This owner is Horrible, a scam artist and gives bad customer Service. Stay Away!!! I reserved my rental online through my state employee discount services. When I came to pick up the vehicle The owner tells me my discount would not apply because the amount paid was below the amount needed to apply my discount BS. So I agree for him to charge me for an extra days rental. Then after leaving the location things just didn't feel right. Why would my discount go through online and then be told something different in person. This guy thinks he can scam people because most people don't bother to check or question their billing. When I asked the owner why then it would go through online and not here, he tells me he doesn't know and that I would have to take this up with Avis.This owner is an idiot! Sure enough I called Avis and they tell me everything on line should apply as long as I return the vehicle on the amount of days I first agreed to rent the vehicle and return it at the same time I originally picked up the vehicle.I wish this site would allow negative stars for this location.
Does not even deserve 1 star! I just rented a car over the July 4th holiday and when we picked up the car the agent at the counter asked me is I wanted all these add ons in which I replied "NO, I don't want anything extra." She then asked do I want to prepay gas in which I said "Yes." After returning the car I noticed on my card that I had been charged almost double the original reservation I made! I was only supposed to pay a total of $201 and I ended up paying $118 plus an addition $226 for all the extra things this agent threw on against my approval! They totally scammed me and when I finally got through on the phones to the general manager and explained the situation, he completely dismissed that the agent had done anything wrong and then gave me a lecture about insurance! WORST service I have ever had. Stay far away from this awful establishment. I will make sure the whole world knows it!
Great customer service. Was quick and had no hassles getting in and out with the car. Plan on renting again from here next week!
Everytime I go in there I am greeted with a smile. I have gone to pick up a vehicle way before opening and they still assisted me. Ismael is wonderful, he remembered me and helped me get in and out fast. The driver was very polite as well. I tell my friends if they rent a vehicle to go to this enterprise because they are fast, friendly and helpful. I definitely will be going there again!
Everyone at this office was wonderful! Very courteous and friendly. First impressions always means so much and everyone was dressed for success. Very convenient to the Riverwalk and our hotel and I truly appreciated the ride back when returning the car so that I did not have to walk in an unfamiliar town. I would definitely recommend to everyone.
Doesn't even rate one star. Beware Military Members! The guy checking us in said we would receive a military discount on upgrade. Once I got the bill, I was charge double the quoted amount. I talked with customer service and the lady said they do not offer military discounts on upgrades and it was my fault for not reading the fine print. She was unconcerned their employee lied to us. The car was filthy on top of that. I could have rented three cars for the price I was charged.
Unbelievably bad service. When I got there my rate doubled. I was assured my 300 deposit would be returned to me. Only 200 was. When I called, they said I kept my car for an extra day. I didn't and in fact returned it an hour early. A manager was supposed to call me back and of course never did. They are a pack of crooks and I wish I'd read the reviews of their crooked behavior before I rented with them. I will call back one more time to give them a last chance to make it right. If they don't, I'll be going the legal route.
Very good service. The SUV was clean and the pick up and return was quick. I have used this location before and will again.
poor customer service and the manager named after korea is no help,was told a daily fee was a one time fee which resulted to more than my rate for the car itself. john ast mang cell 2103679453 call for help or with any other concerns .
My rental started a little shaky due to the Kia Sedona van being too small to fit my family, but the customer service was terrific and with a little patience on my end, they were able to provide us with a Dodge Grand Caravan that fit my family's need and we had a wonderful vacation