San Antonio, TX Senior Apartment

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Helpful Reviews 
Brookdale Medical Center Kingsley
sealfam rated

My mom lived in the memory care section for almost 10 months. The first couple of months went well, but things went down hill quickly. They stopped bathing her, brushing her teeth and her room began to smell like urine. I asked many times for someone to take care of these basic needs, but nothing changed. The staff left my mom in a wooden chair in the living room all day, every day. This wore a bald spot on her head and left an indentation as well. During the last 7 months she fell 8 times. Nothing was done after any fall to prevent another one. The last fall left the entire side of her faced bruised. Ken, who is suppose to be In charge of care plans never made an effort to implement any changes to prevent her falls. His attitude was unprofessional, offensive and aggressive. I told Debbie, the executive director that I didn't feel safe leaving my mom there any longer, but she still wouldn't waive the 30 day move out notice. Debbie and Ken showed no empathy for my mom. I would not recommend this location to anyone. I ended up finding a much higher quality home that ended up costing over $1,000 less per month.