we are a custom home builder. we submitted the contract to guild mortgage in February; and this is now the first of June with no end in sight !!! we have to call them to get updates after going weeks not hearing nothing. We finally got to the point we told the customer they will have to find a new builder or a new lender. we work with a lot of lenders, and this probably one of the worse. very disappointed to say the least
My experience was horrendous. Not only did this place overcharged the hell out of me, but when I got stuff back, pieces were missing and one of the pieces was still stained. I had to ask for two of my shirts and send back the dress that was still stained. Everything was late, too - including the things I didn’t send back. Four of the pieces were over a WEEK late and when I went to pick them up, they still hadn’t finished pressing them. And at the end of it all, I still paid $100 to get 10 pieces cleaned. Would absolutely NEVER recommend this place. The people are nice but everything else is terrible.
Major shout out to the Grove Mortgage team for all their hard work and making my first home purchase a great success. Thank you for all the reminder emails, phone calls, and being there in person to support me every step of the way.
I was a first-time homebuyer when I first contacted Terry at Grove Mortgage. I was scarred that a mortgage company was going to take advantage of the fact that I never bought a house before, but Terry took his time to talk me through each step of financing. He explained to me the different programs I could use and the pros and cons to each. I called him at 6:00pm on a Saturday night because I had a question about the appraisal process and he answered his phone and took his time to explain it to me! Even my realtor was shocked about how he was very transparent and updated everyone during the home buying process. Thank you Terry for answering all my questions, even the silly and repeated ones!!!
Dependable for all my business attire week after week. Great customer service - Love the personal touch they provide!
Norma the owner is great. She's super sweet and accomodating. I take all my suits, ties, and shirts to her and they come back immaculate. Been going to her for 11 years. Super customer service and great to have a neighborhood business instead of box store where your just a number. She'll remember your name each and every time, helps takes clothes out of car and into car. Where else does that happen?
I'm a supervisor for a janitorial company.I just aquired a cleaning account close by that laundromat. I have 10 maids working close by and wanted to start using that laundromat to wash our soiled linens and rags. The attendance was very rude and didn't help me. I took my soiled rags out of the washing machine because I didn't even know how to use their card system and took my business elsewhere. I now have about $22 worth of card credit money that I'm out of just because she's too busy entertaining her family and friends who clearly are just hanging out at her work. Don't wash there! I'll take my business elsewhere.
There should be an option to choose a negative number to stars for businesses like this. I took my husbands dress shirts to be dry cleaned. The first time they returned them to me with broken and missing buttons, they said they'd fix it. Next time more broken and missing buttons along with a completely damaged shirt and a tie with a stain that I still had to pay for. When I went back to get refunded for the damaged shirt, they told me I had to go to another location to get the refund. I show up at the 13622 NW Military Hwy location, only to be treated with no respect. The owner stood there and looked me straight in the face after looking at the shirt and said there was no damage, I'm attaching pictures so you can see for yourselves. He refused to provide me with a refund for the damage and was very rude. I should have listened to the review I read of this place and never have given them my business. I told the owner I was submitting a complaint to the Better Business Bureau and his response was that he was going to embarrass me. What kind of owner says that and acts that way.
The customer service of Linda and Brandie, in addition to the quality of the cleaning, is super. Both ladies are always friendly and helpful in helping the customers make the best cleaning choices for their items. Timely, great customer relations, great cleaning, "THE BEST".
TERRIBLE BUSINESS!! 1. ATTITUDES & CUSTOMER SERVICE. Rude! They almost scow at you when you come in, they don't greet you, there's sighing, mumbling, etc. Every time I've asked for alterations, it's a problem to do it, we don't do it like that, or the "No problem" followed by NOT accomplish anything stated.2. DRY CLEANING. Returned clean, however they used huge pins and poked holes in my silk shirt and my suit. 3. ALTERATIONSSo many mistakes on alterations! This place is very bad and expensive for what they barely do. This last trip I picked up pants that had a hole tore in it. They were asked to find a similar color match and sew in a patch. They did no clean up of the area and just sewed the patch in with fraying all around the edges. When I asked why they didn't clean it up and put in a proper stitch, I was told "How you going to do that?" multiple times. I explained that by trimming and folding the edges inward and applying a thick double stitch it would come out looking much like the seams that were already on the pants. Again told, "How you going to do that?" and "No one be able to do that." and other ridiculous statements. I explained that a seamstress would know and that I would be taking my business to a REAL seamstress!With so many options, this will be my last time at Youngs!!!