UPDATED POSTING & CHANGE IN RATING:I revised my original rating of one star (based on my experience cited in the "Old Positing" below) to a five star for this location because management apparently pays attention to these reviews: (1) they cleaned house with new personnel and (2) training was apparently re-emphasized: The staff is extremely friendly at the window, orders are filled correctly; sauces are included, and the menu terminology confusion has been corrected. Great job top management in responding to your customers!_______________________________________________OLD POSTING:(1) This particular location on Wurzbach and IH-10 over the last 36 months has invariably filled our family orders incorrectly, and one time there was a huge puddle of pickle juice on top of one of our BBQ plate orders. (2) For breakfast, they always seem to forget hot sauce with the order. (3) One very frustrating issue is a lack of training for the window clerks. When ordering CHICKEN TENDERS as described on the drive-through menu, the fast food clerk ALWAYS refers to them as & STRIPS; this continuously frustrates our family, as well as a few of our friends who also dine there, for fear that our orders will once again be filled incorrectly. RETRAIN THE CLERKS OR CHANGE THE OUTSIDE MENU: ARE THEY CALLED STRIPS OR TENDERS?! Overall, this is surprisingly terrible customer service considering the long-time positive experience I have had with other locations. I recently noticed a change in personnel as of February 2011, so we'll see how things go. If it's not fixed, we're gone!
2751 SE Military DrSan Antonio, TX 78223
From Business: Based in Louisville, Kentucky, Texas Roadhouse opened its doors in 1993. With more than 450 locations in 49 states, Texas Roadhouse is famous for hand-cut steaks, made-from-scratch sides, fresh-baked bread, and its lively atmosphere. In 2015, the restaurant debuted on the American Customer Satisfaction Index (ACSI) as the …
If you like your hamburger buns stale and your french fries cold, this is the place for you. 2nd & last time I will ever come here. My first time I came here, I had problems with my burger so the manager gave me a card to get another burger at half price....which I took advantage of today.....w…
have had to send back more steaks here than at ALL the other steak houses in my life put together...best beer in town, just terrible food, no wonder it's closed down, sign removed, VACANT BUILDING
After a dismal dinner the night before we were hoping for a good burger and fries. What we got was the best burger we've ever had! After being seated right by the river our waitress Julie came out immediately and took our drink orders. While we looked over the menu we had our first round of …
Have used them for catering large company events with over 250 people spread out over two shifts. They have a number of things to pick from but the overall favorite is the Three Meat Plate, with potato salad, beans, bread, jalapenos, iced tea, and pies and cheesecake. We have had various celebration dinners, but our employees love them best of all. They love the taste of the food and they love how quickly they are served. I love their effeciency in serving, their courteousness, their willingness to meet our needs, and at this last event, the extra touches they made to make it the greatest catering event for our employees. Looking back, I can remember when looking for a caterer and seeing their name, I only thought they did hamburgers out on Austin Hwy. I took a chance went by, tasted the food, decided to use them, and our employees loved it so much I have kept using them and will continue to do so.
I'm in from LA and how can you be in Texas and not get some barbecue? The reviews I read on this chain elsewhere were mixed, but since it's right next door to my hotel, I tried it anyway. I got the rib plate with three sides. The first rib I had was absolutely great! Tender and wonderful and it put Los Angeles Bar-b-q to shame. The other ribs on the plate must have come from an earlier batch because they were dry and overcooked, and a little bacony tasting. Oh well. I still enjoyed that first rib, and would go back to give them another chance. The service was friendly and efficient, and the place clean and comfortable. The sides were good also. Give it a try if you're in the area, and be happy with good, but don't expect fantastic.
I went here for lunch.I had the Wallet Watcher's Special with brisket, pinto beans and green beans and it came with a drink. It was reasonably priced at $5.59.The service was excellent. The food was served very quickly.I liked the all you can eat serve yourself pinto beans. The brisket was average. The BBQ sauce was good and they kept a bottle on the table which is awesome!The green beans were ok but I wished they were more like Bill Miller's.The sweet tea was excellent.Pickles and onions were serve yourself. Nice. The decorations are pretty cool.Overall it was very good. I plan on going back.
This location never gets my order correct. I am always overcharged and has anyone noticed that the portions are uneven? My three sides were so small that they didn't even count as a full serving according to the USDA. Although this time my bun wasn't stale, my food portions were halved AND I was charged for a plate that came with three sides and only received two. (We had 2 plate orders.) Whats worse is that the young girl who was manager at the time seemed to care less.
Bill Millers has great food, but I'm somewhat disappointed with the quality of service at this location. I have lunch here or get a to-go orders here pretty often. I would say about 50% of the time, there is something wrong with my order. I'm not given extras that I've ordered or I've been given the wrong order all together. It's kind of annoying and I wish the service would match the taste of the food.
I'm a frequent visitor to Bill Miller's BBQ restaurants. I visited this location yesterday via the Drive Thru. I ordered a BBQ Poor Boy meal. I asked for lean beef and I received dry, old, and not tasty at all beef. It was bad enough that I could only eat half. I have had wonderful Bill Miller experiences, and I've other bad ones. This one just left me pretty disappointed. :-(
If you have never tried the steak that is cooked via sous-vide method, it is the best most tender tastiest and cooked to perfection (rare) yum. try the cheese board (not a lover of goat cheese) you can request for that one to be off the board. Great house made brews I'm a porter type of guy and they have a good one. The BBQ is really good.
I really don't know how the negative reviews appear here. I have been to Texas Roadhouse at least 25 times and never had bad service or bad steaks. I keep going back again and again and walk out after enjoying a great meal. Only problem I have is just eating too many peanuts.
Had lunch Here. We had a so-so server BUT on the upside the food came out nice and hot. I had the kings cheese steak sandwich and it was pretty good for the price. The fries were awesome. Good sandwich to splurge on your diet. It was worth it. I'll try it again and update soon.