ZERO stars. I have been a customer there for about 8 years. NO customer loyalty. Put in a very large check, it clears the next day and I try to make airline reservations, nope. Call Chase to raise debit card limit, nope. Why not? Just because, no real answer except they want to make sure the check has "really" cleared. But all the money is available to withdraw, just not on the ATM card. I talk to the manager who tells me to call the number again, apparently he can't call himself for me and he can't figure it out either. I call again, same answer, "try again tomorrow". But the money IS available right? "right", So why can't I use my ATM card now? "it's just the system", what system? "the computer system", you can't make any decisions yourselves? "no". And there you go....switching to HomeStreet bank, MUCH better service.
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Good customer service, friendly and professional
Lovely experience that was given
Great location to get some cash when your in SAn Diego. Parking and meters avail. ATMs are easily accessible.
Always conscientious and helpful. They take the time to really find out what you need and the easiest and fastest way to get it done
Awesome folks looking out for the men and women who support us. Thanks for over 20+ years of service
This bank was minutes walk from my home. I had my account open for few months had always positive balance,, no return check - no trouble at all. I had set-up my automatic payment for car insurance and some other payments. Without any notification UB closed my account because of my poor credit score and at this time I had about $300 in bank. My automatic payments were returned. By time that I learned it, my insurance was canceled and info was sent to DMV. When I tried to get my money back, I had to return to bank multiple times. Reality was worse when a nightmare!
the bank will report to chexytems will be on there 5 years I did do any thing but close came back had all this money what bad this I was will chae for six month then chae close my accont do what sbank had reported to chexsystems that is sad I can get account for 5 years due to usbank I would think before open a account there
I miss not banking there anymore. The staff was incredible. There was never a long wait and the surroundings were beautiful. It was in the heart of the office district. I was always treated with respect, courtesy and a feeling that I was a valued client. When I return to San Diego I will also return to this bank.