Do not trust the shipping/receiving window provided following an online purchase. After 13 days without receiving any notice of delay, nor the package, I contacted the company requesting a tracking number. The company literally made a label that day and shipped it the following day. Without my inquiry I don't know when they would have got around to shipping the order. If you are not forced to use the company, as I was, I would not recommend it. Again, please do not trust their word regarding shipping dates.
From Business: Whether you operate a coffee shop or cart, deli, restaurant, catering company or any other food service operation, one phone call to us and we can provide for all…
Thus far their quality of work for what they claimed to be capable of is non-existent. Scheduling with Jonathan is impossible and they want you to work around their schedules. They are over priced and most of the results I've seen are terrible, streaky, over-damp carpets.
Racist company. They will hire people of color who are graphic designers. Horrible.
I love the service I receive when I need anything done for my uniforms. They tailor everything and give me a price I can be satisfied with. Thanks Carl
Poor customer service -- and apparently no guarantee on products sold.My company ordered 3-4x ARC radio headsets costing several hundread dollars. All malfunctioned within 4 months of use. We returned them for repair/refund. We never recieved an acknowledgement from ACE. I even personally visited their warehouse in June 2012 to inquire about them and was informed they were sent back to manufacturer for replacement. But no one ever followed up; no replacement nor refund ever recieved.We avoid them now.On a humorous side: one of their sales reps actually called me, recently, to inquire about taking a tour of our company facilities for future business. I declined, of course, explaining that our company has slightly higher standards regarding our own product warranties/customer service, than exhibited by his (ACE). . . and, that we are using another source for our equipment/uniform needs.Ace has a good inventory, and therefore fills a niche in the local market in which there are few other sources for security/work uniforms and equipment. But, it seems to be operated like a "mom and pop" store; you get what they offer on the spot -- no more, and sometimes less.