Sears Auto Center
1178 El Camino Real, San Bruno, CA 94066
Specialties: Spark Plugs and other ignition service, Radiator Service and Repair, Diagnostics, Water Pump Service and Replacement, Engine Replacement, Oxygen Sensors Service and Repair, Transmission service, Valve Cover Gasket Service
I purchased a Groupon service voucher for my vehicle and made an appointment. When I got there they wouldn't honor the voucher and instead was given a more expensive service cost. So I go on their website and find a discount coupon and was told by the rep. I could use it at checkout. When I went to pickup my vehicle the manager Mike said he wouldn't honor the coupon and I should've never been told I could use it, with out explanations and in a very rude manner. I felt miss led and had to pay full price for services advertised for less.
I had Sears install a pair of struts on my BMW about a year ago and the mechanic told me I will soon need tie rod ends and a idler arm but I did not have another 2 hours to wait for parts and intallation , so I decided not to do it at that time, they did a great job on the struts.
I found the parts I needed online, 2 certified oem tie rod ends at $ 15.38 each, they list at $43.00 each and the Idler arm for $40.46 that list for $81.36 and bought everything I needed for the job paying a total of $ 71.72 instead of list price of $167.36
I woke up early on a Saturday to beat the crowd and arrived at Sears at 7:30 AM, stood in line for 20 minutes to find out Sears will not install my brand new oem parts that I purchesed, they told me I had to use there parts at the full list price.
Needless to say, I will not be returning to Sears for anymore automotive work
03/29/2009Provided by Citysearch -
won't ever go back there. i've put up with their slowness and hard sales pitch for a few years because of their warranty on the tires. and now they wont even honor it! they gave me the run around too many ways to count. forget it, i'll take my car to someone who understands customer service, and who i can TRUST!