MJ Septic has the WORST customer service I have ever experienced. Their field employees are competent, but they won't ring your doorbell to let you know as they are coming or going (they do call the day prior...which is nice, but it's common courtesy to announce yourself upon arrival/departure). My main problem is with their office staff. The person 'Jennifer' who answers the phones is the very rude. Her un-professionalism is out of control. I just tried to cancel my service with MJ Septic and she kept sending me to a line that no one picked up and didn't allow for voicemail messages. I called twice with the same results, then when I tried a third time, she must have blocked my number or something because the call wouldn't go through. I simply wanted her to take a message -- you would think that would be nothing out of the normal. Very, very rude person. I remember talking to her previously about a problem I had with my septic tank and she was very condescending and arrogant. I asked her if someone could come out to help fix a line that got broken during a construction project and she basically scolded me about how the equipment shouldn't have gone over the pipes. I wasn't trying to have MJ Septic fix the problem for free or anything...I was simply trying to get them to come out to fix it. I have no idea how they stay in business with customer-facing employees that have such an attitude. Absolutely worst experience. I highly do NOT recommend this company. Additionally, they are very over-priced.
10443 Gulfdale St Ste 110San Antonio, TX 78216
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After using mj septic every service I’m getting charged for new stone diffuser, telling me my pump is about to go out when it was just replaced etc. My last contracted service company replaced diffusers maybe every other visit, sometimes just let me rinse it off in the sink and reuse it. They don’t do advance scheduling, just call when they’ll be in the area and if it doesn’t work you have to reschedule with them. Not impressed with service or attitudes, won’t be using them much longer.
I highly recommend this company. They are prompt, professional and knowledgeable. The technician explained everything to me and was very helpful. Great company.
I called them to schedule a clean out between our septic system and our home. They came out and quoted $350 to do the service so we scheduled it. First problem was they didn't show up on time. Tried calling several times with no response. They showed up later that day and they called me to tell me they didn't install what I hired them to. I asked why and he said he didn't know and would call me back later. I tried calling him again with no response. The following day, someone from the office called me and said I owed $175 for an inspection. I told her I didn't order an inspection but I needed to know why they didn't install the clean out. They would not release that information until I gave them $175 for the inspection I didn't order. I moved on and hired another company. Weeks later I found they reported me to bexar county public works for a faulty septic system. Very shady service here. Do not hire them.
Very responsive and reasonably priced. They were prompt and courteous. I would not use anyone else.
Excellent service. Reasonably priced. Quick response for out of routine maintenance service.
We have used Mj Septic for the last few times and have been happy. Nice people and quick to respond.
We were in a bind building a custom home due to a horrible contractor that we fired. MJ Septic came to our rescue as we were having a hard time finding someone to put in our septic system in ASAP. They put in the day he said he would, and it passed inspection with ease.All for an excellent price. I would definitely recommend MJ Septic. Thank you so much!!
MJ Septic is great! Owners live in TWP and business is located right behind Timberwood Park Elementary School.
Great job and better pricing than previous pumpers