Had a muzzle pinned and welded. They gave me an estimated time of 2 weeks. They took a month. That wasn't too bad because I understand it was an estimate and they may have been busy. First they tell me it will be done end of day two weeks ago 26th. I give them a whole extra day 27th, drive 2 hours to pick it up and its not done. Then they tell me it will be done 3 days later which would be a Friday 29th. I call Friday and they say it will be shipped that day. I call Tuesday the 2nd for tracking, not shipped. Said it will ship out that day the 2nd. Call Again today the 5th,a week later and they still haven't shipped. Owner says "What do you want me to do?" I spent a decent amount of money there before and wanted to let him know of the issue so he could correct it so it doesn't happen to any other customers. Was not asking for a discount or anything like that. I thought I was doing him a favor. Did not like the attitude he gave me and will not being going there anymore. BEWARE!
I ordered a holster from them a while back, and there was a slight issue with the order. I wrote an email to complain, and I didn't ever hear back from them. I'm not sure what type of company won't even issue an apology when they make a mistake, but they have lost my business. Any company that can't apologize for a simple issue clearly has issues. Do not do business with them.
These guys are THE BEST. I had a problem with some of their ammo and took it back minus 60-70 rounds. Right away they offered to replace the ammo or refund my money. No hassle at all. They gave me back a full bag of ammo and threw in a T-shirt. They even thanked ME for letting them make it right. They've earned my business!
Nice selection of guns and great customer service!
I had a less than acceptable experience with this company. I ordered a magazine and was notified weeks later that is was on "backorder". That would have been nice to know before I gave my credit card information. Turns out that backorder means they don't plan on making the product until they get several orders...that also would have been good to know before I waited three months for the product to arrive. when I finally got the order cancelled they were very short with me and no apology was ever given. I will not be doing business with them again.
Over a year ago I purchased a magazine for an old Astra pistol from Triple K. The magazine was not manufactured correctly and the ammunition would not feed into the gun's chamber. I returned the defective magazine to Triple K and when I got it back the problem had been made worse by their attempted fix. I have emailed them about this several times, but have not gotten a response. I am stuck with a defective magazine and I am out $50. Buyer beware when dealing with them. This site won't let me give them less than a one star rating, otherwise there would be no stars.
A little mix up on my order, but was resolved quickly and easily. I would highly recommend this vendor for future parts.