6703 W Loop 1604 N, San Antonio, TX 78254
Phone: (210) 688-9433
TollFree: (800) 925-6278
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Today is the first day I have ever tried using coupons. I found great coupons on the crazy coupon lady website and thought I would give it a shot at my local walmart. The lines were very buys with 2 register open so I went to the self checkout, it was empty. I scanned my items and tried to scan my coupons. It wasn't working so I requested help from a csm. He walked back and forth and was obviously busy and overwhelmed. Another associate was also waiting for him, he gestured her towards me, to assist me. She came up to me and asked me if I needed help, I told her I have never done this before, I didn't know how it worked. I then noticed she had a lunch bag in her hand. I asked her if she was off the clock, she said yes. I said thank you but I would wait for the csm being she was not clocked in. She said no it's okay, he's busy. I said it is against walmart policy, and against the law to be working off the clock. At this time he came up and looked at my coupons, he tried scanning it and eventually it worked. I said thank you and continued scanning my coupons. He never once told her to do a time adjustment sheet. At this point Assistant manager Shaun walks up and sees me scanning my coupons and asks me if he can see them. I give them to him and he says he is refusing my transaction that my coupons are fake and I needed to leave his store immediately. I tried explaining to him that they are printed from a reputable website and he had no right to refuse my coupons. He told me to shut up and get out of his store before he called Loss Prevention. I told him I wasn't leaving without the coupons that I had already deposited into the system, they were my personal property. He told me to go back tomorrow to retrieve my coupons. I asked for another manager to be called, to call Loss Prevention and to call San Antonio police because he was getting irate and screaming, I was in fear for my saftey. He said he would, the police never came. I told him he should be worrying about sending his workers who are off the clock working and adjusting her time properly, not harassing customers for a 2.00 coupon off of Suave shampoo. He told me to "shut up" he wasn't listing to another "damn word you have to say". He asked another csm to get the coupons out of the machine. As he's removing them he starts putting in his two sense about the policy for working off the clock. Shan never told him to stop, he allowed him to bagger me about my lack of knowledge about the policy. The shift manager showed up, and said mam we can't accept theses. I said if you give me a minute to show you they are legitimate coupons you will see that I am not trying to defraud walmart. I showed him how the UPC codes on each coupon were different. He said yes they are, you are right. He tried to show Asst. Manager Shaun that the were okay and he didn't care to hear about it and got on the defense trying to cover his own back because he was WRONG in accusing me of being a lier and a thief. I was scared, bullied and treated like dirt by Shaun. I worked for walmart previously for almost 15 years and never in my life have I been treated like the scum of the earth, never been so scared and embarrassed like I did tonight. I will never spend another cent in any walmart store ever again! I will also make sure that all of those in my local military community who consider Walmart Supercenter #2864, on 6703 Leslie Rd San Antonio, TX 78254, (210) 688-3626 as their store how I was treated. My husband puts his life at risk everyday for people like this, to treat us like criminals. Not only me but how many others? The sad part is there will be no repercussions, no consequences for the way I was treated and eventually this will happen again.
Long wait but most of all ridiculous circles they made us go through. Denied our newborn baby her meds because she did not have a insurance card yet. Back home the infant is covered under the mother. I guess not in Texas you have submit their information as soon as you deliver just incase your child falls ill otherwise they have to suffer. Horrible! And than questioning us of our information because we would make up ridiculous information just for some infant antibiotics. Won't use them for their pharmacy services ever again!