Unprofessional, Additional Surprise Charges, Poor Customer Service, Borderline Scam!First of all 2 Stars is generous...the only reason Lone Star Carpet Care and Restoration received any stars is because of the guys that actually did the work. I purchased this Groupon for $100, and it was supposed to be good for a basic carpet cleaning...or so I thought. I was given a time frame to have the carpets cleaned between 1pm-5pm. My family and I had already moved out of the area, so we were trying to coordinate our cleaning with our trip back to San Antonio...At 8am I called Paul at LSCC, and got his voice mail. I then sent him a text to confirm the appointment and time frame. 1pm came around and I still had not had any response to the missed call, nor the text message, so I called again and even sent an email(Emails and Texts are the appropriate channels to reach Paul, per Paul and his voice mail message). Still no response...My wife then called Paul once around 2pm, it went to voice mail. She immediately called back and Paul answered. Before Paul abruptly hung up on her, he was very impatient and lacking compassion for her and was not listening to her concern. We were aware of the time frame, but were only trying to verify that our appointment was still set. You see, we had already moved and had a 2 hour drive to get to the house that appointment was set for. We were only looking for a simple confirmation, but instead were met with hostility and absolutely no customer service. Once they arrived to clean the carpet, I was informed that beyond paying an additional $40 charge for stairs, that I would have to pay a $20 gratuity, Disposal fee, taxes...bringing the total to $117. This was not even including the $100 Groupon I already paid for. The total for the whole transaction was $217. This amount did not include special attention areas...it was a basic carpet cleaning! Definitely feel dooped and taken...Would not recommend EVER...It is too bad Paul is unprofessional, because his workers were kind and got the job done.
I feel bad for the girls there...you get what you pay for quality wise when it comes to the cleaning. I've been coming for awhile and the person who cleans the clothes is very sometimesy when it comes to beaded/sequined items. I don't drive all the way over here just to be told my items were rej…
DO NOT EVER USE THIS CLEANERS!!!! They lost my husband's worn only once Cinch shirt on his first time going there. The staff gives you every excuse in the book as to where it could possibly be, with different time frames as to when to expect they find it, IF they find it. I mean their whole job …
I cannot tell you how many times in 4 yrs of they provided poor results but was for convenience and price inherently lulled into staying with them until they finally delivered me two bags of crappy wrinkled shirts and ruined one that was to have been spot cleaned and 'set' the stains into the s…
This is the worst place I have ever done business. They ruined several articles of clothing and I have been waiting since the first of September for them to do something. I have left a minimum of 15 messages for their customer service person to call me - she still has not bothered to do so. I…
POOR SERVICE to say the least!!! My uniforms were dropped off on a Saturday and should have been ready on the Monday, but with much disappointment I arrived after 1700 hours just to be informed that my uniform pants smelled bad due to a dirty washer. Not only did they fail to contact me, but my uniform shirts were also unfinished. The lady handed over my shirts which had inconsistent creases on each shoulder patch. I was told they couldn't crease them. I refused to take my uniforms home due to the lack of quality service, and asked that it be corrected. I don't understand how you can allow your washers to become so filthy that the laundry you're responsible for cleaning becomes dirty. Perhaps they should clean and disinfect the washers frequently. Not to mention my uniforms were brand new and have never been washed prior to dropping them off. I wouldn't recommend this cleaner to anyone!!!
This company & it's employes offer great customer service. I called STEAM MASTER CLEANING and received same day service. I moved to SA into a rental property and the carpets were still dirty with stains from the last tenant. I would ask for Bryan Davenport as your technician because right away he knew what treatment to use for each stain. As far as the carpets, they felt new again and I'm very pleased with the service I received for a great price. Also I want to add that not only do they work on carpets but Bryan was able to restore my sofa that I had in storage and made it look and smell like new. I'm very happy the service I received and thank you Bryan for doing an excellent job!
Jacob did an amazing job cleaning our sofa and love seat this morning.Thank you!!I had never used Steam Master Cleaning until today and I am so thankful that I did. I appreciate the fact that they call before getting to your home and when they get there the van and equiptment are in perfect condition and clean. Also, the emplyee is sharply dressed, professional and friendly.Another thing is that he didn't try to push me to buy all the "extras." He explained everything to me, I knew what I wanted and that is what I got. I will highly recommend Jacob and this company to everyone I know.
I HIGHLY RECOMMEND AMAZING CARPET CARE! AS A MOTHER OF 4 BOY'S YOU CAN IMAGINE THE MESS THEY LEAVE & STAINS ON MY COUCHES & CARPET. THANKFULLY ME & MY FAMILY CAN DEPEND ON JEREMY TO GIVING US A PIECE OF MIND KNOWING HIS WORK IS DONE RIGHT & 100% BETTER, WITH PRICES THAT ARE REASONABLE & HIS CUSTOMER SERVICE IS VERY PROFESSIONAL. ONCE AGAIN THANK YOU JEREMY FOR ALL THESE YEAR'S OF YOUR WOUNDERFUL WORK. MAY GOD CONTINUE TO BLESS YOU WITH MANY MORE CUSTOMER'S :)
They were very attentive to all the spots that concerned us, and ensured we were satisfied with the level of cleanliness. I was very happy with the communication throughout the process. I was given a confirmation email on time and date, plus a call about 2 hours before our appointment. They were done early and so I was able to get them to the house sooner which was great. Definitely will used them again and will recommend them to others.
AWESOME JOB! IT WAS FAST AND PROFESSIONAL! THEY REMOVED HARD STAINS! Honey let me tell you it was nice! Aside from fast friendly service it was little to no work we had 2 large rooms and a hall done and it smelled so great when it was done! I will definitely be using them again! We didn't have to move our couches far. just rearranged since we have a two story! Great service for a great price plus we had a coupon!
Norma the owner is great. She's super sweet and accomodating. I take all my suits, ties, and shirts to her and they come back immaculate. Been going to her for 11 years. Super customer service and great to have a neighborhood business instead of box store where your just a number. She'll remember your name each and every time, helps takes clothes out of car and into car. Where else does that happen?
I have been having my clothes cleaned at Comet Cleaners for over 12 years. It has always been a pleasant experience. Megan Zacharias is always so professional, and meets you with big, warm smile. The employees know me by name and that makes it very personal. I wish many more years of success to this great business.
Chris did an amazing job! He was able to remove stains others had not been able to. He also was able to remove pet stains and smells from my loveseat! Throughout the cleaning process, I was informed about what was being done to my cushions, their treatment and return. I'm extremely pleased to have found them!!!
Mistakes happen, and when it comes to owning a carpet or rug, mistakes usually mean stains. The plush softness of carpet and rugs comes with a price: the time and care required to clean them. Cleaning your carpet or rugs can require some extra work and special techniques that differ from typical hardwood or tile floors. In some cases, you may even need to hire a professional to get the best results.
For minor stains or routine cleaning, it's possible to effectively treat a carpet or rug yourself. If a thorough vacuuming doesn't get rid of dirt in certain areas, here's how to tackle them on your own.
A number of liquids can stain carpet or rug materials, including wine, coffee, nail polish, or blood, to name a few. Depending on what caused the stain, the carpet or rug's material, and how long it's been there, you may need to use different techniques or cleaning supplies to get rid of it. In general, though, keep the following ground rules in mind for stain removal:
- Apply a cleaning solvent directly on the stain, if needed, and allow it to soak in for a few seconds.
- Use a damp cloth to blot the spot. Don't scrub or apply too much pressure, as this might only further embed the stain into the carpet or rug.
- Rinse the cloth and continue blotting until the stain is removed.
Take these steps to remove a stain as soon as possible to prevent drying.
Some stains may come out with little more than water or a mild soap. More serious stains may require a solvent to make removal easier. The best solvent to use depends on what caused the stain.
-Water-soluble stains: These include berries, cola, food dye, jelly, mud, washable ink, or wet paint. Mix a solution of 1/4-teaspoon nonbleach detergent (or white vinegar) with 32 ounces of water.
-Dark water-soluble stains: Chocolate, coffee, mustard, tea, wine, and bodily fluids often stain much more readily than other water-soluble materials and need a different solvent. Use 1 tablespoon of ammonia mixed in 1 cup of water first. If this doesn't work, try combining one part chlorine bleach with five parts water. These solvents may remove color from certain fabrics like wool, so check with the manufacturer for the best cleaning method.
-Oils and waxes: This would include glue, gum, nail polish, and cigarette residue. The best way to clean each of these varies - some may need to be simply scraped off or, if possible, frozen to make it brittle and then chipped away. Most glue can be dissolved and removed using a solvent like rubbing alcohol. Nail polish may also be dissolved using rubbing alcohol or with nail polish remover containing acetone.
Why You Should Hire a Carpet Cleaner Service
Unfortunately, some stains may prove difficult to remove using household products. In any case, vacuuming and spot cleaning may not be enough to get your carpet or rug looking like new again. That's why many homeowners opt to hire a professional carpet cleaning service on a regular basis, around once every 12 to 18 months.
When it comes to heavy-duty carpet cleaning, you have many options to pick from. The two most common methods for cleaning carpets are steam cleaning and dry cleaning.
Steam Cleaning Carpets
Steam cleaning is a common method for professional carpet cleaning, but the name is somewhat misleading. Steam-cleaning services use machines that utilize hot (but not boiling) water in combination with a vacuum. The water is heated inside the machine and sometimes mixed with detergent before being sprayed directly onto the carpet. At the same time, a vacuum sucks up the water almost immediately after hitting the fabric. The hot water extracts far more dirt and stains than would be possible by hand.
Cleaning machines using hot water extraction can be purchased or rented for home use, but they aren't always as powerful as what professional cleaning services use. Improperly drying the carpet may also cause bacteria or mold growth. Professional cleaners also employ a number of other methods to pre-treat the carpet and ensure adequate drying. For these reasons, professional carpet cleaning may be preferable to do-it-yourself methods.
Carpets or rugs can also be thoroughly cleaned using a dry-cleaning method. As the name suggests, there is much less water involved in dry cleaning, which means the carpet can be ready to use in less time. Using powerful solvents to break down dirt and stains, dry cleaning puts less physical stress on the carpet, and thus might be better in the long run. However, dry cleaning is usually more expensive than hot-water cleaning services. In addition, the chemicals used to dry clean carpets might irritate pets, people with sensitive skin, or anyone sensitive to strong odors.
What to Ask a Professional Service
Before choosing a professional carpet cleaning service, make sure you will be getting what you paid for by asking the right questions and doing your homework.
Decide Which Method to Use
Again, there are pros and cons involved in using a hot-water-based cleaning service or dry cleaning. Take into consideration not only cost, but how long the process will take from start to finish, including drying time. Also take note of the material your carpet is made from, and consult the manufacturer if possible to learn about the best ways to clean it. If you or your family is sensitive to any chemicals, be sure to keep this in mind and ask about what chemicals are used.
Research Online or in Person
You can find reviews of most professional carpet-cleaning services online, as well as information about a company's specific process, the chemicals used, and cost. It's also wise to ask friends and family members about services they've used in the past to get a recommendation. Don't always go with the service offering the lowest price, or hire a service who advertises door-to-door or over the phone, unless you have done thorough research on them.
Ask About Employees and Services Offered
Carpet cleaning services will be entering your home, potentially while you aren't there, so you want to feel comfortable with the business you trust with this responsibility. Ask if the company conducts background checks on employees, as well as if they are insured in your state. Without liability insurance, a mistake that results in damage to your home or furniture may be your responsibility to pay for.
Getting a Quote
If you've found a carpet-cleaning service you can trust, ask to get a quote. This may involve specifying exactly what services you would like performed, as well as the size of your home's carpeted area. Make sure you understand exactly what is included in a quoted price. Some businesses may charge extra to move furniture, clean stairs, or use special treatment methods. It's also common for businesses to sell customers on products and services they don't need. Don't hesitate to ask questions if any detail about the quote is unclear.
Choosing a Carpet Cleaner
If you instead want to rent or buy a carpet-cleaning machine to use yourself, you have many options to pick from.
Since heavy-duty carpet cleaning isn't a frequent activity for most homeowners, many choose to simply rent one of these machines. Of course, renting is usually much cheaper than owning a machine or hiring a service, which is the biggest advantage in this situation. But not all rental units perform equally, and some might require extra drying time or the use of special solvents that will cost more. There's also the time and effort that goes into carpet cleaning - renting a unit means you must also move furniture yourself and pay close attention to ensure you're operating the unit correctly. Making a mistake could mean damaging your carpet or the unit itself. Also, improperly drying carpet could allow harmful bacteria and mold to grow. Before renting a carpet cleaner, make sure you're up for the task at hand.
Owning Your Own
Homeowners can purchase carpet cleaners ranging from compact units to full-size industrial-strength machines. Besides price, take note of the features of a unit and compare them to what you most need from a carpet cleaner. Some models specialize in removing allergens from pet hair, while others may work better on tough stains, for example. Another key consideration: Make sure you have room for it. Some carpet cleaners can be bulky and require ample storage space.
Other features you may want to look for in a cleaning unit include:
- Attachments: Some models include special attachments that work on upholstery, stairs, bare floors, or small spaces.
- Brushes: Some units may not use a brush to agitate the carpet, while others might use a stationary one or multiple actuating brushes.
- Hose length: Bigger machines can be hard to maneuver around a room. Having a detachable hose of considerable length can make it easier to clean open spaces as well as more cramped areas.
Make the right choice in carpet cleaners by considering all the options available to you and how they fit into your needs and budget.