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Potranco Veterinary Clinic

Map & Directions
(19 Reviews)

10839 Potranco Rd, San Antonio, TX 78251

(210) 521-4813

Today: 7:00 am - 6:00 pm
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Regular Hours


Extra Phones

Fax: (210) 256-8217

Fax Number: (210) 256-8217

Payment method
all major credit cards, discover, mastercard, visa, amex
Far West Side, Oak Creek
Veterinary Clinics & Hospitals, Veterinarians, Veterinary Specialty Services
Other Information

Parking: Lot, Free


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Nikki B.



A little over a year ago my son and I unfortunately had to experience the loss of our beloved Gizmo due to a canine vs car accident. Since I was there to witness the accident, I took Gizmo to the closest veterinary clinic I could find which was Potranco Veterinary clinic. When I came in with Gizmo and a jacket that I wrapped him up in, the clinic was full and there were animals with there owners waiting. They saw me and the front desk staff immediately escorted me to a room. They pronounced Gizmo's death and gave me options for cremation. I don't mean to write a sob story, but I just wanted to let everyone know that if it wasn't for everyone in the clinics professionalism and passion on that day I wouldn't be taking my two Jack Russels to see them. They won my trust and I'm so glad to have the the clinic so convinently close to my house. Thank you for that day, and the days to come.




We saw Dr. Graham for our 4 dogs annual shots. She was very nice and professional and didn't try to talk us into services the dogs didn't need. I feel some vets try and talk to you into unnecessary services and this wasn't the case. I love that they offer Military customers a 10% discount as well. They have a new receptionist working the front desk and she is so much friendlier than the previous one. All in all this was a very pleasant experience! We will be using them as our vet from now on!



Provided by Citysearch - 
Best Vet Clinic in Town

I have to think someone is out to smear Potranco Vet. There are three reviews here that bash Jennifer Padilla and they all sound suspiciously familiar, like they were all written by the same person.
I have been taking my animals to Potranco Vet for 10 years, and have never experienced any of what you said you experienced. Every time I go in, the waiting room and exam rooms are clean. The staff is very professional, I've never heard any yelling or seen any upset owners.
Dr. Graham has treated my animals so, contrary to what you say, she does have something ""to do with the clinic."" She is very knowledgeable, and was always willing to listen to what I had to say, and following what our wishes were. She always gives us different options that are available, and does not try to persuade us to do anything. And when the time came for us to part with one of our beloved animals, she was very compassionate and gave my children plenty of time to say our goodbyes and mourn. Then a couple of days later we received a wonderful sympathy card in the mail.
I couldn't ask for better treatment from any clinic, as from what I have received at Potranco Vet. I would, and have, highly recommended them to others. I wouldn't let someone who is out to smear them keep you away.



Provided by Citysearch - 
One Scary Vet

Jennifer Padilla is dangerous.

We took our puppy to the Potranco Vet Hospital. We asked for Dr. Graham. It turns out she owns the property but has nothing to do with the clinic. The lady at the front desk was plain rude, very unclean, and kept loosing the one piece of paper that we gave to her.

Padilla made her entrance into the filthy and cramped exam room. She did not listen to a thing that we said and started giving a speech about how to treat our dog. She started to give the dog a shot and I asked what it was. She was not sure and had to get the tech to find the medication name. My wife and I were nervous by then and we asked to see the label--sure enough it was for cats--elderly cats. We asked Padilla about this and she went into a tizzy fit, right there in the clinic. Throwing papers and yelling at us that she was a doctor and we had no right to question her.We decided that she was right and that we would not ask the cost and left. The idiot sent us a bill. When my wife called about the bill the filthy lady at the front desk could not find it. Tuff ...

The Padilla idiot is licensed, we checked, but who knows how she got the thing (this is San Antonio friends). I agree with the customer that remembers the criminal Roque Gonzales working there, there are lots of good vets in this city--run to them.



Provided by Citysearch - 
I won't take my pets anywhere else.

I have been taking my animals (cats and dogs) to Dr. Graham for 6 years and can't imagine taking them elsewhere. They have always been kind, caring and considerate of my pets needs and my family's feelings. We had a cat who got very sick, needed extreme care and an operation. The staff and Dr. Graham were very understanding of our needs and helped us through our grieving process. Dr. Graham is awesome when it comes to animals and as a person she's very involved in our community. If you live in this area and have pets, Potranco Vet Clinic is the place to go!



Provided by Citysearch - 
Hard working; Concerned; and Busy!!!

I run a rescue and have depended on this vet hospital for their advice, concern, and support for many year. You couldn't ask for a better group. Do they have bad days?....Sure, but from what I can tell the problem is from the fact they don't gouge the pocket book and they understand the plite of person in love with their pet but can't afford expensive treatment. They are busy because of their great care and great prices. Dr. Graham is the owner and as the owner must do many other things other than animal care. She does keep clinic throughout the week but needs time to run the business. We recommend this vet hospital to all who live in the area.



Provided by Citysearch - 
Run!!! This place is a Trap!!!!!!

There is no Dr. Graham here. There is a Jennifer Padilla. Her biggest business is sending out for tests, I suspect because she really just is too lazy or can not practice. When asked about pert foods, she very politely answered that she just knows what the can says, nothing about the content.

In this day and age minor surgery and diet would be the only reason to consult a vet. Good grief there is the internet and half a dozen online services.

The place is not only filthy--it is a mess. I've never seen such a mess. Padilla reminds me of old Roque Gonzales, probably actually has some schooling but checked the ""special"" box.

Any vet can say sweet things to your pet--in fact they all do. But if the mechanic sweet talks your engine and it then blows up, because the mechanic did not know what he/she was doing, what good is it?

Padilla is down right scary. There are good vets all over the place in San Antonio. Run to them, don't walk. But this one is a check the ""special"" box, there is no Graham.



Provided by Citysearch - 
Which end is up!!!!!

I have to agree with the ""bakerswife"". The place is chaotic, filthy, and highly unprofessional. While waiting the receptionist lost the paperwork for an exiting client. The recpetionists major theme of conversation is just how busy she is--major practice management issues here folks!

The Dr. Padilla, really we are graduating some massively unprepared vets, had to be guided and at time sternly through the entire procedure. Here is the deal, the vet tech took the information, in the next room I could hear the Vet (Padilla) and vet tech formulating the treatment. She finally showed, all prepared to treat the cat for a disease the cat does not have. I had to practically shout at the Padilla vet to get off of her theory. Then she looked at the cat (remember we took the cat to the vet)--ahah! it was just what the original complaint showed.

Next she asked me how to treat the cat!

Good grief, all vets are nice--they need your moneny, but this is about animal care and this Padilla vet is way out of her league.



Provided by Citysearch - 
Dirty, ineffiecient, frustrating

Finally fed up and won't be returning. I've been taking my dogs to this vet for over 2 years now and it's never been a pleasant experience. The wait is always too long and it's crowded and awkward in the waiting room because of the way the desk is positioned. The vet herself comes in for about a minute, and if you ever need to talk to her, again, the waiting. But it's close to my house and they always have an open appt so I continue to use them. I had a whole conversation with her just now through the receptionist where I was put on hold several times so she could talk to the doctor and come back and tell me what the doctor said- just put the doc on the phone if it's not something you can answer or take my number so the doc can call me back when she is available. When I told the receptionist to tell the doc I was very unhappy, and wouldn't be coming back, she said she wouldn't tell the doc that. What?? Why the heck not? My frustration this morning began when I found out that the doc denied approval to KV Vet supplies. This doc charges at least twice what KV does for prescription meds, so I wanted to order from KV obviously. The doc said that would be fine, just have them fax in the approval form. Well, they did, and the doc didn't approve it. Didn't DISSAPROVE, just didn't respond to several faxes. Very unprofessional. They finally called the vet and the vet said no. I called in to find out why and the vet said the dog needed to come back in and be re-checked to get the prescription. Why?? Not sure. They couldn't tell me. It has been over a week now, so maybe because of time passing, but time has only passed because they stalled on approving the meds. Ridiculous. I could buy my meds for them for a total of $85 for the ear wash, ear ointment and 6 months of heartworm meds, or pay $27 for the wash, ointment and 12 months of heartworm meds from KV! Also, doc wouldn't approve for the brand of heartworm that she sells in her shop because she sells it there. Um? Is that even legal? I've never had a doctor dictate where I could get my meds from and insist I buy it from the docs office. Write me a prescription and let me get my meds. RIDICULOUS.



Don't Waste Your Time & Money on the Potranco Vet Clinic

I took my cat to the Potranco Vet Clinic when I noticed he was having seizure-like occurences. I spent over $400 on xrays, tests, labs, and meds but they still could not tell me what the problem was. I paid an extra $40 to have a second opinion on his xrays and was told I would receive the results within 2 days. A week later I had not and when I called there was confusion on why I had not received a call. When asked if a diagnosis had been made I was told there had not. A week later on Christmas nite, my cat had several more seizure-like incidents so I decided to try to lay down with him to comfort him. He laid on my chest still in obvious pain but shortly moved off and peed blood near me. I rushed him to an emergency clinic where they diagnosed him to have a serious UTI infection that was causing blockage in his digestive system that could result in death if left untreated much longer. They flushed his bladder and sent me home with prescription cat food and the prescription I needed to fill. My bill there was only $200. I was aghast that not only could they diagnosis the problem but at half the cost. My cat is now doing fine 3 weeks after his emergency room visit. I will never take my pets to the Potranco Vet Clinic again because I care for them too much. I highly recommend fellow pet loves choose the same course of action in avoiding the services of the Potranco Vet Clinic.



Provided by Citysearch - 
Outstanding Care

I have been taking my two Pugs to Potranco Vet for about a year now. Dr Graham is outstanding. My Pugs love her and her staff. They all are very helpful & friendly. I have even taken one of my pugs there without an appointment and they squeezed him into their tight schedule. I would recommend Dr Graham to anybody!



Provided by Citysearch - 
Great Place for Pets

I've been a customer since March 2000 when I adopted 2 lab puppies that were full of worms. In the early months, my puppies were frequent patients until we could get them healthy. I was a first time pet owner and Dr. Graham and the staff were a great resource and were very patient with my questions. Today, the puppies are 8 years old. Dr. Graham and her staff have always been wonderful with my dogs. I'm very happy with their knowledge and service and the loving attention they give to my dogs.



Provided by Citysearch - 
Great veterinary clinic on Potoranco Rd

I've been a customer of this Veterinary clinic for 6 months, and so far my pets and I are happy with the service we've received. The waiting time is typically from 5 minutes to 15 minutes so it's not bad at all. They never overbook, which is a plus. I get a 10% discount on services since I'm in the military. Just mention that you're in the military and show your military I.D.card. I only had to show my military I.D. card just for the first visit, and I always get a military discount automatically ever since then. Dr.Graham and the staff at the clinic are very sincere and professional. Highly recommended!



Provided by Citysearch - 
This is one of the best vet clinics around!!!

My guys have been going to this clinic since they opened. When I moved here I conducted a search for a vet clinic and even though there were some very good ones, I found Potranco Veterinary Clinic to be the perfect place for us. I have four cats and two dogs so I have had many occasions to interact with the caring, polite, and competent people there. My animals love this doctor and her staff. I got one of my dogs from an aquaintance, saddened that she was unable keep him. When I told her that my vet was Dr. Graham, she had heard well of her and said that it eased the pain to know that her dog was in good hands. When Dr. Graham goes on vacation, her fill-in doctors are as competent and caring. During this time, her staff provides a great consistency. When I have had to board any of my animals, they are always calm and happy to be dropped off and the same when I pick them up. I feel consistently confident with this clinic.
I frequently wear jeans and t-shirts. I am certainly not rich and am definitely not a soccer-mom.



Provided by Citysearch - 
The best, most caring, friendly and reasonable Vet clinic in the area!!!

I've been a customer of this Veterinary clinc for almost four years. In that time, I've had not one complaint. In fact, I've referred many of my friends to them because of their commitment to the customer. No one I've known who's gone to them has ever had a bad word to say about them. They are also great to military members by offering a 10% discount on services. I've never felt that they were out to get my money. It's like going to a small town doctor you trust. You can't put a price on that.

You would do well by giving them a chance to earn your business.



Provided by Citysearch - 

I am very specific when critiquing anything. This place is absolutely wonderful! Dr. Graham & all the techs are amazingly helpful. They have not only met my expectatins, but have surpassed them. They remember you and your pets by name. They are courteous and eager to help-never rude. I don't know if the negative reviewers reviewed the right clinic. They have always given us quotes up front-even printing them out before having a procedure. If your pet has to board the day, they'll call you if anything happens. I once had to call the office when my cat was not improving. One of the techs helped me out--going to the extent of calling the vet (who was preoccupied leading a troop of girl scouts). She called me back within a few minutes with a new script and high-cal food. They are genuinely concerned & follow up with their patients. My 80lb dog is high-energy and can truely try your patience, but they all love him...just one more reason for me to love this establishment! And hey, what other vet clinic promotes the girl scouts as well as Potranco Vet Clinic!? :-D



Provided by Citysearch - 
Freindly Staff! Excellent Service!!

I have been a patron of this clinic for several years. The staff is ALWAYS friendly and caring. Dr. Graham is a no-nonsense type of vet that doesn't try to guilt you into unnecessary treatments. (ex. I once had a vet try to talk me into acupuncture for my dog!)

I try to respect other's opinions, but the people who previously wrote bad reviews about this clinic HAD to have been smoking something illegal.

If you want freindly service and don't want to pay rediculous prices for unnecessary procedures and tests, I highly recommend this clinic.



Provided by Citysearch - 
Unprofessional/Not neighborhood friendly

This is a convienent location, unfortunatley the staff has better things to do like talk to each other while customers are in need of help. Very RUDE. I live in ""Oak Creek"" and have heard of this before but I visited the office for my self and experienced the same POOR comunication skills of this over worked and unfirnedly staff. I took my two cats and 1 dog to another establishment. To be fair I will not name the other location or give them a plug. They don't need one.



Provided by Citysearch - 
Unfriendly Staff,

I ask the young man in the office how much blood work is or any information about how much for services. He was disinterested and just said for me to bring my pet in. He did not want to takew the time to look on the computer to give me even a ball park figure of any prices. Very unprofessional and in a need of lessons on politeness. This office seems to judge poeple by there looks. I was wearing jeans and a t-shirt and I guess they pnly are nice to soccer moms in nice close. I called Angel of mercy down the street and they were more than happy to take the time to take my money.