IH 10 At Wurzbach, San Antonio, TX 78201
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Additional Specialties: Industrial Medicine, Occupational Medicine
IH 10 At Wurzbach
San Antonio, TX 78201
Fax: (210) 699-8152
Specialties: Industrial Medicine, Occupational Medicine
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I was in for an asthma attack and they left me waiting almost TWO hours. I walked in coughing an wheezing non-stop. I clearly printed on the intake form that I was having asthma symptoms and that I was having trouble breathing. When the medical assistant took my weight and vitals, I could barely talk because of my coughing and wheezing, and no one seemed to care that I was really sick. I only came to this clinic because my family doctor was booked. No one at this clinic seemed to care about me as a patient. I was really suffering. I had to wait about 2 hours to be seen for 5 minutes by a doctor who passively heard me out, and left without telling me about the medications she was prescribing. When I asked for a different medication because I couldn't afford the one prescribed, I was told no and was given no reason why.
Instead of ignoring patients, especially those with obvious signs of illness, the nurses/doctors/assistants should let you know that there will be a wait. But when they ignore you, it feels as if they don't give a crap about you. And instead of not prescribing you a generic medication, they should explain why they can't do so, instead of just saying no. I wouldn't come back to this clinic. There are many minor emergency clinics, but this one isn't worth the long wait and poor service.
Our level of service should always exceed your expectations and we hope to prove that to you in your future visits to our clinics. Thank you for taking the time to submit your feedback, we will look into the situation to remedy any problems you encountered. Patient responses help us learn how to serve you better in the future. Additionally, our billing department works diligently to be attentive to our patients needs and we strive to keep our services affordable and competitive within the market. We do appreciate your feedback on this matter.