First time renting out an rv for our yearly campland Labor Day camping and it was a disaster. First when we got to our campsite Friday night, air conditioning wasn't working, it was just blowing warm air so all of my family including my kids suffered and they were crying, we weren't able to sleep and it was already too late to even call so we had to deal with it. It took several tries before we finally got hold of the electrician to fix the AC. Then we had more problems after that, the bath tub wasn't draining at all, and before the end of that saturday we found out that the water from kitchen sink flows back to bath tub (we stopped using the bathroom because we were Africa of flooding the whole trailer) and the whole place stinks because of that, electric outlets weren't working. I tried to call and left messages to the company and the number outside the trailer but no one returned the call. I paid a lot to get comfortable during this camp but this is what I got from this company. My husband had to figure out a way to drain the water out because the whole trailer stinks. I called and talked to someone but the only thing they could give me is a 50 dollar discount on the cleaning fee because we didn't clean he barbecue grill and $50 charge instead of $100 for we accidentally broke the kitchen table. But they didn't give me a refund or a discount for all the other major trouble we've experienced while we were using their trailer. I suggest for all future RV renters not to use this company because it seems like they don't care for as long as they were already paid in full. It's hard to get hold of them. There's a lot more company who offers RV rentals, do check reviews and make sure to ask if there's someone on call on weekends and holidays that will answer to any call and emergencies.