They quoted me 75$ on the phone the price doubles when they came to my home to $155 I decided to just get the carpets done and not waste more time finding another company. This seems to be a common scam of theirs. They saturated my carpet with chemicals it was wet for 3 days and has horrible chemical mildew wet towel smell. I can not be in the room or home without having every window and door open -with fans on. It's made me have a headache become extremely nauseous. The carpet was cleaned on sat August 8th from 8am-9am it is now August 17th I'm having to replace all my carpeting the installer said the carpet is STILL WET under my dresser. CHEM DRY is supposed to use 80% less water be dry 1-3 hours whatever they did ruined my carpet created mold possibly (paying for testing on cArpet for court thru mold testing lab) horrible odor n made the carpet look as if it has water damage according to new carpet installer. On top of all this the owner refuses to refund my money he's extremely aggressive on the phone. He lied to me many times. I spoke w the same gentleman all week who said he would send his son over and called himself the owner. After I started asking for a refund n him to fix the carpet he started telling me he wasn't owner when I pressed for the owners name he finally told me Gary I said well I thought that was your name he lied and said "there's two Gary's" there is not two Gary's there's one Gary who answers the phone and is perpetuating fraud on many unhappy customers check online reviews out- they've had many problems in the last months. When I brought this to his attention he told me "I fired those employees they are gone" but yet he told my mom that employees worked there 17yrs. I can tell he uses this lie to others because on yelp another lady attributes bad reviews to "lazy employees" do not believe the lies. This is father son company- something has gone wrong and they are obviously not fixing it or taking credit for it the customer reviews prove this. They are continuing to ruin people's carpets and it is not right!! I had to pay 1000$ for new carpet I believe he should pay for this or half. Instead he refuses to even refund me my original $155 lies and is evading the situation - never ever use this company. Also their tech was extremely rude and insulting when I complained worst customer service I have EVER EXPERIENCED Horrible! These guys should be out of business I will never again use a company without checking reviews .
Ruined my carpets, don't use them. Won't stand by their work. Owner is unprofessional and hostile.
Tried to charge me twice the coupon price. Left my carpets soaking wet. I had to use towels to sop up the water. Do not use these guys.
Surf City Chem Dry did a great job for us. Very polite and proffessional. Got all of the stains out, reasonably priced, and my carpets dried in an hour! I would highly recommend them.
I hired this guy, Dave, because he gave me a great rate for such a small place (I have a very small apartment under 400sq ft- without the furniture removed it was even smaller of an area to clean)- They quoted me $85 and that included a 'special enzyme' that they were going to treat the pet stains with. First of all... they 'forgot' about the appointment all together!!! My boyfriend waited and waited, the appointment was for 9am and we had to end up calling THEM to remind them of it. They then showed up an additional 45min later.... Second of all, when he showed up he told me that he "never quoted me that price". THEN, after arguing and having to negotiate a new HIGHER price, I came home to find that 1) the pet stains and odors were STILL THERE and 2) The carpets (that took him a whole 8 min) were not even that clean to begin with. There were several stains and the odors were still there if not even more so.He ended up just arguing with me and when I called him back the next day to tell him that I was unhappy with the end result, he rushed me off the phone and said he would call back. Still waiting on that phone call as of now... I will post the rest of the outcome as it plays out and reveal if this service is worth referring in the end or not... As of now- NO WAY.
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.