565 BroadwayChula Vista, CA 91910
Well, I had an experience with my dryer...it wasn't heating up when trying to dry clothes. I called in for a repair appointment and first available was 7/27/17 8a-12p; of course I took it. So that was approximately a week and a half after it stopped working. The tech who came out was apparantly new (0577668). He found an open thermistor and thermal fuse....installed new. Said it's all fixed and left after a bit of confusion. So, I did a load of wash and put it in the dryer; when the done alarm sounded I opened the dryer and found the clothes still wet....still NO HEAT. Called Sears again and told them what had happened. They tried to get the tech and see if he could come back out. In the mean time the rep said if he couldn't get back out to fix, the next available appointment wouldn't be until 8/1/17 8A-12P...I took it . The tech never did come back, so had to wait 'til the 1st almost another full week. The 1st comes and a new tech showed up and replaced a burned out igniter and voila it worked. This time the tech let me feel the heat to make sure it was working. I didn't get a receipt this time so can't give his id to say what a good job he did and in very little time. So for the first tech he gets a no star to a 1 star and the second tech gets a five star review.
I bought my refrigerator in 2012 from Sears Outlet for my new house. It's a nice Westinghouse side-by-side bottom freezer and I love the drawers and shelving inside. It fits so very nicely in my kitchen under my cabinet. And then last year it started to leak water on the floor. I found that out because my cat Fred likes to drink the water when it leaks. Go figure! Silly cat. Anyway, I called Sears Appliance Repair to come out and give me an estimate. It was for quite a bit of money to repair a small broken fixture and my husband said 'I'll just defrost the fridge when it ices over. We'll be fine.' That was in September 2015. Fast forward to February 2016 and the water is now leaking on both sides of the fridge. My husband says 'Call the repairman. We'll pay for the repair rather than a new fridge.' So I did AND we got a 25% coupon on repairs so the quite a bit of money that it was before now became so much more do-able and my refrigerator is fixed. Poor Fred! No more water to lick!
Called in for a repair on a handle of my refrigerator and they send out a maintenance person who does not do repairs. Ok, so go ahead and do the maintenance check and repair? Nope, did the maintenance and had to call in for repair. Nice guy and he even gave the part # and referenced all the right things. Next day comes the repair guy who immediately says "I didn't bring any parts and I will have to order a handle". Really? so we have to do another appointment? If I hadn't said that it would have been 2 weeks. I also mentioned I ordered repair the first time and felt that this was a waste of man-power, gas and time to both the customer and the techs. He made a call and had a handled delivered while he went to another call. Handle came, repair came back later in the day and did the repair. They need to hire better staff to cover dispatching. Heck I need a job but too qualified but I bet I would be great.
Had scheduled a preventative maintenance check up for my Kenmore clothes washer - the first appointment person was very late and exceedingly quick - the quickest I've ever seen - so much so that I called and asked what exactly constituted a preventative maintenance check up - well it took her longer to read the list than he took to do it - she did try to excuse saying some reps are very quick- but rescheduled and 2nd appointment was very thorough and rep was every knowledgeable, helpful, polite etc etc..Also it took a bit of calling to finally get an operator- Rosalina I think -who knew what I was even talking about with preventative maintenance check up vs repair services.
I needed to replace the spout on the water dispenser on a 15 year old kenmore fridge. A tiny plastic piece but of course these things are built to force the use of a professional. Once I realized the entire hose that winds down through the door and then back through the bottom of the fridge had to be replaced I called for help. The service technician was just great and had it fixed in no time. I would definitely call them again. The $300+ is pretty crazy though and that's the only reason for 4 ⭐️S not 5.
Scheduled a repair for my refrigerator's ice maker ( not making ice). Eddie the technician was very professional and thorough, explaining what went wrong as he was doing the repair, leaving me very informed. Best of all, it took less than 30 minutes to repair the problem. Now if Sears can narrow the window (4 hours) for the tech's arrival, it would be superb.
I'm very frustrated with my Kenmre Elite Refrigirator. It has been repaired for at least 5 times since June. This last repair person was a bit sarcastic in that when I was trying to explain the problem, and receiving the attitude that he knew it all, yuk! When I buy another appliance, Never at Sears! I might end up with another LEMON
Technician corrected squealing sound of dryer when in drying motion Took him 35 mins top in my homeWish my bill was itemize w the $79 which goes towards bill Instead bill started with $150 plus parts $24 I was expecting a lower bill than $177When I questioned my bill by phone An outsource person explained but I'm more confused (?)
It's rather expensive, but when you're in the middle of a project crush and suddenly your washer breaks, it was a blessing to be able to call a number, get it scheduled for 2 days later, the guy shows up on time, fixes it and gets out of your hair and you're done, no hassles.
MIKE is the BEST! What else can you say about perfection? He arrives on time, fixes whatever has gone wrong with the rider-mower, and even does a "test drive" while mowing a few lines of weeds. Mike is GREAT! Thank you for being there. Sylvia Bramante Chula Vista, CA.