them.
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7902 Armour St
San Diego, CA 92111
Jim's Auto Upholstery
Category: Furniture Reupholstery
Neighborhood: Kearny Mesa
Horrible, horrible, horrible. Do not go here for you car needs. Please do yourself a favor never go here. Bad customer service. My wife and I were told by Brenda to get the @#$* out when we questioned the work. She did not want to deal with the issue. She was just flailing her arms saying PAY ME, PAY ME.
Did not do the work they promised. Did not call me to let me know what they were doing instead of what we arranged. We were to have the leather on my BMW seat put on another frame. They said it would fit. Never called to tell me. Just threw in the replacement seat and the seat belt doesn't even work. Now we have to remove the whole seat again to change the seat belts. Shoddy work and nasty people. Go to someone who takes pride in there work and stands behind it! I think there are still some shops out there like that.
I called around for prices for my Mustang top and the price that I was given was very good. I was able to bring my car in the next morning and it was done by lunch time. Plus it came with a warranty. They were very fast and friendly. I will tell all of my friends. GREAT JOB !!