Practical Approach Pediatrics, Pediatric Dentistry & Pediatric Urgent Care
9480 Huebner Rd Ste 400, San Antonio, TX 78240
Your Home for Pediatrics and Pediatric Dentistry!
Practical Approach Pediatrics and Pediatric Dentistry is a San Antonio pediatric clinic that offers pediatric and pediatric dental services to children from 0 to 21 years of age. We are dedicated to providing patients with a unique and comprehensive health care service, encompassing full-service pediatric medicine and dentistry. A walk through our doors ensures you and your child high quality, personalized healthcare in one convenient location. Our expert staff is committed to helping your family lead a healthy life!
9480 Huebner Rd Ste 400
San Antonio, TX 78240
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As you can tell by the reviews, Dr. Adetona and Practical Approach used to be awesome. Now, it's just disappointing. His knowledge and ability to make my child feel comfortable are fantastic but his professionalism and his staff are the opposite. There are long wait times (which were not the case when we started coming 4 years ago), the staff is not friendly or helpful, and the final straw in leaving - vaccines my son needs are not available. Not only are they not available, 5 weeks ago I was told they should come in within a week or two. I have been informed they have never been ordered and there is not projected order date. I am super disappointed that this office would ignore parents repeated requests (I have called 1 - 2 times a week for 5 weeks) to get her child vaccinated. I have requested 4 times for the doctor to call me and have heard nothing. The first two years at this practice and we received a call back extremely quickly. We don't feel valued and the customer service is HORRIBLE.
When I became pregnant with my first child, I knew that picking a pediatrician was going to be a very important decision for my husband and me. We selected Dr Adetona and his team at Practical Approach Pediatrics and Pediatric dentistry after a formal interview and receiving a strong recommendation from friends. I trusted that we were putting the health of our child in very capable and caring hands from day one. What we have received in terms of care and relationship from this practice has exceeded every expectation-- including many I never knew I could or should have in a health care provider.
We receive honest, ethical, and gentle service from every member of the team every time we enter the practice. They take the time and care necessary to help my daughter and us feel comfortable, to answer all of our questions, and anticipate our needs.
We are so grateful to have one place for checkups, dental, and urgent care-- and feel so safe knowing that we can get this level of care from a reliable, friendly place when we need it most. My husband and I highly recommend this practice to you and feel confident that your children will receive the best medical care there is to offer.
His office refused to release my daughter's medical records until a $30 bill was paid. Which was a result of him lying on her medical records and saying she was sick on her visit. A visit in which he never even examined her on. She just received a shot which is supposed to be covered under preventative care. He never even saw her that day. We asked him to change it and his office refused. So they lied on the medical records to get insurance money and when confronted about it they refused to own up to it. Then on top of it all he violated HIPA by refusing to release her medical records. His office has a ridiculous late policy. We were five minutes late to an appointment and they canceled it. The next time we showed up it took him 45 minutes to see us. A bit hypocritical if you ask me. There office staff is extremely rude. They yelled at my wife on several occasions. Oh and did I mention they broke the federal law and refused to release my daughter's medical records.
WORST doctors office ever! the staff is so RUDE, spoke with a girl Bianca to schedule my daughters wellness appointment and she told me the system was in her terms "locked" due to missed appointments, cancellations, and reschedules. Which i have never cancelled or missed an appointment and that she didnt know when the system would be available to give her access to schedule, pretty much scripting or sugar coating that i would have to find a different doctor for my child, which in the end she said that. I was in shock that she didnt even try to figure out why the system gave that "message" meaning that she really doesnt care about the patients and she really shouldnt work there if she has a careless attitude. As far as scheduling an appointment because my daughter had a bad fever, really horrible cough, and runny eyes, i was told to take her to the ER because they couldnt do anything about it. What kind of doctors office is this?! DO NOT TAKE YOUR CHILDREN HERE IF YOU WANT ACTUAL CARE TO TAKE PLACE FOR THEM. THis doctor and has staff should be put out of business and join a circus, because thats what they are a joke to healthcare and children's health!!!
I selected dr. adetona to be my daughters pcp. I called about a month ago to bring her in for pink eye and they told me that they couldn't see her till five days out because she was a new pt. it was a five min appt! I already diagnosed her just needed a dr script!! I understand not making new patient appointments on the same day so I asked if I could bring her in the following day and they flat out told me no! I ended up taking her to the er. Then I tried again this week to set her up an appt due to she had a low grade fever. they advised me to go to the er. I asked if she could be seen at all and they pretty much refused to see my daughter. they told me the only way they would treat her is with a follow up from the er! I then asked if I could set up an establish patient care appointment so I wouldn't have this problem again in the future, and once more they told me no. that they don't have that type of appointment they only have sick visits and wellness visits! I was trying to initially set up a sick visit because she has already had a wellness check up this is! worst experience ever! they obviously do not care!
Really bad experience with front desk and office manager, they are not professional and clerk Nicky is rude. Right when we arrived for our appt they told us they had a problem with my insurance and dr can't see us, and when i complained, office manager basically told me without apologies that it was my fault because i did not verify my insurance before coming to the office....never in my life i had to do this with appts for me or my kids, the dr offices do this for you....too bad! Dentist is ok but front staff is terrible and i m not coming back.
So I took my daughter in to get seen because she was extremely congested and was gasping and gagging for air. "Dr" adetona came into the room to take a look at her, he made me feel like I was wasting his precious time first off then as I continued to explain to him her symptoms he would cut me off and say that I was not suctioning out her boogers and I was! Then he suctioned out her boogers using saline and said to me "THERE! YOU SEE MOM THAT'S ALL YOU NEEDED TO DO!" He didn't test her for the flu or rsv and I KNEW she had something more I know my daughter and for him not to test her for the flu or rsv rubbed me the wrong way. He then told me that it had to run its corse and to continue to give her tylenol and motrin and that within time and tlc she'll be better.....BULL!! I went to urgent care 2 days later and she tested positive for the flu AND had to be admitted to the hospital. If he was the so called "Dr." He would have seen something was wrong with her from the first look at her. Now my daughter is in the hospital going through breathing treatments and under hospital observation. WARNING!! DO NOT SEND YOUR KIDS TO THIS SO CALLED DR. Now my daughter is miserable and in the hospital all because I listened to his bull