Potranco Veterinary Clinic
10839 Potranco Rd, San Antonio, TX 78251
A little over a year ago my son and I unfortunately had to experience the loss of our beloved Gizmo due to a canine vs car accident. Since I was there to witness the accident, I took Gizmo to the closest veterinary clinic I could find which was Potranco Veterinary clinic. When I came in with Gizmo and a jacket that I wrapped him up in, the clinic was full and there were animals with there owners waiting. They saw me and the front desk staff immediately escorted me to a room. They pronounced Gizmo's death and gave me options for cremation. I don't mean to write a sob story, but I just wanted to let everyone know that if it wasn't for everyone in the clinics professionalism and passion on that day I wouldn't be taking my two Jack Russels to see them. They won my trust and I'm so glad to have the the clinic so convinently close to my house. Thank you for that day, and the days to come.
We saw Dr. Graham for our 4 dogs annual shots. She was very nice and professional and didn't try to talk us into services the dogs didn't need. I feel some vets try and talk to you into unnecessary services and this wasn't the case. I love that they offer Military customers a 10% discount as well. They have a new receptionist working the front desk and she is so much friendlier than the previous one. All in all this was a very pleasant experience! We will be using them as our vet from now on!
11/13/2011Provided by Citysearch -
I have to think someone is out to smear Potranco Vet. There are three reviews here that bash Jennifer Padilla and they all sound suspiciously familiar, like they were all written by the same person.
I have been taking my animals to Potranco Vet for 10 years, and have never experienced any of what you said you experienced. Every time I go in, the waiting room and exam rooms are clean. The staff is very professional, I've never heard any yelling or seen any upset owners.
Dr. Graham has treated my animals so, contrary to what you say, she does have something ""to do with the clinic."" She is very knowledgeable, and was always willing to listen to what I had to say, and following what our wishes were. She always gives us different options that are available, and does not try to persuade us to do anything. And when the time came for us to part with one of our beloved animals, she was very compassionate and gave my children plenty of time to say our goodbyes and mourn. Then a couple of days later we received a wonderful sympathy card in the mail.
I couldn't ask for better treatment from any clinic, as from what I have received at Potranco Vet. I would, and have, highly recommended them to others. I wouldn't let someone who is out to smear them keep you away.
10/23/2011Provided by Citysearch -
Jennifer Padilla is dangerous.
We took our puppy to the Potranco Vet Hospital. We asked for Dr. Graham. It turns out she owns the property but has nothing to do with the clinic. The lady at the front desk was plain rude, very unclean, and kept loosing the one piece of paper that we gave to her.
Padilla made her entrance into the filthy and cramped exam room. She did not listen to a thing that we said and started giving a speech about how to treat our dog. She started to give the dog a shot and I asked what it was. She was not sure and had to get the tech to find the medication name. My wife and I were nervous by then and we asked to see the label--sure enough it was for cats--elderly cats. We asked Padilla about this and she went into a tizzy fit, right there in the clinic. Throwing papers and yelling at us that she was a doctor and we had no right to question her.We decided that she was right and that we would not ask the cost and left. The idiot sent us a bill. When my wife called about the bill the filthy lady at the front desk could not find it. Tuff ...
The Padilla idiot is licensed, we checked, but who knows how she got the thing (this is San Antonio friends). I agree with the customer that remembers the criminal Roque Gonzales working there, there are lots of good vets in this city--run to them.
07/05/2011Provided by Citysearch -
I have been taking my animals (cats and dogs) to Dr. Graham for 6 years and can't imagine taking them elsewhere. They have always been kind, caring and considerate of my pets needs and my family's feelings. We had a cat who got very sick, needed extreme care and an operation. The staff and Dr. Graham were very understanding of our needs and helped us through our grieving process. Dr. Graham is awesome when it comes to animals and as a person she's very involved in our community. If you live in this area and have pets, Potranco Vet Clinic is the place to go!
05/06/2011Provided by Citysearch -
I run a rescue and have depended on this vet hospital for their advice, concern, and support for many year. You couldn't ask for a better group. Do they have bad days?....Sure, but from what I can tell the problem is from the fact they don't gouge the pocket book and they understand the plite of person in love with their pet but can't afford expensive treatment. They are busy because of their great care and great prices. Dr. Graham is the owner and as the owner must do many other things other than animal care. She does keep clinic throughout the week but needs time to run the business. We recommend this vet hospital to all who live in the area.
10/28/2010Provided by Citysearch -
There is no Dr. Graham here. There is a Jennifer Padilla. Her biggest business is sending out for tests, I suspect because she really just is too lazy or can not practice. When asked about pert foods, she very politely answered that she just knows what the can says, nothing about the content.
In this day and age minor surgery and diet would be the only reason to consult a vet. Good grief there is the internet and half a dozen online services.
The place is not only filthy--it is a mess. I've never seen such a mess. Padilla reminds me of old Roque Gonzales, probably actually has some schooling but checked the ""special"" box.
Any vet can say sweet things to your pet--in fact they all do. But if the mechanic sweet talks your engine and it then blows up, because the mechanic did not know what he/she was doing, what good is it?
Padilla is down right scary. There are good vets all over the place in San Antonio. Run to them, don't walk. But this one is a check the ""special"" box, there is no Graham.
10/25/2010Provided by Citysearch -
I have to agree with the ""bakerswife"". The place is chaotic, filthy, and highly unprofessional. While waiting the receptionist lost the paperwork for an exiting client. The recpetionists major theme of conversation is just how busy she is--major practice management issues here folks!
The Dr. Padilla, really we are graduating some massively unprepared vets, had to be guided and at time sternly through the entire procedure. Here is the deal, the vet tech took the information, in the next room I could hear the Vet (Padilla) and vet tech formulating the treatment. She finally showed, all prepared to treat the cat for a disease the cat does not have. I had to practically shout at the Padilla vet to get off of her theory. Then she looked at the cat (remember we took the cat to the vet)--ahah! it was just what the original complaint showed.
Next she asked me how to treat the cat!
Good grief, all vets are nice--they need your moneny, but this is about animal care and this Padilla vet is way out of her league.
09/15/2009Provided by Citysearch -
Finally fed up and won't be returning. I've been taking my dogs to this vet for over 2 years now and it's never been a pleasant experience. The wait is always too long and it's crowded and awkward in the waiting room because of the way the desk is positioned. The vet herself comes in for about a minute, and if you ever need to talk to her, again, the waiting. But it's close to my house and they always have an open appt so I continue to use them. I had a whole conversation with her just now through the receptionist where I was put on hold several times so she could talk to the doctor and come back and tell me what the doctor said- just put the doc on the phone if it's not something you can answer or take my number so the doc can call me back when she is available. When I told the receptionist to tell the doc I was very unhappy, and wouldn't be coming back, she said she wouldn't tell the doc that. What?? Why the heck not? My frustration this morning began when I found out that the doc denied approval to KV Vet supplies. This doc charges at least twice what KV does for prescription meds, so I wanted to order from KV obviously. The doc said that would be fine, just have them fax in the approval form. Well, they did, and the doc didn't approve it. Didn't DISSAPROVE, just didn't respond to several faxes. Very unprofessional. They finally called the vet and the vet said no. I called in to find out why and the vet said the dog needed to come back in and be re-checked to get the prescription. Why?? Not sure. They couldn't tell me. It has been over a week now, so maybe because of time passing, but time has only passed because they stalled on approving the meds. Ridiculous. I could buy my meds for them for a total of $85 for the ear wash, ear ointment and 6 months of heartworm meds, or pay $27 for the wash, ointment and 12 months of heartworm meds from KV! Also, doc wouldn't approve for the brand of heartworm that she sells in her shop because she sells it there. Um? Is that even legal? I've never had a doctor dictate where I could get my meds from and insist I buy it from the docs office. Write me a prescription and let me get my meds. RIDICULOUS.
I took my cat to the Potranco Vet Clinic when I noticed he was having seizure-like occurences. I spent over $400 on xrays, tests, labs, and meds but they still could not tell me what the problem was. I paid an extra $40 to have a second opinion on his xrays and was told I would receive the results within 2 days. A week later I had not and when I called there was confusion on why I had not received a call. When asked if a diagnosis had been made I was told there had not. A week later on Christmas nite, my cat had several more seizure-like incidents so I decided to try to lay down with him to comfort him. He laid on my chest still in obvious pain but shortly moved off and peed blood near me. I rushed him to an emergency clinic where they diagnosed him to have a serious UTI infection that was causing blockage in his digestive system that could result in death if left untreated much longer. They flushed his bladder and sent me home with prescription cat food and the prescription I needed to fill. My bill there was only $200. I was aghast that not only could they diagnosis the problem but at half the cost. My cat is now doing fine 3 weeks after his emergency room visit. I will never take my pets to the Potranco Vet Clinic again because I care for them too much. I highly recommend fellow pet loves choose the same course of action in avoiding the services of the Potranco Vet Clinic.