United States Postal Service
20403 Encino Ledge, San Antonio, TX 78259
Phone: (210) 497-6391
Fax: (210) 497-7358
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The carrier (Bruce) is a total flake! He did not forward our mail, even after we turned in our third Change of Address Form! He knew where we had moved, but he returned deeds, titles, contracts and tax notices to "Sender" We had to go to City, State and Federal offices and pay for duplicate documents. When the Encino Postal Clerk asked him what he did with the Change of Address Form, he stated that it was in his pocket because he "did not know what to do with it". The moron intercepted and interrupted mail delivery and also destroyed mail that he determined that he did not want us to receive. I am contacting the U.S. Postal Inspector General to file a criminal complaint.
Well, after seeing all these bad reviews here on yelp for this Encino post office, they have redeemed themselves as far as I am concerned! Sylvester went way and beyond as far as customer service. A panic and waste of a lot of peoples time, because my package was "incorrectly" coded by the postman who realized the package did not belong in his route. The postman could have used a code I have seen in the past in track & confirm "misrouted", instead he used a code that sent me into panic "Undeliverable as addressed" (and returning to sender), as the priority mail flat rate envelope contained document legal papers.
Absolutely the worst experiences I've ever had with USPS mail carriers and station employees. For the last 18 months my mail carrier for 5707 TPC has screwed my mail up. He gives all my incoming mail to my neighbors and gives me all theirs "misplaced" packages. So I had to eventually forward it to a PO Box at the station. That has only made it worse. So now when something comes addressed to my apartment instead of it being forwarded to the PO Box within the same post office it gets sent 300 miles to Dallas, stays there an average of two weeks then is sent 300 miles right back to the same post office it left from so they then simply put it in my PO Box. 9 times out of 10 it stops tracking and never arrives at all. When I have packages sent directly to the PO Box it's the same result. 9 out of 10 get lost within the post office. The thieves there have what they think is a slick routine, instead of them placing it in the lockers in the lobby when the packages are too big for the PO Box they'll scribble on a piece of paper and stick it in my box and keep the package somewhere in the back. That's when I know it's going to be "misplaced" again. The last three times this has happened I've went and checked the lockers and there is always at least ten that are not being used. That's their trick to stealing packages, if they put them in the lockers like they're intended to be used they can't misplace them. So they never use them. I've asked several times if they can use the lockers because it's hard for me to get up there while the counter is open. But NOPE they never do it. No wonder they are losing so much money every year. But nobody seems to give a damn. My mail carrier needs to take them stupid headphones off and turn his little Ricky Martin music down and pay attention to what he's doing or be fired. And his smart mouth is going to eventually get him some unwanted attention by a knockout specialist.
Don't go there! Choose another location!
If you really can't avoid it, make sure you WATCH the clerk process your mail, including stickers, stamps, forms, etc. Ask them to show you that they did what they're supposed to (their job). Otherwise, they won't go out of their way to fix a problem they've created.
They were not pleased to help me when I stopped by ten days later to figured out what happened to the package I had sent. The window clerk told me my package disappeared (his words) from his counter. He still had the sticker/meter that proves payment with him, instead of being in the box. The security cameras DON'T WORK, so God knows what happened. The manager ask me to make phone calls to the delivery post office location in an attempt to find the package, once I did (and was told they had nothing there), he said he'd call himself to confirm the info I just gave him. Why waste my time in first place? That just showed they don't value my time at all. I got ZERO sympathy from everyone in that location, other than some customers. The clerk who failed to do his job never apologized and to my surprise, he even got the nerves to suggest that I had took the box back home with me. Seriously? The manager never apologized either. Instead of acknowledging the problem they have created, he told me that my package was "just" lost. He added that I should stop by in the future to let him know that the package eventually made it. How can he be so sure? Hummmm......
One more suggestion: pay the extra money for insurance to protect yourself against not only bad things that can happen during the actual shipping process, but also against the USPS employees that watch your package "disappear" from their counters the minute you walk away from the store.
Awful experience in multiple levels!