My wife contacted Pepe's when our truck broke down in Ontario CA. The insisted on taking our credit card info BEFORE towing and said they would arrive in 45 minutes to 1 hour. They then told her if she cancels they'll charge us $25 dollars. An hour and a half later they still did not show up nor call. I contacted them and was rudely advised by (Javana?) "Were busy, we have a lot of calls." She went on to say that our driver "was diverted to a more important Police Tow, and we might be able to get a tow in another 45 minutes or so....)I advised her they have broken our agreement, to cancel this call, and not to charge my card. We then called Hayes towing who took our request with no credit card in advance, showed up in 20 minutes and towed the truck to our destination at a lower cost.Shame on you Pepe's
Jose C saved the day!Five stars isn't enough! He went above and beyond any tow truck man I have ever dealt with(I've dealt with a lot)Not only did AAA give him the wrong address he was so patient and unbothered by the detour. Just a good experience over all-C
Do not recommend at all, if seeking employment, pass them by and take a part time job instead... Owner is horrible to deal with, trucks are less than desireable... If in a pinch, take a chance at your own risk
Oddly this is the third different name this towing location has used over the past 8 years or so. I imagine they switch names to avoid the negativity that inevitably follows sub-standard business practices, such as predatory towing, price-gouging and a blatant disregard for anything concerning truth or ethics. Change your name all you want, doesn't mean the people who've been screwed over by your company forgets who you are. $400 for a tow is ridiculous, and it's safe to say I'll remember it forever. If karma exists it can't come back to this towing company fast enough.
Beware of shark's...... Do your research before you call...
Absolute worst tow company in existence A loan shark is preferable to having your vehicle towed by this company
DO NOT USE THIS PLACE! ALDO TOLD ME HE DIDN'T CARE ABOUT ME, AND THAT I SHOULD GO SOMEWHERE ELSE!Called Armada today for a tow from MoVal to Riverside. They sent a broken truck. Could not tow. Said a 2nd truck and driver would be here in 10 mins. 40 mins later, I called. The guy told me it takes time for the guy to come back and get another truck, then return. They hav a yard here in MoVal I thought? What happened to a different driver and truck? Said another 10 mins. After another HOUR, I called back. The guy said it was a different dispatcher that told be all this This guys name is ALDO. Aldo has a bit of an attitude towards me. I told him that it seems that HE DOESN'T CARE, Aldo said to me: "THAT'S RIGHT, I DO NOT CARE, IN FACT I DON'T CARE IF YOU GET SOMEONE ELSE!!". I would have if I hadn't already paid. DO NOT USE THIS PLACE, THEY DO NOT CARE ABOUT YOUR BUSINESS!!!!
To all AAA MEMBERS, I would DEMAND of AAA to get another tow if California Towing comes out to you. My daughter and friend had a blow out on freeway. They sent Miguel, who didn't know how to change a tire. When my mechanic tried to tell him how to change the tire, he gave the phone to my daughters friend. When I finally arrived his attitude was horrible. His disrespected my daughter in front of me. He put the tow chains back on his truck and left us stranded on the freeway. Since they were the only AAA tow in the area, they refused to send another driver. My mechanic gave me the number for Armada Tow, an excellent company, and towed us off the freeway. I DO NOT RECOMMEND THIS COMPANY UNDERSTAND ANY CONDITION.
Good service they have the best tow manger in California .
Valuables may disappear if your vehicle is towed here. Our car was brought here after a being victim of a very traumatic and life-threatening accident.Many items were notably missing such as sensitive mail from the glove box, valuables, and personal belongings. Previously unopened boxes were also opened and emptied.Taking advantage of victims of tragic automobile accidents and letting injured victims come back to a totaled vehicle AND stolen items. Disgusting.A&G Company: What you put out in the universe tends to come back tenfold.PS - Stop filling out your own ratings. It's lame.