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We moved cross country and first needed local movers to put our stuff in storage. Coastal Moving was a very good experience compared to when we moved in. I wish we would have known about them then.
The move went smooth and the packing materials they had were cheaper than the boxes we had bought at home depot. We could have just left it all to the movers for packing, but I think it saves time having things labeled before.
Great value, and wish they did cross country moves. It was quite pricey hiring a van lines.
I hope that anyone considering this company as a mover reads this review. If you are, DON'T USE COASTAL MOVING AT 858-397-5586.
First, They were supposed to arrive between 8 and 9 am. They didn't call until almost 9am to say that they were on their way. They had to stop to get fuel. They did not arrive until 9:40 am and started at 10 am. A solid hour after they should have started. Shouldn't getting fuel have been considered when they told me they would be there between 8 and 9? Ryan even called to confirm that the day before that they would be there between 8 and 9.
Second, we had other people to help in the move. We were only moving 2 1/2 blocks away. I originally hired Coastal Moving to move just the heavier items. I was told it would be a 3 hour minimum. Out of the 33 items I wanted them to move, they only moved 20 and took 3 hours to load and 2 1/2 to unload. They charged me for 5 hours instead of 5 1/2 because they had left their tools and my husband had to run to the other house to get them. The reason they only moved 20 items is because the people helping us move the smaller stuff were tired of waiting around for them and they moved the other 33 items. They didn't even have to move boxes - not one box. One of the items they moved was a hutch and they left the shelves for the hutch at the other house. My husband moved them.
I called Ryan and asked for an hour back as there was no way I should have been charged for five hours as it shouldn't have taken that long. They did estimate 5 hours and Ryan's response was wow they estimated five and it took five. Isn't it better to exceed expectations? I certainly think so. I even told the guys when they got there that the other people were rocking and rolling and it shouldn't take them that long. I honestly expected that it would be closer to the three hour minimum and in my mind figured on four at the most. A dresser that I had asked to be moved to another room at our new house was never moved. Ryan said he would not was give me an hour back because the work had already been done. In retrospect, I guess I should have called my bank and told them not to pay.
The guys were nice enough to help the organ mover because he was not equipped to move the organ he was hired to move, but even with that it should have not taken more than 4 hours. I honestly think they just took their time because they didn't want a 3 hour job.
I've had professional movers before and those movers hustled and didn't damage or break anything. They definitely didn't leave their tools or part of the items they were asked to move.
Bottom line: Coastal Moving was LATE and they were SLOW. Ryan does not have a customer service bone in his body. He was not pleasant to talk to and certainly did not care that is crew took their time. I have already told a lot of people how bad the experience was and I will continue to tell every body I know.
had them move me it was the worst movers I have ever had!!! They lost stuff in a local move and denied losing some of my stuff. Also they were very slow and NOT careful ran into walls and hit lights on the celiling luckily they didn't break any of the lights or ceiling fans.
Your drivers blocked my driveway and refused to move the moving truck. The driver was completely rude telling me he did not have to move. He and his co workers laughed and told me that they were not going to move at all. I had called my friend a high up SD police official to see if I had a complaint. I did and he told me to call the local police dispatch and when that happened the drivers must have heard me talking to the police dispatcher because soon after they moved back quickly. I would never use a company that was so disrespectful of the neighbors. You companies employees action speak for the company. Your driver was completely disrespectful to me and my wife. A full written apology from the driver will be the only way this review gets removed. I have pictures to prove this review is valid.
These guys were the worst people in general i have come in contact with. They showed up 2 hours late and then told me to understand why they were late. Scratched my walls, tore up my carpet and even scrached my 55'' TV screen. I have not heard from them since they moved me and my family. Ive tried to call about 4 times. DO NOT HIRE THESE GUYS!
Make sure you do the following before you hire any mover. We made the mistake of going on a recommendation and not checking the yelp reviews first and we didn't follow these steps.
FOLLOW THESE STEPS!!!!!!!
1. Get an estimate in writing
2. Make sure the mover does a site visit first, before giving you a quote
3. Ask the mover to provide you with 3 references of people they have moved in the past 3 months. Call those people and ask them how the mover performed, ask if they had any surprises, would they recommended that mover to their family or re-hire them?
4. Ask them what they do when problems arises, how do they handle them. Truck breaks down, or it starts to take more time than first anticipated
5. Proof of insurance, listing you as certificate holder.
The problem we ran into was when the guys showed up.
My wife spoke with the manger on the phone and explained that we would be moving from an apartment in Vista, to another apartment in Vista (8 minutes down the street). The only question he asked, was what is the square footage? My wife answered 1,100. To his reply, oh it should only take two movers and one truck, a three hour minimum and $30 for workman's comp insurance.
The day of the move, yes there is a 4 hour window, not sure if this is standard, but what the heck. 12-4pm. Okay, well 4pm rolls around, and the movers showed up, oh yea they just finished another move (apparently it was a big one) now they were here to move us out of a 3 bed room apartment. After they looked around, they mentioned to my wife that they would be here until 3 am, unless she requested 2 more movers and a truck. So what we originally calculated to be $350-$450 in total ended up total costing us more than +$700!!!!!!!! Oh yea and we had two guys that were tired and already worked a full day. Of course they needed help, and those two guys did a lot of work and were very pleasant. Some good workers, unfortunately the manager did not have a sense of compassion. Told my wife, "that's the way it is".....
Worst service I've ever had!!! NEVER use this company. They are incompetent, lack customer service, have no business ethics, and try to swindle you out of your money. After trying to contact management to discuss the issues I had with a staff member during my move, I was "transferred" to mgmt who was the same guy I originally spoke to, who then proceeded to hang up on me when I asked for a refund for the services they over charged me for. And that is only part of the battle I had with them. You are better off picking up some random ppl off the street to move your things...I bet they would treat you better!!!
We moved with Coastal Moving San Diego. No problems to speak of, and the final price was more than fair. Having had bad experiences in the past with other companies, I'm super thrilled to receive the level of care and attention Coastal's movers provided. Call you again if we need help. Thanks! Jess
I would tell him not to trust her boyfriend or his friends with your stuff. These movers showed 100x more care than my bf did last time we moved. I am happy with Joe and Juan. They got the move done in less than the time I expected. It's nice to know there are still good services.
I have moved countless times and have never seen or experienced such an easy move. It was done so professionally and the workers were so friendly and hard-working. Their prices were better than any estimate I had gotten and it took so much work off of my hands to have Coastal Moving move me. I recommend this moving company to anyone.
Phone: (619) 326-0266
Address: 501 W Broadway Ste A, San Diego, CA 92101
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