If I could give negative stars I would! I received another harassing call from these people yesterday demanding I give them every check and every penny I get from the insurance company weather they did the work or not.. I gave them them the money agreed upon. Half when materials arrived and half the day they put the roof on in February of this year. I had to chase them down to pay them in the first place as they never picked up the first and second payment. Everything should have been final then. I got another call in April from my insurance about a claim. This company opened it back up and disputed an amount with the insurance company. None of this made sense as it sounded like work they did not even do. The insurance company gave me another check which covered the amount intended for roofing and for the interior damage. The roofing is all they did. The interior was for me to take care of the interior. They demanded the full amounts of all the checks I get regardless of weather they did the work. I feel violated and even raped for them to treat me in such a manner. I have papers that say Balance is paid. I keep getting harassing calls for paperwork and money that is none of their business or their money. Nothing is owed here but an apology, which I will never get. I want my life back and their harassment and threats of putting a lein on my house to go away along with them. I will be making a sheriff's report for harassment and threats and getting legal together to file charges on them. I have a full list! This company isn't approved by the BBB. They don't even know who they are!
These guys are excellent! after the flooding in Detroit, they drove all the way from Texas to help out. They were at my house when they said they were going to be, did an excellent job of cleaning up the sewage that flooded our basement, and their quote was accurate with no surprises. I highly r…
I had an AC leak and my ceiling came crashing down on a Saturday. After making a few calls I called up Servpro of Braun Station and they were out within an hour to get things fixed up! I was amazed at the fast response and professionalism of Erik and his crew. Would recommend to anyone who h…
I have a huge Oriental carpet -17 x 12 and smaller carpets that desperately needed cleaning. They came backing looking better than I ever remembered them looking! The colors were bright and the ivory background was ivory again. As the carpets were being transported through the house, special ca…
This company is our insurance company's preferred contractor and I can see why! The roof was done in a day and they did all our neighbor's roofs too!
It's saddening to see the negative reviews. I had a very positive experience. The lady who came out truly helped me get what I needed and I referred them to half of my family. No complaints here.
Very disappointing and frustrated with this company. Today marks 1 year since the hail storm that did damage to our home. This company of several that visited us to fix the damages was only chosen because we had heard good things about them and they were with the BBB. US restoration and remodelling has become a nightmare. They failed to finish the promised job. Our insurance issued out checks for them to finish the job and now that we have them the last two checks, they have ignored our calls. Hung up on my husband and not returned any of my calls. I even went in person to their location here in San antonio and they are not there anymore. No forwarding address as to if they are still here in San antonio. This has become a true nightmare. They leave us no choice but to get a lawyer and sue them for scamming.
One of their sales agents (Mark) explained their offer to help me on an insurance claim to repair my roof. I agreed and sign for their services. I only agreed to repair the roof. The rest I was going to do on my own. After the insurance checks arrived, Mark showed at my house to collect the checks. I told him that the checks amount was more tan the repair. I oposed to give up the checks, because I was not convence of the necesity to give up 2 checks that exceded the repair cost. Mark got frustated and started to insult me. Contacted the office and requested some body in Spanish and then Mr. Rice took the call and promised me that he will take care of me directly and according to him he was one of the most important members of the company. I express my concerns about the professinalisim of the sales agents and ethics of the company I request to cancell the contract since I was not satify, then Mr. Rice started to intimidate me and treath me that he was going to put a lean on my property and or sue me because I signed a contract staying that I will surrender the whole ACV check, even that yhey where not going to do the whole work. Mr. Rice promised me that I was going to receive a refund for the overpaid amount garanted by the end of the year 2016. Its being over 70 days and I'm still waiting. Now I have no response from Mr. Rice, nor Christine Cummins. I went to their Office in Isom Rd. and is an empty office. At this time I was concern and I contacted legal Aid at Bexar County and was told to submitt a complain to the Texas Trade Commision as well as the National Insurance and Restoration Counsil. Their costumer service is below substandard and there are only scaming people. They where very rude to me and also insulted me for not being fluent in English. Mr Rice was pushy and arrogant, he told me a bunch of lies and took advantage for me being a single woman with nobody to back me up at the time they both showed at my property.
U.S. Restoration and Remodeling helps homeowners in need! They will make sure your insurance company treats you fairly!
U.S. Restoration and Remodeling got my insurance company to buy me a roof after they came out and said it was just old. The rep said they just do that sometimes and got them back out here. StateFarm admitted that the first guy had "made a mistake". I love my new roof and it didn't cost me anything.
They did a wonderful job on our roof! They got it done in one day and made our insurance company pay for it even after or insurance originally denied the claim. Thank you for your help.
Horrible customer service!! They didn't show up when they were supposed to & wouldn't return my calls. Call somebody else!!!
I would like to thank your Team for the excellent customer service you provided for my family.We suffered a water line break and our home was flooded in the middle of the night.A gentleman by the name of Adrian arrived on sight within 30 minutes.He was patient with me because I was kind of hysterical during the disaster (bless his heart) he explained everything that needed to be done,more than once because I was really going through a lot at the moment.He called the insurance company for us spoke with them directly made the claim and immediately following that a team of men arrived to start the clean up and dry out.The following morning the office called us and followed up with us regarding the water leak and they sent someone to estimate repairs and they also dealt with the insurance company directly.We only had to pay our deductible and our house is almost completely finished better than before.Me and my family would like to thank Saints for the quick response during the pipe burst and also thank the office and staff for everything they did for us such as dealing with the insurance company and adjusters.I will recommend your Team to anyone in need of service ,thanks again Saints!