Only reason they are getting 1 star is because it won't let me give them 0I wanted a specific helmet with a quick release chin strap. I searched and finally found one with this feature on Chaparral's website (it was in the description and the picture). I ordered it. After a couple days, they called me to make sure it was ok to charge me $30 extra to ship to Hawaii. I was fine with the charge because I had been searching for this helmet. Upon getting the helmet, it did not have the quick release chin strap. I was very angry. I emailed them and they basically said that the description did not say that it had this feature. I sent them the link and a screenshot to the page on their website. They finally admitted that it was wrong on the website and that the picture was from a previous year. They offered me a $30 credit to keep the helmet but after dealing with them, I do not want it anymore. I am returning the helmet and will be out $60 because of shipping both ways. I will never buy from this place again.Updated:After trying to print off a shipping return label from their website, I received an error. I called customer service and the guy was very nice and said that he would refer it to the returns department and that they would email me the shipping label. I got any email saying that they could not do a shipping label because it was from Hawaii and offered to send me some junk quick release strap that looked incredibly uncomfortable. I declined and stated that I wanted to return it. I called customer service again after a couple hours with no response. They said that they would not pay for the shipping because nothing was physically damaged on the helmet. I disputed the charge with my credit card company and am awaiting a result on that. I told them this and they said that I could return the helmet but they would not pay the shipping. I would have been fine with this a week and a half ago before they made me so mad. DO YOURSELF A FAVOR AND NEVER BUY FROM THIS PLACE
12229 La Cadena DrColton, CA 92324
From Business: Import CYCLE SALVAGE & Repair was established in 1992. Since then we have grown into a World WIDE new and used motorcycle and ATV parts Distributor. Our parts sta…
Don’t ever buy anything online here. Slow shipping and it’s not free if under $100. Parts show in stock and I even called in to double check before placing an order. Next day, I called back and one of my items is out of stock since 6 days ago. They never provided me with tracking number. I have to called in, again, to get it. That’s not how you do business.Update: I literally have to called this place once a day for the last week, either to check if they had sent out my order or email me the tracking number. I even have to asked for a refund for the item that they didn’t have in stock and already paid for. If you ever place an order here, make sure to be on their rears for them to do their f****** job!
Chaparral sells OLD NEW TIRES. Old new tires are dangerous. I was sent a three year old tire. They lost a customer over a return shipping label. Customer service does a great job for the bean counters. Consider replacement after five years per manufacture, Chaparral knows this. I will probably not wear this tire out in two years.
Go somewhere else! Bought 2017 Polaris RZR and 2 months later took it to service for check engine light. They had it for 3 weeks and never called to update me. I had to call and they were never able to give me clear answer. Finally, I found out it was the dry belt. They blame me for damaging the part in tear and wear. Which is ridiculous after only two months. But also because when i first purchased it, the salesman and the closer told me it was covered bumper to bumper under the warranty for 6 months. They make promises they can't keep or straight out lie just to make the sale. Thru all this the service dept was very rude and not helpful at all.I ended up calling Polaris because of promises Chaparral made. Polaris only said that they back up whatever decision was made by Chaparral.Will never buy from them again. I will never buy Polaris again. Next time I'll stick to Can Am.Definitely buyer beware.
I've found that EDC always has what I need and their prices beat any other breaker house I've ever had to deal with. This guy isn't out to rip you off.
Bought some tires here one was defective had no problems exchanging it no hastle lowest prices thanks guys
I drove down to chaparral from Los Angeles during traffic hour. almost 2 hours on the road to get there and got there before they closed.... i had checked online before i left work to make sure i didnt take a drive for nothing. once i get to the tire department. they told me that they could not get me the tires because the warehouse had no lights... WTH??? no flashlights no nothing?? so the dude didnt make me feel like he wanted to make the sale. he probably just wanted to punch out and leave... i used to go out there and buy stuff from them all the time.... not anymore... they lost a $700+ sale just for 2 wheels and tires that evening. and i was planning on going back for the fronts.... no thanks ill take my business somewhere else....
Don't do business with, or waste your money with Chapparel!!! Unless, of course, you want to receive 4 year old tires for your bike while paying for new. Or you enjoy horrible customer service that tells you lies and then calls YOU a liar. I don't even know why they have a customer service department, because they flat out refuse to do anything except say they're sorry you disagree with them (that was Jennifer - the customer service "manager"). In over 30 years of riding I've never gotten a tire that was significantly older than the old worn out one I was replacing. They will rationalize it by saying the manufacturer says a tire has a shelf life of 5 (or 7 depending on who you talk to) years. Would you put a 7 year old tire on your bike? If you care about safety, performance, and tire life get your tires somewhere else! BTW - don't bother looking on their website for reviews, as they will only post 4 star or above.
I have not had a bad experience with these guys what so ever I will continue to shop here good prices and customer service in my opinion but everyone has the right to their own opinion so.....
Absolutely terrible customer service. I ordered four ATV tires on a Sunday, I called Monday to confirm the order and to see when they were going to ship. I was told they were shipping that day and that I would be getting an email with a tracking number. I never got a tracking number but on Wednesday of that same week I received two of the four tires that I ordered. I called again to see where the other two tires were at, and was told they shipped from two different warehouses and I would be getting them soon. I asked for a tracking number, and they told me they could not provide one, but I would be getting an email that evening with a tracking number.Thursday comes around, no tires show up, and no tracking number is emailed, but I did receive another email showing the other two tires as a separate and new order. I called again, to see where my tracking number was. I was told by a very rude employee that they didn't get a tracking number because they didn't ship from their California warehouse, and that basically I would get my tires when I get them. I called back to complain about the customer service and was greeted by another very rude employee that basically told me the same thing.After two rude employees, and no idea when my tires are going to arrive, I decided to send a complaint email about their service. The reply I received made the situation much worse. I was told that "I barely placed the order today, and I didn't receive a tracking number because I gave them a misspelled email address". They blamed me for giving them a bad email address, as the reason for no tracking number, but my conformation email for my order was sent minutes after my order, and I received it with no problem. I also called three times and they refused to give me a tracking number, so blaming me was very poor. They generated a separate order afterwards then said the order was placed that day. Then they gave me a tracking number for the two tires that were already delivered, like that somehow helps.This is absolutely the worst customer service I have ever seen. I wouldn't order from this half assed company again if they were the only ATV parts dealer in the country.