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Wherever you bought it, we'll repair it.

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Business Description
Sears Home Services has over 6,000 expert technicians providing both product maintenance and repair solutions. Our technicians are industry trained, well-respected and will help keep your products running longer and working right in no time. We are America's #1 appliance services provider -wherever you bought it, we?ll repair it. 24/7 Customer Support. What to expect: Call before we arrive, Estimate before we begin work, 90 day satisfaction guarantee on parts and labor. We?re the largest appliance services provider in the country and we?re right around the corner! Plus, you will save 20% on all in-home repairs! Our expert technicians will process payment and any coupons or discounts at the time of service.
Hours

Regular Hours

Services/Products
Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.
Brands
3com, Ace, Acer, Addison, Admiral, Adobe, Adobeair, Agrifab, Air Quest, Aiwa, Amana, Ambassador, American Standard, Americana, Apple, Aprilaire, Arcoaire, Ariens, Armstrong, Asus, Ati, Averatec, Bard, Bosch, Bose, Briggs&Straton, Brother,Bryant, Caloric, Campblhsfld, Canon, Carrier, Casio, Cerwin Vega, Char-Broil, Cisnet, Coleman, Comfort, Companion, Compaq, Craftsman, Craftsman Pro, Creative Lab, Crosley, Day & Night, Dell, Delonghi, Delta, Denon, Dirt Devil, Dunkirk, Dynamic, Eager 1, Ecowater, Element, Ema, Emachines, Epson, Estate, Eureka, Euro-Pro, Fedders, Fiesta, Fisher, Fisher Paykel, Frigidaire, Fuji, Funai, Galaxy, Gateway, Ge, Ge Profile, Generac, Gibson, Glow, Goodman, Harmon Kardon, Health Rider, Heil-Quaker, Hitachi, Homelite, Honda, Horizon, Hotpoint, Hp, Husqvarna, Ibm, Ikea, Mage, Imperial, Infocus, Inglis, Intercity, Intl Cmf Prd, Janitrol, Janome, Jbl, Jenn-Air, Jensen, Jvc, Kawasaki, Kelvinator, Kenmore, Kenmore Elite, Kenmore Pro, Kitchenaid, Odak, Kohler, Lawnboy, Ennox, Lenovo, Lg, Lifestyler, Lifetime, Liquid Video, Lite-On, Luxaire, Mackissic, Magic Chef, Magicpak, Magnavox, Maker, Makita, Maytag, Mcculloch, Milwaukee, Mirus, Mitsubishi, Modern Maid, Msi, Murray, Nec, Nikon, Nordyne, Norge, Ohiosteel, Oneida Royal, Panasonic, Payne, Philips, Pioneer, Polaroid, Polk Audio, Portercable, Poulan, Proform, Quasar, Rca, Reebok, Reliance, Rexel, Rheem, Robins/Subaru, Roper, Royal, Royal Sover, Ruud, Sampo, Samsung, Sears, Sentry, Singer, Skil, Snapper, Snow
Payment method
master card, visa, amex, discover
Location
Tanforan Mall -San Bruno, CA.  Inside Sears, 2nd floor.
Neighborhood
Tanforan
Amenities
24/7 Customer Support - 90 day satisfaction guarantee on parts and labor
Languages
English, Spanish
Social Links
Categories
Major Appliance Refinishing & Repair, Tractor Repair & Service, Small Appliance Repair, Major Appliances, Appliance Installation, Electronic Equipment & Supplies-Repair & Service, Washers & Dryers Service & Repair, Small Appliances, Lawn Mowers, Television & Radio-Service & Repair, Dishwasher Repair & Service, Refrigerators & Freezers-Repair & Service, Range & Oven Repair, Lawn Mowers-Sharpening & Repairing, Exercising Equipment-Service & Repair, Major Appliance Parts
Other Information

Services: Sears Home Services is number one in appliance repair. We offer In-Home Repair & Maintenance Services for the following: Washers & Dryers, Refrigerators and Freezers, Cooking Appliances, Dishwashers, Microwaves, Riding Mowers, Snow Blowers and more! We also offer multiple solutions for all budgets, and service most brands regardless of where you bought it. Trust the Appliance Repair Experts at Sears. For expert repair services, Call 1-800-280-5986 for more information.

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Reviews

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Richard G.

05/12/2017

Overall
Selection

After more than 6 weeks my refrigerator is still not working.
The first technician came but didnt properly inspect the the appliance. Instead he ordered the wrong part. Then a second technician came and decided that he needed to order the right part to fix the refrigerator. He gave me his cell number to contact him once the part arrived. I have contacted and left several messages but he never returned my call. So I still cannot make ice or get cold water from the refrigerator door. Very upsetting:(((

Charles E.

10/23/2016

Overall
Service

On Wed, October 19, my refrigerator repair appt was scheduled between 8 AM and 12 noon. All morning I did not hear from the repairman, so I called Sears 3 times and asked them to send the repairman a message to contact me. The 3rd time I called was 11:30 AM, first they told me my repairman would be there between 11:45 AM and 1:45 PM, and I said I would need to reschedule because I had a 1:30 business (work-related) appt I had to be at... then asked to speak to a supervisor when the agent told me he could not reschedule me until I called back the next day. This was after I was told he could reschedule me the following morning... then he retracted his statement and said I need to cancel first then call back the next day for a new appt. The supervisor got on the phone and said he was on his way. Still I had not heard from him. I finally got an automated call at around 2:30 PM that he was on his way. By this time I had finished my business appt, so I returned home and he arrived around 3 PM. He was in such a rush when he was here. I needed to have the ice maker electronic part replaced, which fortunately he had one in his truck. He yanked out the frozen food and fixed it then threw the food back into the freezer. This repair, plus the replacement of a broken crisper drawer cost me almost $500! He tried to talk me out of the replacement drawer saying it was so expensive ($115 I think). I said I wanted a new one before the drawer caused the track to break too, then I would not have a drawer at all. He accommodated my request, but I have not yet had any confirmation as to when the replacement drawer would be sent, or if the order had been processed.

Ben P.

10/10/2016

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Service

The quality of this service is highly dependent on the actual tech who shows up for appointment. I've had good experience on a previous clothes dryer service visit, where the tech went above and beyond what might be expected for an $80 SC. I would give it 5 stars. On another occasion I had service done on a dishwasher. The tech analyzed and performed the needed repair, but when he replaced the undercounter DW he did a less than stellar job and it now rocks slightly in place. That was worth a 3-4 star rating. This latest call was for a non-functioning dryer. The tech was not particularly savvy with the appliance. He spent 45 minutes getting trouble-shooting advice from a call center, telling me at one point, "nothing's wrong with the dryer. You need to call an electrician to fix internal house wiring." Finally he figured out that the motor had blown - after I told him that his advice made no sense, and we plugged the appliance into an alternate receptacle. I was left to buy a new dryer for which he gave me a 10% off coupon. In retrospect maybe 2 stars is a little too generous.

Scott N.

09/20/2016

Overall
Service

Sears Service is a lousy bait and switch operation. My dryer was heating inconsistently so I called Sears to get it repaired. They charged me $80 to tell me that the ducting from the dryer to the outside needed cleaning/replacement. I asked the service guy to replace it and he said he couldn't because a different Sears Service group had to perform any duct work as ferom his perspective the duct venting wasn't part of the dryer!! I'll never use or recommend Sears Sercice.

Charles R.

09/17/2016

Overall
Service

Diagnosed the problem and completed the repair quickly. The problem is an invested duct which becomes blocked over time.

Sanjay C.

09/12/2016

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Service

Is there anything less than one star. It actually deserve far less than even one star. Technician came and apparently fixed the problem. Same problem started happening within 3 to 4 hours. Called back and was technician will arrive before 5 same day again. No sign. Called again. Technician will not come. Asked to call back next day for another appointment. Called to rate the first servicing experience. Operator kept on telling me, I have another appointment scheduled. Service is not complete yet.

Jed L.

07/06/2016

Overall
Service

Worst repair experience ever. I had to wait for 3 week for someone to come out - then another 2 weeks for the part to arrive - then another 2 weeks for the repair person to come back - which he never did because he had too many calls that day and didn't even bother to call us until after the repair window closed to call. The worst part was - even though it was THEIR fault for not being able to show up that day - I had to re-schedule the repair and WAIT ANOTHER 3 WEEKS. ( just to get a ice-maker fixed )

Leontine F.

05/21/2016

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Service

The Repair man was friendly, very pleasant & knowledgeable. He knows what he is doing. I like that.

Jacqueline S.

05/17/2016

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Service

I had Sears's Home Warranty on my Whirlpool Ref. All was needed was two shelves to be replaced and a light bulb. The technician spent more time in his truck than actual service for the refrig. He placed the order that comes directly to your home and I provided the 40w light bulb that I had to ask him to insert. The shelves came in a timely manner but 1 at a time. 2 trips to pick it up. On the bill there was a charge for loading food storage(never touched) & labor $100 and a diagnostic fee of $95(just to look for the refrig #). All less than 15min. Total $43l.08. I still had to insert the shelves myself. Lastly, the call center cannot connect you to the parts dept. they send them a message to call you which I haven't received yet. Don't know about getting the warranty in the future.

David P.

04/25/2016

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Service

We purchased our air conditioner from Sears 9 years ago and have had it fail every year for the past 9 years losing all its coolant each time. The installation and maintenance has been done each year by Sears directly but they refuse to admit this is a defective installation and should be replaced under the Lemon Law. Each year they come out and re-charge the coolant and state we can call them out to fix it. I am totally frustrated with the quality of this service and believe that Sears should make good on their product and service. We have paid thousands of dollars in maintenance contracts over these many years while Sears refuses to even admit or allow us to contract them to discuss the continuing failure. They hide behind their anonymity which is despicable for a company as well known as Sears is.

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