3851 El Cajon Blvd, San Diego, CA 92105
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I have rented from Enterprise before and it was Great!!! I just rented a car from El Cajon Blvd and I spoke with Richard over the phone and in person and he was AWESOME. I had the worst experience and customer service with the manager named Alisia A.K.A Allie. I have never seen the worst customer service in my life. She was inconsiderate and did not explain that you need references and I was told I could use my prepaid debit card. She told me she will not accept it and she had a major attitude problem and helped other customers before me. Just because of her I will not be back. She also gave me a car with bad windshield wipers so I had to pull over on the freeway. The car also had a oil change and oil filter service light that came on. I just had a overall bad experience. Take my word and don't go here because she has bad customer service.
There was not much of a selection for a small compact car on my last visit (only 2 and 1 of them was black and I hate black cars) but other than that I had no complaints. Always excellent staff at this location, very courteous, professional and very friendly. They pick me up and drive me home so I am very happy with that. Excellent customer service! This is by far my favorite place to rent a car and I rent here once a month. Just for the record, I have had better choices on my other visits to them so it does depend on what has been rented out already.
Enterprise is the only car rental service I use. That's because they have consistently met and exceeded my expectations, even when I had a problem (flat tire) they delivered a higher category replacement car on a Sunday and insisted I use it to drive home to San Diego.