Perrin-410 Animal Hospital
8365 Perrin Beitel Rd, San Antonio, TX 78218
Parking: Located in the River Oaks Center off Hwy 410 at Perrin Beitel., Lot
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10/13/2008Provided by Citysearch -
Do not go here. I spent 9 hours getting the run around from three different front desk people.\nvery bad customer service. Tried to charge us for services that we did not approve. Pay a little more and go to\nan organized clinic. I would definitely not recommend this place to anyone who cares about there animal!!!
05/04/2011Provided by Citysearch -
I had been in the past and didn't have any problems before. I even had my Mom take her cat there in one emergency situation.\n\nWell, I had taken my cat in last week because I was very worried about her. I had written down everything I observed and already tried and handed it to the receptionist when we arrived. She was in the files so we waited and eventually went back to the examining room finally.\n\nEverything went fine and I was talking about the price of gas and of course that I wanted to get out of there paying as little as possible.\n\nThe first estimate that Dr. Bermes brought me was way too much. I said we need to take off 1 or 2 items if possible and she asked me if funds were limited. I'm thinking, ""Is she Sherlock?"" ""Du yes I just said we needed to take items off the estimate."" Anyway she did take 2 items off for me, that was good.\n\nI got out of there with med put in my cats ear thinking the problem would be taken care of (for $116 which was going to start out as @ $340 wo horsey).\n\nSo next week I bring her in for the follow up and she wants to run a test, says the med did not work and I was like, ""No I am not paying out anymore money.""\nSo I left and then I was called the next day and the receptionist left a message that said I had owed @$26 for the follow up.\n\nI called back and said that no one told me to begin with that there was going to be a charge for a follow up appt, I had never heard of being charged for a follow up appt, and that I was going to pay it, but I won't go there again.\n\nIn my opinion if you are rich and you like helping inexperienced Veterinarians learn what the more experienced ones already know like how not to run several tests and charge outrageous prices when it is unnecessary then take your pet there.\n
06/16/2012Provided by Citysearch -
I have never been so happy with the service we receive from Dr. Ramsey and the other Doctors that work at Perrin 410 Animal Hospital. Their staff is so knowledgable, kind, polite and professional. They treat your pet as if it was their own with so much compasion. We do not leave our yorkies with just anyone when they are not able to travel with us.. So guess what I leave them in their kennel and dont even worry about the care they get..DR RAMSEYand HIS STAFF have saved our 3 yr old yorkie life TWICE..SHOUT OUT TO ALL THE STAFF AT PERRIN 410 ANIMAL HOSPITAL. highly recommended. THANK YOU PERRIN 410 ANIMAL HOSPITAL.
03/30/2008Provided by Citysearch -
HORRIBLE customer service from the receptionists. The overall experience I have has been horrible. There are hidden charges and fees that make your bill go up and up and up (don't be fooled by low cost shots and boarding fees over the phone). They run this like a business, wanting money, rather than focusing on the pet at hand. I have two dogs that loved going to the vet and seeing the people when I lived in another state, but when I moved here my dogs are acting different when I take them in and when I have picked them up for boarding.\tI am definately not going back. Make sure you look at the charges before you pay.\n\nWhen I moved here and I switched over to them I had my dogs papers from the previous vet. They put the info in the computer and gave it back to me, but when I came back to board them for the first time, they were demanding shot records and were going to charge me to give shots they had already had. I gave them the number to my vet, but after calling them they said they got a message that it was no longer a working number. I called right after that and got someone from my vet in another state (so they lied) . They were just trying to get more money from me.\n\nBe careful: I have only seen one vet there and for less than a minute. He said my dog needed his teeth cleaned (i had them cleaned 3 months prior at my previous vet). They just want money... To pick up dog/cat feces is 2.50 (even getting a shot is a 2.50 waste removal fee). To get a pill to remove all fleas when you board is 12.50 (even though you have them on flea/tick Frontline). They will not let you board them without this pill so it gets expensive. They don't tell you these fees...so in the long run it is NOT cheap.\n\nThe staff I have dealt with have been rude and in my opinion don't care. They are there for a paycheck. This seems to be the culture there. I love my dogs enough not to take them there.
05/29/2012Provided by Citysearch -
Brought my cat to this clinic for treatment because of it being close to my home. Turned out to be a complicated case that fortunately the drs here have handled with professionalism and kindness. They cover all their bases with the knowledge you would expect a vet to have in conjunction with the latest technology at their disposal.
08/21/2011Provided by Citysearch -
I've read the negative reviews, and I don't understand how they could think the desk staff and others are rude. Everyone has been most kind and helpful, and we've been in a lot since adopting a dog from the pound who came with kennel cough and Frontline-resistant fleas, and who they diagnosed several weeks later (after extensive lab tests) with distemper. Distemper is often fatal, but Dr. Rocky pulled our dog through with good care and a 2-week round of immune-enhancing shots (1 every 3 days). Yes, they're very expensive, and yes, they did tests that had been done at the pound (but they pointed out that sometimes the pound's results aren't correct), and yes they do tack on fees that are unexpected, but the fact remains that we now have a healthy, happy dog who probably would have died without their excellent care. Two days after we got our dog from the pound, we were in doubt that she would survive another 24 hours and we couldn't get ahold of our previous vet. This clinic was recommended by a friend who is a vet who used to work there since they were nearby and open until 11 p.m. everyday and she knew that they did truly care about animals and were quite good. She was right!
03/05/2010Provided by Citysearch -
DONT GO HERE,THEY CHARGE YOU OUTRAGIOUS FEES WITHOUT YOU KNOWING AND TAKE FOREVER TO EVEN SEE YOUR PET THAT IS IN PAIN LITERALLY!\nTHEN AFTER THEY SEE YOUR PET THEY TELL YOU ALL THIS BULL SH** TO GET MORE MONEY OUTTA YOU! I TOOK MY BABY TO ANOTHER VET AND THEY EVEN SAID THEY ARE CRAZY!BEWARE!!!!!!!!!!!!!
08/28/2011Provided by Citysearch -
I had to access this website because I forgot the office phone number and I was shocked to read some of the reviews! I've been going to Perrin 410 Animal Hospital for over 3 years and have never experienced a problem. Yes, there have been times when I've waited longer than I wanted to, but I see pet owners going in and out of the examining area in tears, t's obvious the staff is tending to a pet in a very serious condition. Would I want my pet to have that type of attention if criical? YES! Unfortunately, satisfied customers are not as quick to compliment as an unsatisfied customer is to complain. While I agree that valid complaints can be very useful, many times it is personal and is not fairly presented. I was just there this morning, cost was reasonable and service was excellent! I just wanted to express my gratitude to the Vets, CVAs, Receptionists, and any other staff that we don't get to see. Thank you Perrin-410 Animal Hospital for the service you provide. I appreciate it and my dog (Smokey) does too!
10/06/2011Provided by Citysearch -
Our 9 year old companion starting having heavy nose bleeds which had caused him to black out and hit the concrete pretty hard. It was late in the evening so we took him to this place for urgent assistance. When we first arrived they were quick to respond, however, when they took our friend to the back (without us) we automatically felt left in the dark which increased the panic feeling that we were experiencing. After waiting several minutes we were then asked to the back to met the vet. After he questioned us on what was going on, even though it was quite obvious that blood was constantly dripping down from his nose, he proceeded to say that he had no idea what it could be without running several tests that would be around $300-$500. Then asked us how we would be paying. Unfortunately we only had $100 and were willingly to set up payment arrangements or give a post dated check for the remaining balance. We were then told that they could not provide services if we could not come up with that amount 'up front'. Due to our financial hardship our beloved animal was not able to have services rendered at that instant. All we could do was ask for our dog back and wait for the morning to see if another place would have the heart to help him and honor our promises to pay. So then we were told that we owed $50 for an office visit and would have to pay before we could have him back. After refusing to pay for a service that we did not even witness being rendered the vet tech said he was going to call the police to report 'theft of services'. We felt that we were being taken advantage of so we informed him to do so if that was the way they wanted to handle it. So then after making us wait again, he then came out with our pup and said we were free to go. I must say that this place is worthless to animals in urgent care needs and insensitive to any person whom is experiencing a financial hardship. It's the principal of the matter that our pet needed urgent assistance and was turned away because of monetary value. My advice would be to not go to this place if you really love your pet. \nOn the other hand, I would definitely recommend Texas Veterinary Hospital (TVH) on Thousand Oaks. They were true angels who listened and helped. We felt the compassion they had for animals and they even helped us with a plan of action on treatment that we could afford. They even discounted a couple of medication injections to help him with the bleeding AND waived the new patient exam. Their staff was very professional and informative, in fact their vet tech new a lot more than this moron who threatened to call the police on us. \n\n
08/20/2010Provided by Citysearch -
Dr. Bermes is wonderful!!!\nBeen a customer for about 3 yrs with 3 dogs & 1 cat.\nI have always felt that she really cares about my animals and listens to what I am saying B4 talking.\nI really like the receptionists help when I call in with a question; instead of saying bring your animal in and \nsee the doctor, they often know the answer or say wait\na minute and consult a doctor and then tell me what I \ncan do without taking the time of having to bring the animal in and go through the office visit routine.\nThe 7:00am to 11:00pm hours are great too.\nREMEMBER this is an emergency vet clinic so sometimes while you are there an emergency case is admitted and their is a longer wait. I didn't mind waiting while they rushed to save a dog's life hit by a truck.