Brian's Jumper Service
4220 51st St Apt 16, San Diego, CA 92115
|Mon - Sun:|
Phone: (619) 283-0224
Inflatable jumper rentals. We deliver throughout San Diego County.
I was going to rent from them,I called a few times and they were nice and polite so I put in my order. It was on a Friday, I called back about 10 mins later to see about changing it to oney son liked better and this time they where very rude, shot with answers and unhelpful with my questions. So rude that after I for off the phone I decided to start looking for a new company. I found one I liked better with same prices and even gave military discount. So I called back and got VM and left a message that I wanted to cancel and to call me back Monday to confirm they got my message. I also text them that I wanted to cancel. Two weeks went by and I didn't hear anything. So this past Thursday I called to reconfirm they cancelled my order and they said they did. Saturday morning comes and at 7 am someone from their company is banging on my door and ringing like crazy. I answer thinking it's the new company I hired and was consfused as with both I had my order set up for 10 am and was like why are u here so early hang on let me get my husband.wgen we get back downstairs the guy is gone. I'm still thinking it is the new company I hired so I call asking him why they we're here so early and why they left. He assured me it wasn't them (he sounded half asleep himself) and when they came at 10 it was def not the same person so that is how I figured out it was someone from Brian's jumpers that showed up at my door at 7 am. I almost feel they did it in purpose to be spiteful as I start earlier we never had anything scheduled for anything before 10 am delivery As I am a disabled vet with terrable insomnia. Horrible company. Penguinsup is way better and same price plus they give you the military discount.
The bouncy house was beautiful (big castle), but it deflated THREE times (I will post pic) while 20 children were playing in it. All the parents run, we lift the plastic while others launched in to check for kids. A child can die suffocated that way. My husband called. The owner explained we should have called him when the THREE facts happened. I am flabbergasted: call while...? Please! No where in the contract it is written to call in case of deflation. BTW, hile you are afraid your child or a friend's child can be in danger or after when they are all screaming, the least think one think is to call Brian. I said my peace. None of my 30+ guests will ever rent from Brian's jumper. It this review gets deleted, it will be on yelp, Groupon if Brian's advertise there and outside my kids and my friend's kids schools. *of course no money back.
Pretty much everyone in my neighborhood uses Brian's Jumpers. They have
good prices and great service. Juan is super awesome to work with.
They set up quickly and pick up quickly as well. My son's birthday was
a blast. I ordered a very large combo jumper and they made it work
perfectly in my yard. Because of their super service I am using them
for my work place children's holiday party. 5+ stars!
04/04/2012Provided by Citysearch -
HANDS DOWN THE MOST UNPROFESSIONAL AND UNETHICAL JUMPER SERVICE EVER ENCOUNTERED! DO NOT RENT FROM THESE GUYS...
They knowingly setup a jumper in an unpermitted location and accepted $200. They were called back to pick-up jumper within an 90-minutes of set-up. When we asked to reschedule the jumper for another date the operator ""Juan"" told us that they would not honor the $200 fee paid to them and another $200 would be required. Our family tried working something out with these guys in good faith, but they refused to make good on what they were paid for. They have no interest in making the customer happy.
Unfortunately, we're in the process of filing a small claims court case so that another family doesn't have to experiences what we went through this weekend (3/31/12).
This is NOT a business you want to hire for your special events!!