Absolutely worst service ever! Hospital bed was authorized by Dr and Health Ins, and ordered from Apria. I explained need for urgency. 38 days later, after several phone conversations with Apria, and assurances that it would be provided, they STILL have not delivered the bed! Every time I call, I get a new rep, who has to start at the beginning, get basic info all over again, and again verify the authorization documentation. Then they either promise delivery again, or say they can't figure out why the bed hasn't yet been provided and they'll have to check with "the back office" and get back to me (which they don't). Incredible!
Originally I went for a tour and the staff so very kind and understanding that I went with them. They explained everything to me in a way that was informative and comforting. I really appreciate all that they have done for me. Angel Garcia took care of so many details that I barely even wanted to think about. He was sincere and an all around nice guy who new his stuff. He had all the answers I needed. If you need home health care and hospice service, this is the right place.
if there was anything less than a one star rating i would rate it the lowest. this agency first of all pays off SNF facilities and doctor clinics that are also in violation of HIPAA rules, and just to prove one example, Cynthia from Las Villas de Carlsbad? enought said...this agency is a violating agency but they are good at covering their crimes. not for long
I have hade very good dealings with apria when I call for supplys and gall to have my oxygen serviced the are allways profecinal and helpful very good coustermer service
Think twice before doing business here.Worked for agency for 15 years as a caregiver and also even referred a client that has been with this agency for over 8 years.Employees are not treated respectfully and either not paid on time, less than minimum wage or a live in shift of $125 or less for 24 hours of labor (this is common and I did it).
WORSE CUSTOMER SERVICE ..... This company overcharges. and employees not trained at all.... if you have a choice don't use them!!!!!!!!!!!!!
They do what they say they are going to do, and they do a lot! I worked with their point man, Eric and his team and they were on it like funk on a skunk. My mom became ill and I was alone until Meridian showed up and helped me out BIG TIME.After my mom's ordeal they even took the time to refund me monies I was due.Great outfit to work with and thank you guys VERY MUCH for your much needed help.Don Risher
When we finally got a Dr.'s referral for physical therapy for my mother-in-law, I was afraid it was too late. She was lethargic, uninterested in life, and had fallen several times. Not only did she get a physical therapist, but she also got a nurse who checked on her weekly and other services. Within two weeks of the physical therapy, it was as if my mother-in-law had gone back in time 10 years. For month's, years even, Mom wouldn't leave the house. She had no interest in her great grandchild and was angry at anyone who asked her to do anything, including joining us for dinner. I really thought it was the beginning of the end and tried to prepare my husband for his mother's passing.After a few months of therapy, Mom is going to parties and going out to eat. This holiday, she was back to being the life of the party when we took her to her niece's house.The PT taught the caregivers how to show Mom the exercises and gave them a pamphlet with pictures and a schedule to check off which exercises she did. Not only has my mother-in-law's life been extended, but, more importantly, her quality of life is something that makes her want to get up in the morning and enjoy this season of her life.I thank People First for giving us back a woman who is the family matriarch and a woman who loves life. The care they give is priceless.