Perrin-410 Animal Hospital
8365 Perrin Beitel Rd, San Antonio, TX 78218
Parking: Located in the River Oaks Center off Hwy 410 at Perrin Beitel.
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06/16/2012Provided by Citysearch -
I have never been so happy with the service we receive from Dr. Ramsey and the other Doctors that work at Perrin 410 Animal Hospital. Their staff is so knowledgable, kind, polite and professional. They treat your pet as if it was their own with so much compasion. We do not leave our yorkies with just anyone when they are not able to travel with us.. So guess what I leave them in their kennel and dont even worry about the care they get..DR RAMSEYand HIS STAFF have saved our 3 yr old yorkie life TWICE..SHOUT OUT TO ALL THE STAFF AT PERRIN 410 ANIMAL HOSPITAL. highly recommended. THANK YOU PERRIN 410 ANIMAL HOSPITAL.
10/25/2009Provided by Citysearch -
I brought my kitten in with a broken leg to this hospital. Not only did I wait almost 45 mins while my cat was in pain and some of you were chit-chatting with each other outside our waiting room (with only a handful of others to wait on), but the results were devestating. \n\nYou told me my cat's fractured leg would require surgery of almost $2,000.00. Or, I could have his leg amputated for a lower cost. On the sheet of paper you handed me, you said surgery would be needed to correct many of his issues. Funny, because I got a second opinion. Not only did they laugh at the idea of amputation, but they said surgery would possibly cause more issues.\n\nOne month and only $170 later plus a free visit at my main vet, my cat is walking normally again after wearing only a splint. Which, by the way - the second vet had to replace.\n\nBut what I find outstanding is this...When I brought my cat back to your clinic (because of his immense pain) to stay overnight (you almost wouldn't take him). On top of it all, one of your staff members called me (20 mins after I arrived home after an exhausting night) to request I come back because I forgot to bring my cat's pain killers and leave them with you! Then informed me you would need to charge me if I didn't come back. You also charged me AGAIN to replace the cast YOU put on my cat's leg because it was not secure the first time! Are you serious? You're an animal emergency vet and you couldn't spare one vile of pain killer after I dished out hundreds for the visit or replaced a cast that was poorly put on in the first place? And on top of everything, you charged me for an additional set of shots my cat already had...you said it was just procedure...but this was after you already handled my animal.\n\nshame on you. at least pretend you care about your profession.
10/06/2011Provided by Citysearch -
Our 9 year old companion starting having heavy nose bleeds which had caused him to black out and hit the concrete pretty hard. It was late in the evening so we took him to this place for urgent assistance. When we first arrived they were quick to respond, however, when they took our friend to the back (without us) we automatically felt left in the dark which increased the panic feeling that we were experiencing. After waiting several minutes we were then asked to the back to met the vet. After he questioned us on what was going on, even though it was quite obvious that blood was constantly dripping down from his nose, he proceeded to say that he had no idea what it could be without running several tests that would be around $300-$500. Then asked us how we would be paying. Unfortunately we only had $100 and were willingly to set up payment arrangements or give a post dated check for the remaining balance. We were then told that they could not provide services if we could not come up with that amount 'up front'. Due to our financial hardship our beloved animal was not able to have services rendered at that instant. All we could do was ask for our dog back and wait for the morning to see if another place would have the heart to help him and honor our promises to pay. So then we were told that we owed $50 for an office visit and would have to pay before we could have him back. After refusing to pay for a service that we did not even witness being rendered the vet tech said he was going to call the police to report 'theft of services'. We felt that we were being taken advantage of so we informed him to do so if that was the way they wanted to handle it. So then after making us wait again, he then came out with our pup and said we were free to go. I must say that this place is worthless to animals in urgent care needs and insensitive to any person whom is experiencing a financial hardship. It's the principal of the matter that our pet needed urgent assistance and was turned away because of monetary value. My advice would be to not go to this place if you really love your pet. \nOn the other hand, I would definitely recommend Texas Veterinary Hospital (TVH) on Thousand Oaks. They were true angels who listened and helped. We felt the compassion they had for animals and they even helped us with a plan of action on treatment that we could afford. They even discounted a couple of medication injections to help him with the bleeding AND waived the new patient exam. Their staff was very professional and informative, in fact their vet tech new a lot more than this moron who threatened to call the police on us. \n\n
03/30/2008Provided by Citysearch -
HORRIBLE customer service from the receptionists. The overall experience I have has been horrible. There are hidden charges and fees that make your bill go up and up and up (don't be fooled by low cost shots and boarding fees over the phone). They run this like a business, wanting money, rather than focusing on the pet at hand. I have two dogs that loved going to the vet and seeing the people when I lived in another state, but when I moved here my dogs are acting different when I take them in and when I have picked them up for boarding.\tI am definately not going back. Make sure you look at the charges before you pay.\n\nWhen I moved here and I switched over to them I had my dogs papers from the previous vet. They put the info in the computer and gave it back to me, but when I came back to board them for the first time, they were demanding shot records and were going to charge me to give shots they had already had. I gave them the number to my vet, but after calling them they said they got a message that it was no longer a working number. I called right after that and got someone from my vet in another state (so they lied) . They were just trying to get more money from me.\n\nBe careful: I have only seen one vet there and for less than a minute. He said my dog needed his teeth cleaned (i had them cleaned 3 months prior at my previous vet). They just want money... To pick up dog/cat feces is 2.50 (even getting a shot is a 2.50 waste removal fee). To get a pill to remove all fleas when you board is 12.50 (even though you have them on flea/tick Frontline). They will not let you board them without this pill so it gets expensive. They don't tell you these fees...so in the long run it is NOT cheap.\n\nThe staff I have dealt with have been rude and in my opinion don't care. They are there for a paycheck. This seems to be the culture there. I love my dogs enough not to take them there.
10/07/2009Provided by Citysearch -
I LOVE this clinic. I feel the doctors and staff at this clinic go above and beyond unlike other clinics I have been to. The seem to truely care about my pets and that makes me feel comfortable with them. The are always friendly and welcoming. I wouldn't go anywhere else for vet care.
10/13/2008Provided by Citysearch -
Do not go here. I spent 9 hours getting the run around from three different front desk people.\nvery bad customer service. Tried to charge us for services that we did not approve. Pay a little more and go to\nan organized clinic. I would definitely not recommend this place to anyone who cares about there animal!!!
I have taken my pets to this clinic several times and have always found them to be very professional and up to par in every aspect of their work. Most recently, I took my cat in for declawing and neutering and had no problems whatsoever with the service. \n\nIt surprises me to see so many negative reviews, and that most of these are mispelled and badly phrased. Do these traits go hand in hand? I think so. Just because they can't pay for treatment makes it the doctor's fault? Please, disregard their ignorant statements.\n\nNo problems with Perrin-410 on my part. I strongly recommend them to anybody in need of veterinary assistance. 5/5 stars.