Potranco Automotive Inc
12034 Fm 1957, San Antonio, TX 78253
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Horrible experience with this shop. I was home on leave and needed some leaks and front suspension fixed. So took my car to them since they were close to the place I was staying at. But I was less then satisfied with the service. First off they told me they would have my car done in 10 days and they had it for 15. I was only home for 16 days so I had to borrow cars from family longer then planned. Second they told me it would be about $2000. But once I got the bill it was $2600 almost $2700. Third they kept calling me up asking if I could get them parts for the car. I mean you're a auto shop, You would think you'd kept some local car part shops info on hand and not just napa or autozone. And lastly I they did not tighten down my valve covers tight enough. So under my hood, oil is everywhere and all uder my car too. Also I just checked my car again yesterday and I'm still leaking oil from my oil pan too. Which is one of the things they said they fixed. NEVER TAKE YOUR VEHICLES HERE.
I was given such terrible service today that I feel everyone should know about the bad customer service given at Potranco Automotive. Please beware!!!
I dropped my car off at 11:30 specifically asking for boot, CV joint, and strut inspection due to a grinding noise when turning. I was informed that there are only 2 oil changes in front me, so they will get to my car within the hour. Three hours! later, the mechanic called saying there isn't a popping noise he could reproduce (Come to find out, the intake receptionist wrote down "inspect suspension for popping noise"), but he fixed a grinding noise coming from the rotors. I did not give him permission to do any repairs, and I specifically asked them to not do anything without my permission so I thought this was a nice quick service he provided. Lo and behold, I was wrong.
When I finally called at 4:20 asking what the status of the car is, I was told that he just got done inspecting the struts. Struts are bad, but I said I'll come back for the repair since they couldn't get it fixed till tomorrow afternoon. When I asked about the time the courtesy shuttle would come get us, he said that I needed to find a ride. Upon pressing it telling him I was told the shuttle ran till 5:30, he said he'll call when they're on their way. Half hour later, ring at the doorbell with no warning of their arrival.
Arriving at the shop, I asked if the diagnosis fee would apply toward the strut replacement when I return. I was informed no because that was something they found (sketchy policy but that's the way it is there). After reminding them of the conversation I had a check-in, the manager said it's not on the paper so no. I asked to speak with the person who checked me in, and while waiting for him I asked why it took 3 hours for my car to be seen when I was told an hour. Very rudely, the manager said "we have a lot of business here" and walked away. After confirming that yes, I specifically asked them to inspect the struts, everyone ignored the question about the diagnosis fee and asked for payment. After reading the explanation of charges, I found I was being charged for unbending the rotor plate. Yes, I contested it. I was told the work was done, so they need to be paid for it. After explaining I specifically requested a phone call before repairing anything, I'm not paying for it. Especially since, I told him, that this is something I would do myself at home, which is one reason I requested them to ask permission first. After a long argument, they finally agreed to only charge me the diagnosis fee, but of course making up for it by charging me an erroneous $7 supply charge, which is supposedly a percentage of labor. Apparently, their percentage is 10%.
After all is said and done, I will not be going back. I do not trust them to not swindle or provide good customer service.
Potranco Automotive has gone downhill fast! Potranco Automotive cheated me on a brake job (front and back). Potranco Automotive put the wrong oil in my car! Potranco Automotive does not stand by their garantee! I tried to use the $9.95 coupon for an oil change on their website and they said it was 9.95 for the oil...not the labor! They used to be a great place, I've noticed the office staff and the mechanics have disappeared. Potranco Automotive kept my car for two days for an oil change! They forgot Potranco Automotive has lost my business forever. My vehicles have to get me to and from work. I don't want
11/21/2011Provided by Citysearch -
I told my 1970 Chevy Impala for State Vehicle inspection on Thursday afternoon was told I would be called on Friday Morning. 10:00 AM Friday, no call;.... no call at noon, at 2:00 PM, I was told i was #6 in line, to call back at 5:00. At 5:00 they told me I was # 3 in line but would be first on Monday morning. I called Monday at 10:00 and I was ""next in Line"", at noon I was still ""next in line"". At 4:00 PM, I was still ""next in line"". They had not even looked at my car. What service? They should have told me from the very beginning they did not want to work on my car. I decided to go to another location that would give me the customer service I deserve. I received no service!!! I wanted a State Vehicle Inspection to make sure my vehicle is road compliant!!!
08/04/2011Provided by Citysearch -
I wanted to take a moment to thank you for your help in resolving this matter regarding the radiator that was replaced at your shop earlier. I feel that Potranco Automotive did everything they could to help me resolve this matter and honor my warranty, even though i was in another location in Texas and could not get the car to you. I suspect that other companies would not go that extra mile, as you have done. That is why we always brought our car to Potranco, always recommended potranco, and will continue to do so in the future. The customer service i received from Jacob Smith on this issue was above and beyond. Thank you all again for setting the bar when it comes to automotive service.