They must do contract wirj Lowes and Lowes conracted the company and schedules the apt. Tylers appmiance company knew they were nor going to be at my home the day lowes scheduled the appoinrment with me but never informed me. They had no regard for the fact that I was taking off work losing money and sitting there waiting for someone to show up that was never going to show up customer beware. This company has a one-star rating and there are plenty of other choices out there San Antonio. Do yourself a favor and call someone else.
San Antonio, TX 78233
From Business: Commercial Ice Makers, Refrigerated Business Equipment & Air Conditioning * 24-Hour Emergency Service, All major brands serviced Walk-in & Reach-In Coolers /Freezers, Cooks Line Refrigeration, Beverage Systems & more.
I've been using Schmidt Mechanical for a year and they seem pretty competent and honest. Their annual maintenance plan is a pretty good deal, $79 for two check-ups. Jose did my last A/C maintenance. He found a burnt-out capacitor and gave me several options for replacing it without being pushy. I told him I was thinking about replacing the whole system, and he gave me some information about that, too. He was very neat, polite, and respectful.
No stars.... NIGHTMARE!!! LG gave this company's name as a company that they work with, so my husband and I didn't even think to look at his reviews. Everything that prior comments said were true for us as well. Robert, who is the owner of this company, does not care one bit about anyone's time, but his own. He came out twice, both times extremely late, and did not call prior to showing up..... even though his office said he would call 20mins before and also said we would be the first appointment of the day. My husband took off twice to meet and STAY later than planned since the technician (Owner) was so late.... and then both times I had to take off work to relieve my husband, so that he could go back to work. I was charged $350 for labor, to install a part that was UNDER WARRANTY. Then when he was finished, there was still a screw left on the floor, but he said that came from his work truck. He left, and when I tried to drive away (to go back to work), he stopped me in the street and said he needed 5 more minutes. I let him back in and he came in with a screwdriver.... probably to put back the screw that was on the floor, but when I asked what the problem was now, he said he forgot to "turn" something on, and the refrigerator would not have cooled properly. Geez.... couldn't remember to do that prior to finishing up and pushing the refrigerator back in place??? I literally chewed this man out for 5 minutes telling him what a rip off his company and staff were and how much he is overcharging.... his only reply.... that he didn't force me to use him and I could have gone elsewhere. DO NOT USE THIS COMPANY!!!!!
The customer service rep and Eric, the technician, were both extremely helpful and professional. The issue was resolved quickly and Eric was great about explaining what the problem was and maintenance strategies moving forward. He also took a moment to make sure my son felt more comfortable having a “stranger” in the house. I would definitely use Schmidt mechanical again.
RUN FOR THE HILLS. Horrible. They scheduled an appointment for half my day. No show, no phone call. I cant wait to schedule them on another one of my jobs and not be there when they show up.
***DO NOT GO TO THIS STORE IT WOULD BE A WASTE OF YOUR MONEY! ***So, I don't even know where to start... I bought a washer, dryer, and fridge from this store. Of course when I purchased it, there was no issues. My fridge was brand new, and my washer and dryer that I purchased was used. During the time of purchase, Martin said that it was less than 30 days old! So, he offered me a years warranty which gave me piece of mind, so we went for it.... When he got here to install, everything was perfect (except for the part when he dropped it coming up my driveway off the dolly). Not even 2 months later my washer is only washing my clothes for a total of 7 minutes and is preset to go for almost 45 minutes... I would say that it wasn't working properly right??Well after months of calling, trying to use my 1 years warranty he promised. He finally answered, and said he would come out to try and fix it. Well, that took another couple of weeks! When he got here to fix it the first time, he left and said it was fixed. I put a load in as soon as he left and again with the 7 minutes. I called him back, and he came back and got the washer the same day. He took the washer to some guy who fixed it and he brought it back. Well we thought it was fixed... Not even two weeks later, its doing it again! Since then, I have been trying to see what we can do to resolve the situation. NOTHING! I have asked for the owner to call me ... NOTHING! Martin is EXTREMELY rude and does not care to hear out his customers nor does he even hide the fact that we are unimportant. He has sent several rude text messages, and has said several rude things over the phone. There customer service is not a priority CLEARLY! I would NOT waste my time with this company, please look else where as I am over$2,000 of wasted money! There is several furniture stores up and down 410, I would suggest trying your luck elsewhere
Great company! Got my ice maker working within a day, very pleased and would recomend this company, Spoke with a guy on the phone named Edward who was very helpful and kind with getting us scheduled and taken care of.
I would steer clear of this company. They were hired to do warranty work on my dryer and never showed up. Our appointment was between 8 and 12. At 12:38 my husband called and of course no answer. He called multiple times throughout the day and still nothing. Finally, at 3:30 I decided to call and this man answered the phone and had a million excuses as to why they were running behind. He guaranteed me they would be out shortly. Here we are at 5:30 and still no call and the phone just rings and rings. I called my warranty company and asked them to send out someone new. I have wasted an entire day and still don't have a repaired dryer. I don't know how this company is still open.
THEY SUCK THEY WERE SUPPOSE TO COME OUT AND FIX MY LG REFRIGERATOR NO CALL NO SHOW... THEY ARE THE WORST DON'T USE THEM!!!!!!! I WILL BE CALLING FIRST THING IN THE MORNING..... NO STARS.......
My home warranty sent them out to look at my a.c. the tech that came out was nice and found a hole in my duct and that I would need to have some one cut a giant hole in my attached closet to get to the duct before they can fix it. He took a picture and sent it to his boss which he stated it's due to rodents in my attack which is not true because my a.c. unit is in a closet not located in my attack and their are no signs of feces or rodents in their. So my claim got denied. I've had 2 private companies come out to give me quotes which both stated it was normal wear and tear and I do not need to cut a hole in my wall to get to it. First of all I don't like someone giving report to my warranty who wasn't even at my house and then lie about where my unit is located and what caused the damage knowing that rodent damage will not be covered.